Comparison

National Grid vs Chatrel

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

National Grid

Securely manage your utility account on the go. Access billing, schedule payments, and report outages with ease. Biometric login provides quick and secure access to your account information and support.

Highlights
  • Biometric account access
  • View account and billing information
  • Schedule payments
  • Report power outages and gas emergencies
  • View outage map
  • Enroll in paperless billing
Features
Read full description

The National Grid mobile app makes it easier to securely manage your account from anywhere. Set up biometrics so you can access your account quickly and securely. With biometrics, you can sign in without having to enter your username and password again. Once you’re signed in, you can easily: • View essential account and billing information • Enroll in paperless billing • View and download a PDF of your current bill • Schedule a payment in-app or via Speedpay • Find nearby payment locations • Report a power outage or gas emergency • View the outage map
 • Explore your usage Now you can schedule a payment with your bank account, without having to leave the app. Use a new or saved bank account to pay your current bill, account balance or any other amount, just like you would on our website. We’ve also made it easier to report power outages and gas emergencies — with our mobile app, you’ve got access to emergency support right at your fingertips.

About

Chatrel

This application enables Tibetan citizens to manage their yearly Chatrel contributions. Users can make payments for themselves or others, review past contributions, and initiate disputes. It serves as a digital record for claiming rights and future citizenship.

Highlights
  • Make Chatrel contributions
  • Contribute for family and friends
  • View past contribution history
  • Raise disputes with CTA
  • Digital Green Book access
  • Manage Tibetan citizenship rights
Read full description

The app is designed to allow Tibetan citizens to log in and make their yearly Chatrel contributions. They can make contributions for themselves as well as for their families & friends too. They can check their past contributions and raise a dispute with CTA (if required). As per the article 13 Section 4 of the Tibetan Charter, Chatrel is a voluntary contribution from every Tibetan in Exile to sustain Central Tibetan Administration until the Tibet Issue is resolved. Tibetans contributing Chatrel are issued a Green Book. This book has over the years in effect become the passport of the exiled Tibetans to claim their rights from the CTA. Also in future it will become a base to claim Tibetan citizenship. Today, it is used for school admission, school or university scholarship, and employment within the exiled community. Payment of the voluntary contribution is a condition to gain voting rights in parliamentary elections. The existence of Chatrel symbolizes the Tibetan people’s recognition of CTA as their legitimate representative. Chatrel payment exhibits Tibetan people’s support for CTA’s financial needs until Tibet regains freedom. Chatrel funds is an important source of revenue for CTA and it goes towards supporting various projects and activities benefiting the exiled Tibetan community.

Screenshots

National Grid4 screens
Chatrel4 screens

Verdict

The call

The clearest difference is review sentiment: Chatrel at 100% against National Grid's 23%. Chatrel also leads on update cadence (every 5 days vs every 6 weeks) and iOS requirement (13.0 vs 15.0). National Grid's advantage is rating (4.8 vs 3.2) and ratings volume (14K vs 5). On price, ads, in-app purchases and monetization model there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

National Grid holds the better App Store score, 4.8 against 3.2. That said, the two scores are not equally well evidenced: National Grid has 14K ratings behind it against 5, so its average is the more settled of the two. Written reviews complicate that: 23% of National Grid's written reviews are positive against 100% of Chatrel's, so the app with the better star average is not the one people write more warmly about.

UpkeepUpdate frequency

National Grid ships an update every 6 weeks, Chatrel every 5 days. The most recent releases landed on November 1, 2026 and October 9, 2026 respectively.

Scorecard5 real differences · 5 level
National Grid versus Chatrel: the parameters behind the verdict, then further details
ParameterNational GridChatrel
PriceFreeFree
Rating4.8 (14K ratings) — better3.2 (5 ratings)
Positive reviews23.1% of reviews100.0% of reviews — better
Number of ratings14K — better5
Update frequencyEvery 6 weeksEvery 5 days — better
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPad, iPodiPhone, iPad, iPod
Requires iOS15.013.0 — better
Further details — not scored
Size60 MB19 MB
Age rating4+4+
DeveloperNational Grid plcCentral Tibetan Administration

Customer experience

National Grid

All ratings13,178 ratings
Positive95.5%
Neutral1.2%
Negative3.4%
Written reviews295 reviews
Positive23.1%
Neutral2.4%
Negative74.6%

Chatrel

All ratings5 ratings
Positive40.0%
Neutral20.0%
Negative40.0%
Written reviews1 reviews
Positive100.0%
Neutral0.0%
Negative0.0%

Bugs and requests

National Grid

Reported bugs

3 issues
  • Unexpected account data errors
  • App crashes and freezes
  • Payment processing failures

Requested features

3 requests
  • Ability to view billing history and usage details
  • Seamless integration with existing online accounts
  • Biometric login options

Chatrel

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

National Grid

No in-app purchases

None

Chatrel

No in-app purchases

Questions

Is National Grid free?
National Grid is free to download, with no in-app purchases.
Is Chatrel free?
Chatrel is free to download, with no in-app purchases.
Which has better reviews, National Grid or Chatrel?
National Grid is rated higher. National Grid averages 4.8 out of 5 from 14K ratings, while Chatrel averages 3.2 from 5 ratings.
Do National Grid or Chatrel have ads?
Neither National Grid nor Chatrel shows ads.
Which is updated more often, National Grid or Chatrel?
National Grid ships an update every 6 weeks, and Chatrel every 5 days. Most recently, National Grid was updated on November 1, 2026 and Chatrel on October 9, 2026.

Other comparisons