Comparison

National Grid vs PayTix

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

National Grid

Securely manage your utility account on the go. Access billing, schedule payments, and report outages with ease. Biometric login provides quick and secure access to your account information and support.

Highlights
  • Biometric account access
  • View account and billing information
  • Schedule payments
  • Report power outages and gas emergencies
  • View outage map
  • Enroll in paperless billing
Features
Read full description

The National Grid mobile app makes it easier to securely manage your account from anywhere. Set up biometrics so you can access your account quickly and securely. With biometrics, you can sign in without having to enter your username and password again. Once you’re signed in, you can easily: • View essential account and billing information • Enroll in paperless billing • View and download a PDF of your current bill • Schedule a payment in-app or via Speedpay • Find nearby payment locations • Report a power outage or gas emergency • View the outage map
 • Explore your usage Now you can schedule a payment with your bank account, without having to leave the app. Use a new or saved bank account to pay your current bill, account balance or any other amount, just like you would on our website. We’ve also made it easier to report power outages and gas emergencies — with our mobile app, you’ve got access to emergency support right at your fingertips.

About

PayTix

Pay parking tickets securely and easily through a mobile app. It offers a simple payment process, ticket reminders, and a history of your payments. The app is free to download and use, with potential convenience fees applied by member cities.

Highlights
  • Simple ticket payment process
  • Barcode scanning for ticket numbers
  • Payment reminders and alerts
  • Secure payment gateway
  • Ticket history management
Features
Read full description

What is PayTix®? PayTix® has partnered with cities across the US to enable users to pay for parking tickets in a safe and secure mobile environment without any added usage fee other than a member cities convenience fees (if applicable). PayTix® has direct connections to member cities parking systems and is a partner of the cities listed in our supported city list. Key Features: o Simple, quick ticket payment process o Quick and easy ticket bar code scanning for fast ticket number searches o Ticket Payment reminders and alerts o Fast and Safe payment gateway o Manage and maintain a ticket list of your ticket history No App Usage Fee Commitment: PayTix® is FREE! We feel adding app "usage fees" on top of what you pay for a parking ticket is unfair and burdensome to you, the "public", and we are totally committed to keeping PayTix® FREE. We do not charge a "usage fee" to download the PayTix® app. Please note, some member cities may apply a "convenience" or "service" fee to transactions to cover the cost of providing services to the public. Why use PayTix®? Since PayTix® is fully supported by member cities you can be assured that your payment is handled with the same security safe guards that are available to you on our member cities payment websites. We do not store your credit card data (anywhere) and we are fully PCI DSS compliant. When you pay for your parking tickets with PayTix™, you are paying with the same service that processes payments for the member cities today. PayTix® has native interfaces to our member cities systems. How To Use PayTix®?: Simply pick the city that you got your parking ticket in and either scan the ticket number bar code on the ticket or manually enter the ticket number into PayTix® and press the Submit button. PayTix® will then guide you through the ticket payment process in 4 easy steps. If your ticket is not in the city's parking system yet, don't worry, PayTix® will setup simple reminders and a "Ticket List" for you to check your tickets availability.

Screenshots

National Grid4 screens
PayTix4 screens

Verdict

The call

The clearest difference is rating: National Grid at 4.8 against PayTix's 1.4. National Grid also leads on ratings volume (14K vs 336) and update cadence (every 6 weeks vs every 4 months). PayTix's advantage is iOS requirement (12.0 vs 15.0). On price, ads, in-app purchases and monetization model there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

National Grid holds the better App Store score, 4.8 against 1.4. That said, the two scores are not equally well evidenced: National Grid has 14K ratings behind it against 336, so its average is the more settled of the two. Written reviews point the same way: 23% of National Grid's written reviews are positive against 10% of PayTix's.

UpkeepUpdate frequency

National Grid ships an update every 6 weeks, PayTix every 4 months. The most recent releases landed on November 1, 2026 and October 29, 2026 respectively.

Scorecard5 real differences · 5 level
National Grid versus PayTix: the parameters behind the verdict, then further details
ParameterNational GridPayTix
PriceFreeFree
Rating4.8 (14K ratings) — better1.4 (336 ratings)
Positive reviews23.1% of reviews — better10.2% of reviews
Number of ratings14K — better336
Update frequencyEvery 6 weeks — betterEvery 4 months
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPad, iPod — betteriPhone, iPod
Requires iOS15.012.0 — better
Further details — not scored
Size60 MB2 MB
Age rating4+4+
DeveloperNational Grid plcModaxo Traffic Management USA Inc.

Customer experience

National Grid

All ratings13,178 ratings
Positive95.5%
Neutral1.2%
Negative3.4%
Written reviews295 reviews
Positive23.1%
Neutral2.4%
Negative74.6%

PayTix

All ratings229 ratings
Positive12.2%
Neutral3.5%
Negative84.3%
Written reviews108 reviews
Positive10.2%
Neutral1.9%
Negative88.0%

User reviews

National Grid

From 14K App Store ratings

What we love

  • 👍 Easy to use
  • 🚀 Smooth payments
  • 🔒 Secure login process

Room to improve

  • 🐛 Frequent login issues
  • 🔍 Lack of account details
  • 💰 Confusing payment process with extra fees

PayTix

From 336 App Store ratings

What we love

  • 🚀 Quick and fast payment processing
  • 👍 Simple and straightforward user interface
  • 📧 Email confirmation receipt provided
  • ⏱️ Faster than website payment option
  • ✅ Successfully processes payments when working

Room to improve

  • 🐛 Displays error messages despite successful charges
  • 🔒 Appears insecure and sketchy for credit card input
  • 📱 Outdated UI design from 2010-2013 era
  • 💳 Charges unexpected convenience fees (2-8%)
  • ❌ Fails to recognize valid payment cards

Bugs and requests

National Grid

Reported bugs

3 issues
  • Unexpected account data errors
  • App crashes and freezes
  • Payment processing failures

Requested features

3 requests
  • Ability to view billing history and usage details
  • Seamless integration with existing online accounts
  • Biometric login options

PayTix

Reported bugs

14 issues
  • Payment shows error but card is charged anyway
  • Multiple charges for single transaction attempts
  • Barcode scanning produces incorrect ticket numbers
  • QR code scanning fails to populate information
  • Ticket lookup by violation number fails intermittently
Show 9 more
  • Valid payment cards rejected by app
  • City never receives payment despite app confirmation
  • Ticket not found in system despite being valid
  • No email confirmation sent after payment
  • Payment history doesn't update after successful payment
  • Buttons appear in middle of screen instead of proper placement
  • App freezes or hangs during payment processing
  • Cannot go back to edit information without clearing fields
  • Inconsistent behavior across different devices

Requested features

12 requests
  • Modern UI redesign for current devices
  • Lookup and pay multiple tickets simultaneously
  • Save personal information for future transactions
  • Ability to view and verify card information before submission
  • Apple Pay and digital wallet integration
Show 7 more
  • Remove or eliminate convenience fees
  • Payment history and confirmation records in app
  • Lookup tickets by license plate
  • Automatic barcode/QR code scanning without manual steps
  • Ability to contest tickets through app
  • Clear security and privacy statements
  • Accessible customer service phone number

In-app purchases

None

National Grid

No in-app purchases

None

PayTix

No in-app purchases

Questions

Is National Grid free?
National Grid is free to download, with no in-app purchases.
Is PayTix free?
PayTix is free to download, with no in-app purchases.
Which has better reviews, National Grid or PayTix?
National Grid is rated higher. National Grid averages 4.8 out of 5 from 14K ratings, while PayTix averages 1.4 from 336 ratings.
Do National Grid or PayTix have ads?
Neither National Grid nor PayTix shows ads.
Which is updated more often, National Grid or PayTix?
National Grid ships an update every 6 weeks, and PayTix every 4 months. Most recently, National Grid was updated on November 1, 2026 and PayTix on October 29, 2026.

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