My Optus vs Moose Mobile
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
My Optus
Easily manage all your services, view subscriptions, and shop for new deals. Get 24/7 support and make secure payments. Even non-customers can explore network offerings and deals.
- Manage services
- View subscriptions
- Shop for deals
- 24/7 messaging support
- Secure payments
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The My Optus App is the easiest way for customers to manage all of their services, and get support when you need it. * SubHub View your Subhub active subscriptions plus other subscriptions you could be saving on when you bundle with Optus * Shopping experience Making it even easier to shop and buy with us * Messaging Access 24/7 support at your fingertips * Payments made easier Make fast, secure and easy payments * Not an Optus customer? You can still download My Optus App to experience the Optus network and shop our latest deals Help & Support: https://optus.com.au/support Optus Privacy Policy: https://www.optus.com.au/about/legal/privacy
Moose Mobile
Easily manage your mobile account on the go. Check your data usage, review past invoices, and update your personal information quickly and conveniently. Requires an internet connection for full functionality.
- Log in to account
- Check data usage
- View invoices
- Update personal details
- Internet connection required
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The Moose Mobile App allows you to log into your account to check data usage, view invoices, and update personal details with a tap of your screen. Please note this app requires an internet connection.
Screenshots
Verdict
The clearest difference is rating: My Optus at 4.5 against Moose Mobile's 2.0. My Optus also leads on update cadence (every 3 weeks vs every 17 months) and ratings volume (1.1K vs 1). On price, review sentiment, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
My Optus holds the better App Store score, 4.5 against 2.0. That said, the two scores are not equally well evidenced: My Optus has 1.1K ratings behind it against 1, so its average is the more settled of the two. Written reviews complicate that: 22% of My Optus's written reviews are positive against 25% of Moose Mobile's, so the app with the better star average is not the one people write more warmly about.
My Optus ships an update every 3 weeks, Moose Mobile every 17 months. Both last shipped on November 11, 2026.
| Parameter | My Optus | Moose Mobile |
|---|---|---|
| Price | Free | Free |
| Rating | 4.5 (1.1K ratings) — better | 2.0 (1 ratings) |
| Positive reviews | 21.8% of reviews | 25.4% of reviews — better |
| Number of ratings | 1.1K — better | 1 |
| Update frequency | Every 3 weeks — better | Every 17 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 15.0 | 15.0 |
| Further details — not scored | ||
| Size | 161 MB | 7 MB |
| Age rating | 4+ | 4+ |
| Developer | Optus Mobile | Telco Pay Pty Ltd |
Customer experience
My Optus
Moose Mobile
User reviews
My Optus
From 1.1K App Store ratingsWhat we love
- 👍 Good service and customer support
- 🚀 Easy to use app
- 💡 Useful data donation feature
Room to improve
- 🐛 Frequent app crashes and technical issues
- ⚠️ Unreliable network coverage and internet speeds
- 🤖 Poor in-app customer support and communication
- 💰 Expensive plans and hidden fees
- 🔒 Security and privacy concerns after data breaches
Moose Mobile
From 1 App Store ratingsWhat we love
- 💰 Great savings on plans
- 👍 Simple and clear interface
- ✅ Reliable Australian-based support
- 🚀 Fast response with SIM orders
- ℹ️ Provides necessary usage information
Room to improve
- 🐛 Verification codes not working
- ❌ App frequently crashes or won't open
- 🐌 Slow loading times
- 🔒 Auto-login/remember me function not working
- 💸 Hidden fees and expensive extra data
Bugs and requests
My Optus
Reported bugs
3 issues- Login issues and inability to access account details
- Inconsistent data tracking and usage reporting
- Inability to complete basic tasks like bill payments
Requested features
4 requests- Add dark mode option
- Improve app stability and reliability
- Provide better transparency on data usage and billing
- Enhance customer service and support channels
Moose Mobile
Reported bugs
13 issues- Verification code from email not working
- Security check codes not working
- App won't open or shows a blank white screen
- App crashes
- Auto login/remember me function not working
Show 8 moreShow fewer
- Logs out after update
- Does not auto-fill password
- App not working overseas (banking, verification codes)
- Blank screen after login
- App blanks out user on incorrect password attempt
- System shows account not existing after password reset
- Spinning endlessly
- Error messages in incorrect English
Requested features
10 requests- Biometric login options (PIN, Face ID, Touch ID)
- Dark mode
- Modernize the app interface
- Ability to cancel subscriptions in the app
- Add color and visual improvements (e.g., pie chart for data)
Show 5 moreShow fewer
- Support visual voicemail for iPhone users
- Allow dipping into next month's data if paying full month in advance
- More reasonable extra data options
- Display numbers called/texted
- Fix PDF bill exit issue
In-app purchases
My Optus
No in-app purchases
Moose Mobile
No in-app purchases
Questions
Is My Optus free?
Is Moose Mobile free?
Which has better reviews, My Optus or Moose Mobile?
Do My Optus or Moose Mobile have ads?
Which is updated more often, My Optus or Moose Mobile?
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