ServiceDesk Plus MSP vs N

ManageEngine ServiceDesk Plus MSP integrates your help desk requests and assets to help you manage your clients' IT infrastructure effectively. It has been designed to handle multiple clients in a single Help Desk, so the Managed Service Providers (MSPs) don’t have to juggle with multiple software. This app lets your technicians create, access and resolve requests from any place, anytime. It reduces the response and resolution time of a technician dramatically, increasing the efficiency of your help desk team. It also gives you better user experience. App features: * Filter requests based on criteria such as unassigned, pending, open etc. * View, create, edit and delete requests. * Perform actions (pick up, assign, close, reply) for requests. * Work log, notes and resolutions can be added/modified for each request.

MSP Remote Monitoring & Management, the world’s largest IT Service Management (ITSM) platform, empowers IT professionals to manage, monitor and secure their networks from within a unified web-based console. The platform is used by tens of thousands of engineers to manage hundreds of thousands of networks and millions of endpoints. Unlike other ITSM solutions, MSP Remote Monitoring & Management offers the most comprehensive set of best-in-class security services delivered as part of a single ITSM platform. In addition our first-of-a-kind prescriptive analytics capabilities help drive more proactive service and smarter IT decisions. The new MSP Remote Monitoring & Management iOS app delivers these powerful capabilities to your mobile device. And if you’re a managed service provider, this can be a big advantage to help you retain your customers and win more business. Here’s what you can do with these apps: • View problem servers and workstations with the same device view filters that you have in the dashboard • Use the new search option to quickly find a device in the list • Filter by client to see all their servers and workstations (problem and non-problem devices) • View full checks, outages, tasks and notes info • View full asset data • Clear failing checks • Add check notes Using an older version of the MSP Remote Monitoring & Management mobile app? Here are the key improvements from previous versions: • Security – The apps authenticate with a user’s standard dashboard username/password instead of the API key. • User Permissions – The apps now apply selected user permissions including client groups. • New Styling – The apps now follow the latest branding and styling guides for more visual appeal. • UX Improvements – The apps feature several workflow improvements and a cleaner design using today’s mobile app conventions. Download the app today and start delivering more proactive service by monitoring and managing servers and workstations while on-the-go from your mobile device!