Comparison

Samsung Smart Washer vs LG ThinQ

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Samsung Smart Washer

This app helps diagnose and resolve issues with Samsung washing machines. It uses your phone's camera to recognize error codes displayed on the washer and provides guidance on how to fix them. Ensure your washer and phone are compatible for optimal performance.

Highlights
  • Smart Check error recognition
  • Error code guidance
  • Troubleshooting steps
  • Washer compatibility check
Features
Read full description

■ What is the Smart Washer App? The Smart Washer App supports 'Smart Check' function that helps you to take action when an error occurs in your washer. It recognizes an error code in Samsung washer display and informs how to take action. ■ Supported Washer Models: - Check the Smart Check mark in the control panel and the information about them in the user manual. - The "Smart Check" may be represented as "Smart Care" depending on the language. ■ Please check these items before using the Smart Washer App! - External light may cause the camera recognition function to be incorrect. Adjust the focus and angle properly for the auto camera recognition to operate correctly. - Check the supported washer and smart phone models. (Other models are not guaranteed that they will operate normally.) - Depending on the font you have set in your mobile phone, Application's screen may look different.

About

LG ThinQ

Control and manage your LG smart home appliances remotely. Automate routines, monitor energy usage, and access product care services all in one place. Get personalized recommendations and troubleshoot issues with AI assistance.

Highlights
  • Remote appliance control
  • Smart routine automation
  • Energy consumption monitoring
  • Product care and troubleshooting
  • AI-powered chat support
  • App downloads for products
Features
Currently charting
Read full description

Connect your IoT home appliances to the LG ThinQ app. Enjoy effortless product control, smart care, and convenient automation in one simple solution. ■ Discover the convenience of smart home appliances through the Home tab.  - Control your IoT home appliances from anywhere with our app.  - Get personalized recommendations for managing appliances based on usage history. - Find out ways to better make use of the app's features from ""Explore"" ■ Upgrade your products and your living spaces from ThinQ Play. - Download a variety of apps available for use from LG ThinQ On(AI Home Hub) - Use your products more efficiently and with greater ease by introducing new features to products you are currently using. - Upgrade your products based on your lifestyle and personal preferences. ■ Create smart routines to match your needs.  - Automatically turn on the lights and air purifier when it’s time to wake up.  - When you’re on vacation, automatically turn off products to save energy. ■ Monitor your energy consumption data quickly.  - Use Energy Monitoring to compare your power usage with your neighbors’.  - Set energy saving goals and get usage status notifications to help save energy more efficiently. - Receive care services for your products all in one place. ■ Handle everything from troubleshooting to service requests directly from the app.  - Use the Smart Diagnosis function to check your product’s status.  - Book a service visit from a professional engineer for an accurate diagnosis and inspection. ■ Ask our AI-powered 'Chat with LG' about ThinQ home appliances.  - Our 'Chat with LG' provides answers tailored to your product’s situation and condition. ※ Services and features may vary depending on your product model and your country or region of residence. The following access permissions are necessary for the ThinQ app. All the access permissions requested are optional access permission, so even if you do not allow them, you can still use the app except for the related services. (Including OS Request Permissions such as ""Siri & Search"", ""Notification"", ""Background App Refresh"", and ""Cellular Data"") [Optional Access Permissions] • Location - To find and connect to nearby Wi-Fi when registering the product. - To set and save the home location in Manage Home - To search for and use information about current locations, such as weather. - To check your current location in the ""Smart Routines"" function. • Camera - To take a profile picture - To share a home or account scanned from a QR code. - To take and attach photos in ""1:1 Inquiry."" - To record and store purchase receipts when registering additional information about the product..(미국 Only) - To use the AI oven Cooking Record feature. - To use in “Chat with LG” when entering the product and serial number information • Photo, Media, File - To use the smartphone's storage when downloading the information of the product to be connected - To take and attach photos in ""1:1 Inquiry."" - To record and store purchase receipts when registering additional information about the product. - To view photo/video on your smartphone on the TV. - To use in “Chat with LG” to save photos/videos of product symptoms or proof of purchase - To use in “Chat with LG” when entering the product and serial number information • Media and Apple Music - To view photo/video on your smartphone on the TV. • Microphone - To check product status via Smart Diagnosis - To use in “Chat with LG” when inputting through the microphone in the input window and using STT. • Local Network - To obtain the device connecting Wi-Fi info when adding devices • Bluetooth - To find and connect to nearby Bluetooth devices when adding a product to the app. • HomeKit - To add IoT-based products • Notifications - Notifications are essential for receiving updates on product status, important notices, benefits, and information.

Screenshots

Samsung Smart Washer4 screens
LG ThinQ4 screens

Verdict

The call

The clearest difference is rating: LG ThinQ at 4.6 against Samsung Smart Washer's 1.6. LG ThinQ also leads on ratings volume (242K vs 273) and update cadence (every 4 weeks vs every 3 months). Samsung Smart Washer's advantage is iOS requirement (8.0 vs 18.0). On price, ads, in-app purchases and monetization model there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

LG ThinQ holds the better App Store score, 4.6 against 1.6. That said, the two scores are not equally well evidenced: LG ThinQ has 242K ratings behind it against 273, so its average is the more settled of the two. Written reviews point the same way: 9% of Samsung Smart Washer's written reviews are positive against 28% of LG ThinQ's.

UpkeepUpdate frequency

Samsung Smart Washer ships an update every 3 months, LG ThinQ every 4 weeks. The most recent releases landed on November 3, 2026 and November 8, 2026 respectively.

Scorecard6 real differences · 5 level
Samsung Smart Washer versus LG ThinQ: the parameters behind the verdict, then further details
ParameterSamsung Smart WasherLG ThinQ
PriceFreeFree
Rating1.6 (273 ratings)4.6 (242K ratings) — better
Positive reviews9.1% of reviews27.8% of reviews — better
Number of ratings273242K — better
Update frequencyEvery 3 monthsEvery 4 weeks — better
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
Best chart rank—#14 — better
DevicesiPhone, iPodiPhone, iPad, Apple Watch — better
Requires iOS8.0 — better18.0
Further details — not scored
Size22 MB721 MB
Age rating4+4+
DeveloperSamsung Electronics Co., Ltd.LG Electronics

Customer experience

Samsung Smart Washer

All ratings270 ratings
Positive13.7%
Neutral2.6%
Negative83.7%
Written reviews275 reviews
Positive9.1%
Neutral3.3%
Negative87.6%

LG ThinQ

All ratings240,926 ratings
Positive90.3%
Neutral2.6%
Negative7.1%
Written reviews4,990 reviews
Positive27.8%
Neutral9.4%
Negative62.8%

User reviews

Samsung Smart Washer

From 273 App Store ratings

What we love

  • 👍 Easy to use
  • 🚀 Washer and dryer work well
  • 🤖 Diagnostic tool for error codes

Room to improve

  • 🐛 App doesn't connect to washer/dryer
  • 🔌 Connectivity issues with WiFi
  • 🤷‍♀️ Limited functionality compared to manual controls
  • 🕰️ Notifications and monitoring don't work as expected
  • 🗑️ App is outdated and unsupported

LG ThinQ

From 242K App Store ratings

What we love

  • 🚀 Convenient remote control
  • 📢 Helpful notifications
  • 🔍 Useful diagnostics
  • 🔋 Energy monitoring

Room to improve

  • 🐛 Connectivity issues
  • 🤖 Limited functionality
  • 🔒 Privacy concerns
  • 🕰️ Slow app performance
  • 🤷‍♀️ Confusing setup

Bugs and requests

Samsung Smart Washer

Reported bugs

3 issues
  • App crashes frequently
  • Fails to recognize connected appliances
  • Inconsistent performance across devices

Requested features

4 requests
  • Ability to control washer/dryer remotely
  • Customization options for wash/dry cycles
  • Compatibility with more appliance models
  • Improved notifications and monitoring features

LG ThinQ

Reported bugs

5 issues
  • Unreliable device connections
  • Inaccurate temperature/status reporting
  • Inability to clear notification history
  • Forced location tracking
  • Account/login problems after updates

Requested features

5 requests
  • Remote start/stop for appliances
  • Customizable wash/dry cycles
  • Automatic clock adjustment
  • Integrated smart home features
  • Improved notification management

In-app purchases

None

Samsung Smart Washer

No in-app purchases

None

LG ThinQ

No in-app purchases

Questions

Is Samsung Smart Washer free?
Samsung Smart Washer is free to download, with no in-app purchases.
Is LG ThinQ free?
LG ThinQ is free to download, with no in-app purchases.
Which has better reviews, Samsung Smart Washer or LG ThinQ?
LG ThinQ is rated higher. Samsung Smart Washer averages 1.6 out of 5 from 273 ratings, while LG ThinQ averages 4.6 from 242K ratings.
Do Samsung Smart Washer or LG ThinQ have ads?
Neither Samsung Smart Washer nor LG ThinQ shows ads.
Which is updated more often, Samsung Smart Washer or LG ThinQ?
Samsung Smart Washer ships an update every 3 months, and LG ThinQ every 4 weeks. Most recently, Samsung Smart Washer was updated on November 3, 2026 and LG ThinQ on November 8, 2026.

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