Philly 311 vs EntraPass go Pass
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Philly 311
Report local issues like potholes, noise complaints, or dangerous conditions directly to your city government. Requests are instantly routed to the correct department for quick resolution, and you'll receive notifications when your issue is resolved.
- Submit service requests
- Report potholes
- Report noise complaints
- Report dangerous conditions
- Instant routing to departments
- Receive resolution notifications
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Philly 311 allows service requests (potholes, noise complaints, dangerous conditions, etc) to be submitted directly to the your local government, where it will be instantly routed to the correct administrator in the appropriate department. This means your service requests will be responded to quickly and efficiently, and you'll be notified the moment they are resolved!
EntraPass go Pass
Transform your mobile device into a secure access credential. Quickly and conveniently access authorized areas with a few taps. Save frequently used doors for even faster entry.
- Mobile access control credential
- Quick and convenient access
- Favorite list for frequent doors
- Connects to EntraPass server
- Presents authorized door list
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EntraPass Go Pass allows users with appropriate credentials to quickly and conveniently access secured areas with a few taps of a mobile device. A leap forward in convenience, EntraPass Go Pass turns an iOS mobile device into an access control credential. You can save doors that you access frequently into a Favorite list for quick and easy access. Once the app connects to the Kantech EntraPass server, it presents you with a list of doors that you are authorized to enter…just as if you had an access card.
Screenshots
Verdict
The clearest difference is rating: EntraPass go Pass at 4.4 against Philly 311's 2.2. EntraPass go Pass also leads on ads (none vs shown) and ratings volume (1.5K vs 123). On price, review sentiment, update cadence and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
EntraPass go Pass holds the better App Store score, 4.4 against 2.2. That said, the two scores are not equally well evidenced: EntraPass go Pass has 1.5K ratings behind it against 123, so its average is the more settled of the two. Written reviews point the same way: 12% of Philly 311's written reviews are positive against 15% of EntraPass go Pass's.
Philly 311 ships an update every 4 months, EntraPass go Pass every 2 months. The most recent releases landed on October 23, 2026 and November 1, 2026 respectively.
| Parameter | Philly 311 | EntraPass go Pass |
|---|---|---|
| Price | Free | Free |
| Rating | 2.2 (123 ratings) | 4.4 (1.5K ratings) — better |
| Positive reviews | 11.9% of reviews | 15.2% of reviews — better |
| Number of ratings | 123 | 1.5K — better |
| Update frequency | Every 4 months | Every 2 months — better |
| Ads | Yes | No — better |
| In-app purchases | No | No |
| Monetization | Ad-supported | Free — better |
| Devices | iPhone, iPod | iPhone, iPad, iPod, Apple Watch — better |
| Requires iOS | 13.0 — better | 14.0 |
| Further details — not scored | ||
| Size | 25 MB | 20 MB |
| Age rating | 4+ | 4+ |
| Developer | City of Philadelphia | Tyco Security Products |
Customer experience
Philly 311
EntraPass go Pass
User reviews
Philly 311
From 123 App Store ratingsWhat we love
- 👍 Connects users with city officials
- 👍 Good for communicating city issues
- 👍 Can be effective for getting issues resolved
- 👍 App used to be great
- 👍 Allows adding photos (sometimes)
Room to improve
- 🐛 App frequently crashes
- 🐛 Login issues and errors
- 🐛 Buttons/menus don't load
- 🐛 Photo upload fails or freezes
- 🐛 App is unresponsive or slow
EntraPass go Pass
From 1.5K App Store ratingsWhat we love
- 👍 Easy to use
- 🚀 Fast and convenient
- 💡 Useful for accessing building
Room to improve
- 🐛 Buggy and crashes frequently
- 🔒 Security and privacy concerns
- 👎 Poor user experience
- 🔋 Drains battery quickly
Bugs and requests
Philly 311
Reported bugs
52 issues- Request does not work
- Map next to does not work
- Pictures does not work
- Cannot log into account on the app
- Buttons/menus don’t load
Show 47 moreShow fewer
- Attachment failed when submitting photos
- App completely non-functional after re-install
- No way to get past the first screen
- Login issues
- Email verification fails
- Resend verification email fails
- Reset password issues
- App crashes when attaching a photo
- App crashes when selecting 'use last photo'
- App crashes when trying to submit a request
- App freezes when trying to upload a photo
- App freezes when trying to view requests
- App spins when trying to view requests
- App freezes when trying to view nearby requests
- App crashes on IOS 14
- App is unresponsive/slow
- App doesn’t get out of loading screen
- App looks and feels like it was made in 1999
- Information doesn’t show or is wrong
- Cannot get an exact location
- Tabs don’t work all the time
- Need to shut down app and restart
- Status and comments no longer update
- App doesn’t load properly
- Photo upload function isn’t working
- App freezes in the photo screen
- No controls to move to the next screen after photo selection
- Cannot attach pictures from camera roll
- Photo covers entire screen, no way to proceed
- App freezes when trying to upload a photo
- Photo appears full screen, app interface disappears
- No way to move to the next screen after photo selection
- App crashes often
- Photo upload doesn't work
- Photo takes up entire screen, removes controls
- App crashes when attempting to type in required fields
- Cannot submit anything because required fields are unusable
- App consistently crashes when clicking on free text input
- App crashes every time
- App no longer works on iPhone 7
- App quits as soon as details of problem are entered
- App doesn’t load
- App sits there and doesn’t load
- Notification badge bug persists
- App crashes too often
- App freezes when trying to open
- App crashes when you attempt to type in the REQUIRED fields
Requested features
11 requests- Way to suggest edits within the platform
- Option to report parking violations
- Option to report hazardous parking violations
- Feedback option for reporting issues
- Dark mode
Show 6 moreShow fewer
- Improve UI/UX
- Map out items like street lights and parks
- Improve location accuracy
- Update request status within the app
- Option to delete previously entered reports
- Notification badge fix
EntraPass go Pass
Reported bugs
4 issues- Frequent crashes and freezes
- Doors disappearing from the app
- Issues with network verification
- Registration and login problems
Requested features
3 requests- Bring back widget support
- Improve app stability and reliability
- Enhance user interface and navigation
In-app purchases
Philly 311
No in-app purchases
EntraPass go Pass
No in-app purchases
Questions
Is Philly 311 free?
Is EntraPass go Pass free?
Which has better reviews, Philly 311 or EntraPass go Pass?
Do Philly 311 or EntraPass go Pass have ads?
Which is updated more often, Philly 311 or EntraPass go Pass?
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