My TELUS vs Dekco
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
My TELUS
Manage your TELUS services, including bills, data, and TV packages, from your mobile device. Securely log in, pay bills, monitor usage, and access customer support 24/7.
- View and pay bills
- Enable data limit notifications
- Manage services
- Facial/fingerprint login
- 24/7 chatbot support
- Monitor data usage
- Manage TV channels
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With the My TELUS app, view and pay your bills easily and securely, enable data limit notifications and manage your services anytime, anywhere - so that you can get back to what’s important to you. Even better, enjoy the convenience of securely logging in using facial or fingerprint recognition. Have a question? Feel supported with TELUS Assist chatbot 24/7 to answer your questions, even while you’re on the go. Easily access your account to: Pay by credit card (Visa, Mastercard), through your bank or set up pre-authorized payments Check account balances Update your profile Learn about special offers and rewards Mobility customers can: Monitor monthly data, text and voice usage with Siri Shortcuts Download and view past bills Set data limits and turn overage protection on or off Customize add-ons, such as Easy Roam, international texting, data top-ups or Fast Pass Home Services customers can: Upgrade internet plan Monitor data usage Easily manage Pik TV and Optik TV channels, theme packs and premium selections Manage Wi-Fi Enjoying My TELUS? Please take a few minutes to rate us and tell us what you think. Please note: My TELUS requires iOS 13.0 or later. Select small business accounts are supported, but Corporate and Enterprise accounts are not yet eligible. My TELUS is optimized for iPhone.
Dekco
Monitor your home remotely with a smart security camera app. Enjoy enhanced video interaction and direct online customer support for a safer and more convenient home security experience.
- Remote home monitoring
- Smart security camera integration
- Enhanced video interaction
- Online customer support
- Family safety features
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Protecting your home has never been easier. Our smart home security camera helps you monitor your home anytime, anywhere, ensuring safety and comfort for your family. Welcome to Dekco, our brand-new home security app! We've officially launched with the goal of providing you with a safer and more convenient home security experience. In this version, we've introduced the following new features and improvements: - Enhanced video interaction experience: Enjoy smoother viewing and control of your cameras for an improved user experience. - Online customer support: Chat directly with our customer service team within the app to address any questions or concerns you may have. We will continue to refine and optimize our products and services to deliver an even better home security experience. If you have any feedback or questions, please don't hesitate to reach out to us.
Screenshots
Verdict
The clearest difference is rating: My TELUS at 4.2 against Dekco's 3.1. My TELUS also leads on update cadence (every 2 weeks vs every 2 months) and ratings volume (372 vs 80). On price, review sentiment, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
My TELUS holds the better App Store score, 4.2 against 3.1. Both are backed by a comparable volume of ratings — 372 and 80 respectively. Written reviews complicate that: 18% of My TELUS's written reviews are positive against 24% of Dekco's, so the app with the better star average is not the one people write more warmly about.
My TELUS ships an update every 2 weeks, Dekco every 2 months. The most recent releases landed on November 1, 2026 and October 24, 2026 respectively.
| Parameter | My TELUS | Dekco |
|---|---|---|
| Price | Free | Free |
| Rating | 4.2 (372 ratings) — better | 3.1 (80 ratings) |
| Positive reviews | 17.8% of reviews | 24.5% of reviews — better |
| Number of ratings | 372 — better | 80 |
| Update frequency | Every 2 weeks — better | Every 2 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone | iPhone, iPod — better |
| Requires iOS | 16.0 | 15.1 — better |
| Further details — not scored | ||
| Size | 274 MB | 456 MB |
| Age rating | 4+ | 4+ |
| Developer | TELUS Communications Inc. | HONG KONG GLAZERO INTERNATIONAL TRADE CO.,LIMITED |
Customer experience
My TELUS
Dekco
User reviews
My TELUS
From 372 App Store ratingsWhat we love
- 🚀 Good mgmt app
- 👍 Nice technician
- 👍 Telus service
Room to improve
- 🐛 Never loads properly
- 🐛 Advertising in notifications
- 🐛 Glitchy app
- 🐛 Strange app behavior
- 🐛 Can't log in
Dekco
From 80 App Store ratingsWhat we love
- 📹 Clear image quality
- 🔄 24/7 continuous recording capability
- 👍 Easy installation and setup
- ⚡ Responsive customer service
- 💰 Affordable price point
Room to improve
- 🐛 App crashes and freezes frequently
- 📺 Video playback fails consistently
- 🔄 Recent update broke core functionality
- ⏸️ Cannot scroll through video timeline
- 🔍 Difficult to review past footage
Bugs and requests
My TELUS
Reported bugs
4 issues- Login issues
- Billing information not loading
- Optik TV features not working
- Inconsistent language and location settings
Requested features
3 requests- Dark Mode
- Improve TV management
- Better data usage tracking
Dekco
Reported bugs
15 issues- App freezes during multicam view
- Video preview not displaying after update
- Session expiration and login failures
- QR code scanning malfunction during camera setup
- Events fail to load without manual refresh
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- Recording gaps appearing in 24/7 footage
- Camera randomly turning without user input
- Video playback cutting every 10 seconds
- Black screen when viewing alerts
- App crashes when scrolling through timeline
- Motion detection stops working intermittently
- Live view unavailable on non-home WiFi
- Camera setup fails with manual entry method
- Notification delays after recent update
- Signal drops and connection instability
Requested features
15 requests- Restore old timeline interface for video scrubbing
- Add scrolling capability through full 24-hour footage
- Implement fast-forward and rewind buttons
- Restore auto night mode switching
- Multi-camera simultaneous viewing
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- Customizable notification sounds and alert tones
- Area blocking to prevent false motion detection
- Dark mode for app interface
- Search functionality for events and dates
- Support for older camera models in Dekco app
- Unified app for all Dekco camera models
- Next video button for cloud recordings
- Bird detection mode
- Continuous light and infrared options
- Alexa motion detection integration
In-app purchases
My TELUS
No in-app purchases
Dekco
No in-app purchases
