Comparison

ZARA vs J.Crew

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

ZARA

Browse and shop the latest fashion collections for women, men, and kids. Discover new arrivals, save items to your favorites, track orders, and find nearby stores. Enhance your in-store shopping with special features.

Highlights
  • Shop Woman, Man, and Kids collections
  • View new collections and fashion campaigns
  • Save items to favorites list
  • Track orders and manage returns
  • Locate nearest stores
  • Receive notifications for new arrivals
  • In-store 'store mode' features
Features
Currently charting
Read full description

Discover the Zara collection with ideas for Woman, Man, and Kids. You can shop and see all our new collections and fashion campaigns for the upcoming seasons on our app and online store. Woman: You will find the following categories of clothing and accessories available for women at Zara: - Shirts - T-shirt/Bodysuits - Tops - Sweatshirts - Skirts - Pants - Jeans - Shorts - Coats - Shoes - Bags - Swimwear - Accessories - Lingerie - Beauty - Fragrances - Basics - Complete Looks - Suits Man: The Zara collection for men includes: - Basics - Pants - Cargo/Parachute - Jeans - Jackets/Overshirts - Sweatshirts - T-shirts - Shirts - Polos - Shorts - Sweaters/Cardigans - Suits - Overcoats - Sportcoats/Blazers - Shoes - Bags/Backpacks - Accessories - Fragrances Kids: A selection of clothing, accessories, and shoes for: - Girl: 6-14 years - Boy: 6-14 years - Baby Girl: 9 months-6 years - Baby Boy: 9 months-6 years - Newborn: 0-12 months The Zara collection for kids also includes an Edited/customizable section, a selection of clothing and accessories to customize that is updated weekly. In addition to our permanent collections, you can find all of our special releases, our beauty category, and our line of lingerie in the Zara app. Other features of the Zara app are: - Favorites: use your favorites list to save all the clothing and accessories that you like. - Order tracking and easy, intuitive, and fast returns. Track your order every step of the way. - Locate the Zara store nearest you. - Activate notifications and receive information about new arrivals, releases, special collections... Store mode - Use the app in “store mode” when you are shopping in one of our stores and utilize all of its features to improve your experience. Zara QR: Use your QR code in the Zara app to: - Have all your online and in-store purchases linked. Identify yourself at the register in the store with your Zara QR and ask for the eReceipt. - Make returns in the store, online as well as in-store purchases. - Pick up all your online orders in the store.

About

J.Crew

Discover exclusive fashion drops and build your ideal wardrobe. Shop new arrivals, save items for later, and enjoy a streamlined checkout. Earn rewards through the loyalty program and get insider details on designs and events.

Highlights
  • Exclusive drops access
  • Shop new arrivals
  • Save for later
  • Faster checkout
  • Loyalty program
  • Behind-the-design content
  • In-store event updates
Features
Read full description

Introducing exclusive access to J.Crew, like never before—your new forever wardrobe is just a few taps away. We’ve made it even easier to… SHOP: Take a scroll through what’s new (from fresh shirting to chino re-issues), add styles to your save for later, and breeze through checkout faster than ever. EARN: Sign into J.Crew Passport through the app. The more you shop, the closer you get to new levels of access. DISCOVER: Go behind the design of limited-edition collabs, learn about the latest in-store events and find helpful reviews (on our five-star swim, best-fitting pants and more) from other J.Crew customers, right at your fingertips. P.S. Want the scoop on new arrivals and sales, or live updates on your orders? Opt-in to push notifications, and we’ll make sure you’re always the first to know. J.Crew Privacy Policy: https://www.jcrew.com/help/privacy-policy

Screenshots

ZARA3 screens
J.Crew3 screens

Verdict

The call

The clearest difference is rating: ZARA at 4.8 against J.Crew's 3.1. ZARA also leads on update cadence (every 2 days vs every 2 weeks) and ratings volume (413K vs 905). J.Crew's advantage is monetization model (free vs free with in-app purchases). On price, review sentiment, ads and in-app purchases there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

ZARA holds the better App Store score, 4.8 against 3.1. That said, the two scores are not equally well evidenced: ZARA has 413K ratings behind it against 905, so its average is the more settled of the two. Written reviews complicate that: 41% of ZARA's written reviews are positive against 48% of J.Crew's, so the app with the better star average is not the one people write more warmly about.

UpkeepUpdate frequency

ZARA ships an update every 2 days, J.Crew every 2 weeks. The most recent releases landed on September 24, 2026 and September 20, 2026 respectively.

Scorecard7 real differences · 4 level
ZARA versus J.Crew: the parameters behind the verdict, then further details
ParameterZARAJ.Crew
PriceFreeFree
Rating4.8 (413K ratings) — better3.1 (905 ratings)
Positive reviews41.0% of reviews47.6% of reviews — better
Number of ratings413K — better905
Update frequencyEvery 2 days — betterEvery 2 weeks
AdsNoNo
In-app purchasesNoNo
MonetizationFree with in-app purchasesFree — better
Best chart rank#56 — better
DevicesiPhone, iPad, iPod — betteriPhone
Requires iOS15.1 — better17.0
Further details — not scored
Size236 MB161 MB
Age rating4+4+
DeveloperIndustria de Diseno Textil, S.A.JCrew Group INC

Customer experience

ZARA

All ratings413,204 ratings
Positive95.8%
Neutral1.4%
Negative2.8%
Written reviews1,349 reviews
Positive41.0%
Neutral9.0%
Negative50.0%

J.Crew

All ratings905 ratings
Positive48.2%
Neutral4.9%
Negative47.0%
Written reviews336 reviews
Positive47.6%
Neutral8.3%
Negative44.0%

User reviews

ZARA

From 413K App Store ratings

What we love

  • 🚀 Lightning-fast delivery
  • 👍 Easy returns and refunds
  • 💎 Excellent quality and style
  • 🛍️ Convenient online shopping

Room to improve

  • 🤖 Unhelpful chatbot customer service
  • 🕰️ Slow or delayed shipping
  • 🛒 Items disappearing from cart
  • 🤔 Confusing app navigation

J.Crew

From 905 App Store ratings

What we love

  • 🚀 Smooth and fast app
  • 👍 Clean and beautiful design
  • 💡 Loyalty program and birthday offers
  • 🚀 Seamless shopping experience
  • 👍 Intuitive navigation

Room to improve

  • 🐛 Bugs and glitches
  • 🔍 Missing features from website (e.g., favorites, filters)
  • 🔍 Inconsistent behavior compared to website
  • 🔍 Requires login to browse

Bugs and requests

ZARA

Reported bugs

3 issues
  • Address information being lost or changed
  • Inconsistent order tracking and status updates
  • Incorrect item deliveries and difficulty resolving

Requested features

4 requests
  • Filter by size option
  • Ability to save items to a wishlist
  • Display model sizes for clothing
  • Notify when out-of-stock items are back

J.Crew

Reported bugs

4 issues
  • App crashes and freezes
  • Inventory and pricing inconsistencies between app and website
  • Login and account issues
  • Inability to access past orders and saved items

Requested features

5 requests
  • Add favorites/wishlist feature
  • Improve filtering and sorting options
  • Incorporate in-store pickup
  • Provide more detailed product information
  • Sync app and website experience

In-app purchases

None

ZARA

No in-app purchases

None

J.Crew

No in-app purchases

Questions

Is ZARA free?
ZARA is free to download, with no in-app purchases.
Is J.Crew free?
J.Crew is free to download, with no in-app purchases.
Which has better reviews, ZARA or J.Crew?
ZARA is rated higher. ZARA averages 4.8 out of 5 from 413K ratings, while J.Crew averages 3.1 from 905 ratings.
Do ZARA or J.Crew have ads?
Neither ZARA nor J.Crew shows ads.
Which is updated more often, ZARA or J.Crew?
ZARA ships an update every 2 days, and J.Crew every 2 weeks. Most recently, ZARA was updated on September 24, 2026 and J.Crew on September 20, 2026.

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