Comparison

VirtualPBX Softphone vs Mitel Connect

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

VirtualPBX Softphone

Transform your smartphone into a powerful business phone system. Make and receive calls using your company's Caller ID, record conversations, and manage voicemails from your email. Enjoy high-quality calls over Wi-Fi or cellular data without using your personal minutes.

Highlights
  • VoIP calling over data connection
  • Company Caller ID
  • Call recording
  • Voicemail to email
  • Real-time call logs
  • Custom greetings and hold music
Features
Read full description

The VirtualPBX Softphone application turns your iPhone into a full-featured VoIP phone in a VirtualPBX phone system. You can receive and make calls over your data connection that enable all of the high-end features available to VirtualPBX VoIP phones, without using your phone's minutes. Audio compression is included at no added cost, providing high-quality calls with 4G, LTE, 5G, or Wi-Fi. Capabilities include: • Outbound calls use your company Caller ID, instead of your personal phone number. • Record both inbound and outbound calls automatically or on-demand. • Centralized business voice messaging, with voicemails sent to your email address. • Real-time reports, logs, and monitoring of all calls with detailed records. • Customized company greetings, voicemail, hold music, and more. • Dial other extensions directly, using just the extension number. • Instant access to your VirtualPBX main menu by pressing just one key. • Enhanced security through VirtualPBX’s unique provisioning system. This app must be registered to a VirtualPBX VoIP system. VirtualPBX is the award-winning hosted PBX service that can make a business-class phone system out of your cell phones and landlines, or can give your company a complete business VoIP phone system based on Internet phone lines. You can even mix and match business VoIP service with mobile phones and landlines to get a custom setup that works perfectly just for you. Features include a custom auto-attendant, follow-me calling, True ACD queues, call recording, voicemail, internet fax, conferencing, and more.

About

Mitel Connect

This app extends your desk phone functionality to your mobile device. Access contacts, join meetings, and manage calls and voicemails with a new, intuitive interface. It ensures your business caller ID is used, keeping your personal number private.

Highlights
  • Mobile desk phone functionality
  • Access enterprise contacts
  • One-click conference joining
  • Call and voicemail management
  • Business caller ID
  • New dashboard for work day management
  • Seamless WiFi/cellular handover
Read full description

Bring your desk phone with you wherever you go with the Mitel Connect mobile app. Easily access your enterprise contacts, join conferences with one click, and manage your calls and voicemails - all powered by our new user-friendly design. Key benefits: - New dashboard to manage your work day - Contact your colleagues without using carrier minutes - View upcoming events and join meetings in one click - No more giving out your personal number - your business caller ID is used when placing calls - Reach coworkers quickly via favorites or extensions - Visually manage your voicemails - Manage your missed calls and view recent activities from your dashboard - Handover between WiFi and cellular and never lose a call - And more! For more information go to: https://oneview.mitel.com/s/article/Mitel-Connect-for-iOS Note: This app is for Mitel Connect, Mitel 14.2 and Mitel Sky customers only. Warning: VoIP over 3G/4G/LTE networks Miltel is not liable for any charges, fees or liability imposed by your mobile carrier for the use of this service. Voice quality is subject to Wi-Fi or 3G/4G/LTE signal quality and available bandwidth. IMPORTANT • This application requires connectivity to a Mitel Connect Mobility Router and will not operate without this component. Please contact your business ‘IT department if you are unsure if your company has deployed the Mitel Connect Mobility solution. • This application is intended only for enterprise calling. As such, emergency calls (e.g. 911) will be routed over the cellular radio when available and not over WiFi. •By downloading and using this application you hereby agree to the terms in the accompanying End User License Agreement (EULA).

Screenshots

VirtualPBX Softphone4 screens
Mitel Connect4 screens

Verdict

The call

VirtualPBX Softphone and Mitel Connect both sit at 4.4 stars, but that hides the real split: 47% of VirtualPBX Softphone's written reviews are positive against 23% of Mitel Connect's. Mitel Connect's advantage is update cadence (every 2 months vs every 6 months) and ratings volume (4.8K vs 329). On price, rating, ads and in-app purchases there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

On the App Store both sit at effectively the same score — 4.4 for VirtualPBX Softphone against 4.5 for Mitel Connect. That said, the two scores are not equally well evidenced: Mitel Connect has 4.8K ratings behind it against 329, so its average is the more settled of the two. Written reviews are what separate them: 47% of VirtualPBX Softphone's written reviews are positive against 23% of Mitel Connect's.

UpkeepUpdate frequency

VirtualPBX Softphone ships an update every 6 months, Mitel Connect every 2 months. The most recent releases landed on October 14, 2026 and October 17, 2026 respectively.

Scorecard4 real differences · 6 level
VirtualPBX Softphone versus Mitel Connect: the parameters behind the verdict, then further details
ParameterVirtualPBX SoftphoneMitel Connect
PriceFreeFree
Rating4.4 (329 ratings)4.5 (4.8K ratings) — better
Positive reviews46.7% of reviews — better23.2% of reviews
Number of ratings3294.8K — better
Update frequencyEvery 6 monthsEvery 2 months — better
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPad, iPod — betteriPhone, iPod
Requires iOS15.012.0 — better
Further details — not scored
Size101 MB66 MB
Age rating4+4+
DeveloperVirtual PBXMitel Networks Corporation

Customer experience

VirtualPBX Softphone

All ratings304 ratings
Positive84.5%
Neutral5.9%
Negative9.5%
Written reviews15 reviews
Positive46.7%
Neutral0.0%
Negative53.3%

Mitel Connect

All ratings4,834 ratings
Positive89.0%
Neutral7.2%
Negative3.8%
Written reviews95 reviews
Positive23.2%
Neutral7.4%
Negative69.5%

Bugs and requests

VirtualPBX Softphone

Not enough reviews yet to summarise bugs or requests.

Mitel Connect

Reported bugs

4 issues
  • App crashes on launch
  • Calls not ringing through app
  • Frequent disconnects
  • Compatibility issues with newer iOS versions

Requested features

3 requests
  • Improve background functionality
  • Add IM and video conferencing
  • Better integration with iOS features

In-app purchases

None

VirtualPBX Softphone

No in-app purchases

None

Mitel Connect

No in-app purchases

Questions

Is VirtualPBX Softphone free?
VirtualPBX Softphone is free to download, with no in-app purchases.
Is Mitel Connect free?
Mitel Connect is free to download, with no in-app purchases.
Which has better reviews, VirtualPBX Softphone or Mitel Connect?
Mitel Connect is rated higher. VirtualPBX Softphone averages 4.4 out of 5 from 329 ratings, while Mitel Connect averages 4.5 from 4.8K ratings.
Do VirtualPBX Softphone or Mitel Connect have ads?
Neither VirtualPBX Softphone nor Mitel Connect shows ads.
Which is updated more often, VirtualPBX Softphone or Mitel Connect?
VirtualPBX Softphone ships an update every 6 months, and Mitel Connect every 2 months. Most recently, VirtualPBX Softphone was updated on October 14, 2026 and Mitel Connect on October 17, 2026.

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