National Grid vs MyDigicel
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
National Grid
Securely manage your utility account on the go. Access billing, schedule payments, and report outages with ease. Biometric login provides quick and secure access to your account information and support.
- Biometric account access
- View account and billing information
- Schedule payments
- Report power outages and gas emergencies
- View outage map
- Enroll in paperless billing
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The National Grid mobile app makes it easier to securely manage your account from anywhere. Set up biometrics so you can access your account quickly and securely. With biometrics, you can sign in without having to enter your username and password again. Once you’re signed in, you can easily: • View essential account and billing information • Enroll in paperless billing • View and download a PDF of your current bill • Schedule a payment in-app or via Speedpay • Find nearby payment locations • Report a power outage or gas emergency • View the outage map • Explore your usage Now you can schedule a payment with your bank account, without having to leave the app. Use a new or saved bank account to pay your current bill, account balance or any other amount, just like you would on our website. We’ve also made it easier to report power outages and gas emergencies — with our mobile app, you’ve got access to emergency support right at your fingertips.
MyDigicel
Manage your Digicel account conveniently from your mobile device. Quickly check balances, activate plans, top up, pay bills, and send credit to others.
- Manage account balance
- Activate plans and subscriptions
- Online top-up
- Pay bills
- Send credit
- Buy plans for others
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Get the free MyDigicel app to access your Digicel account anytime, anywhere. The app makes it quick and easy to manage your Digicel account from your device. With MyDigicel you can: - Access your account balance - Activate Plans and Subscriptions - Top Up online - Pay Bill for postpaid and Digicel Play - Send credit to family and friends - Buy plans for family and friends All this directly from your handset!
Screenshots
Verdict
The clearest difference is rating: National Grid at 4.7 against MyDigicel's 2.8. National Grid also leads on ads (none vs shown) and monetization model (free vs free with in-app purchases). On price, update cadence, in-app purchases and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
National Grid holds the better App Store score, 4.7 against 2.8. Both are backed by a comparable volume of ratings — 9.3K and 2.2K respectively. Written reviews point the same way: 22% of National Grid's written reviews are positive against 8% of MyDigicel's.
National Grid ships an update every 2 months, MyDigicel every 6 weeks. Both last shipped on September 22, 2026.
| Parameter | National Grid | MyDigicel |
|---|---|---|
| Price | Free | Free |
| Rating | 4.7 (9.3K ratings) — better | 2.8 (2.2K ratings) |
| Positive reviews | 21.7% of reviews — better | 7.7% of reviews |
| Number of ratings | 9.3K — better | 2.2K |
| Update frequency | Every 2 months | Every 6 weeks — better |
| Ads | No — better | Yes |
| In-app purchases | No | No |
| Monetization | Free — better | Free with in-app purchases |
| Best chart rank | #197 — better | — |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 15.0 | 15.0 |
| Further details — not scored | ||
| Size | 48 MB | 217 MB |
| Age rating | 4+ | 17+ |
| Developer | National Grid plc | Digicel Caribbean Limited |
Customer experience
National Grid
MyDigicel
User reviews
National Grid
From 9.3K App Store ratingsWhat we love
- 👍 Easy to use
- 🚀 Smooth payments
- 🔒 Secure login process
Room to improve
- 🐛 Frequent login issues
- 🔍 Lack of account details
- 💰 Confusing payment process with extra fees
MyDigicel
From 2.2K App Store ratingsWhat we love
- 👍 Good app
- 🚀 Easy to use
- 💡 Useful features
Room to improve
- 🐛 Crashes frequently
- 🔥 Unreliable app
- ⚠️ Buggy updates
- 🤔 Lack of functionality
- 😡 Poor customer service
Bugs and requests
National Grid
Reported bugs
3 issues- Unexpected account data errors
- App crashes and freezes
- Payment processing failures
Requested features
3 requests- Ability to view billing history and usage details
- Seamless integration with existing online accounts
- Biometric login options
MyDigicel
Reported bugs
5 issues- Login issues
- Unavailable features
- Inconsistent performance
- Data balance not updating
- Payments not going through
Requested features
5 requests- Dark mode option
- Improved data tracking
- Ability to cancel auto-renewal
- Better payment options
- More detailed account information
In-app purchases
National Grid
No in-app purchases
MyDigicel
No in-app purchases
