RingByName vs Help Scout

RingByName app for mobile phone - your RingByName business phone system in the palm of your hand. Manage your phone system directly on your mobile device and take your business calls, manage business contacts, and collaborate from anywhere. - Show your RingByName business number as your Caller ID when you call out from the app - Make calls and send texts using your RingByName calling plan - Use the app to make local calls while traveling - Create, share, and assign notes to contacts - Manage and schedule calendar events - Keep all your business voicemails separate from your personal messages - View call time, date, and return calls directly from your RingByName app - Schedule and participate in conference calls and video conferences - Change where you receive calls - Update your personal info and change your password - Access your company extensions as a contact group - Swiftly adjust your enterprise call tree and greetings for any occasion in multiple languages - Send faxes straight from your phone - Communicate with customers via text message - Keep customers on your busy lines with call queues playing your own music - Manage and call all your opportunities though the RingByName CRM - Manage your internal business with detailed call reports, auto generated call statistics, and call recordings. IMPORTANT: This application is for RingByName customers only. You must be an existing RingByName customer to use this application. Get a cloud business phone system from RingByName that delivers: - Local or toll-free numbers - Built-in CRM - Auto-receptionist - Multiple extensions - Advanced call management and answering rules - Multiple voicemail boxes - Music on hold - Custom greetings - Call screening - Dial-by-name directory - Send and receive faxes - Send and receive text messages on your business numbers - Communicate with your team via instant message

Help Scout's iOS app gives you powerful customer support software in your pocket so you can quickly assist customers from wherever you are. Keep your finger (literally) on the pulse of what's happening with your customers, collaborate remotely, and put the life back into work-life balance — all without compromising your customers’ experience. Build stronger customer relationships through fast, personalized email support — simply log in and get to work! With the Help Scout app, you’ll be able to: • Navigate to any Help Scout mailbox with a tap • Access all conversations and handle those assigned to you • Reply to customers quickly with saved replies - you’ll look like a genius without even trying • Apply tags to categorize conversations or trigger automations like magic • Add notes to conversations to keep everyone in the loop, even in the remote-est location • Change conversation status with a single swipe • Keep conversations moving by assigning them to a team member or teams (Plus Plan only) • Apply custom fields to keep reporting data pristine (Plus Plan only)