Luum vs MySPWater
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Luum
Easily manage your commuter benefits and log daily trips. Track your commute history and view personal statistics. Access key features from your company's commuter hub on the go.
- Commuter benefits access
- Commute calendar
- Log daily trips
- View past activity
- Personal commute statistics
- Company commuter hub features
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Get quick and easy access to your commuter benefits with Luum. No matter how you get to work, use the commute calendar to log your daily trips. See past activity and personal commute statistics from within the app. Get easy access to many of the features you know and love from your company’s commute hub. Also, we’re going to be constantly adding more features to improve your commuting experience – stay tuned! Please note: the Luum app is only functional for employees whose companies use Luum to manage commuter benefits. To learn more about Luum and get your company signed up, check out our website!
MySPWater
Manage your water account with enhanced control features. Make payments easily, track usage, and handle multiple properties from a single login. This portal offers direct support and guest access for tenants.
- Hassle-free payments with credit/debit cards
- Autopay setup
- Guest access for tenants
- Water usage insights
- Manage multiple properties with one login
- Direct customer support
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Your Account. Your Way. Upgrade Your Customer Portal. Your enhanced Sammamish Plateau Water portal delivers great control features: ● Hassle-free payments: You can now use your credit/debit cards for autopay! ● Guest Access: Allow tenants to access and pay bills ● Smart Tracking: Water usage insights at a glance ● Multi-Account Control: Manage all properties with one login ● Direct Support: Connect and resolve issues promptly ● Mobile App: Complete control on your mobile device
Screenshots
Verdict
The clearest difference is rating: Luum at 4.7 against MySPWater's 4.1. Luum also leads on ratings volume (1.5K vs 364) and iOS requirement (13.4 vs 16.0). MySPWater's advantage is review sentiment (26% vs 16%). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Luum holds the better App Store score, 4.7 against 4.1. Both are backed by a comparable volume of ratings — 1.5K and 364 respectively. Written reviews complicate that: 16% of Luum's written reviews are positive against 26% of MySPWater's, so the app with the better star average is not the one people write more warmly about.
Both ship on a similar rhythm, roughly every 2 months. The most recent releases landed on October 21, 2026 and October 22, 2026 respectively.
| Parameter | Luum | MySPWater |
|---|---|---|
| Price | Free | Free |
| Rating | 4.7 (1.5K ratings) — better | 4.1 (364 ratings) |
| Positive reviews | 16.0% of reviews | 26.3% of reviews — better |
| Number of ratings | 1.5K — better | 364 |
| Update frequency | Every 2 months | Every 2 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPod | iPhone, iPad |
| Requires iOS | 13.4 — better | 16.0 |
| Further details — not scored | ||
| Size | 45 MB | 61 MB |
| Age rating | 4+ | 4+ |
| Developer | HealthEquity | Smart Energy Systems LLC |
Customer experience
Luum
MySPWater
User reviews
Luum
From 1.5K App Store ratingsWhat we love
- 👍 Easy to navigate
- 🚀 Well-designed app
- 💡 Tracks commute stats
Room to improve
- 🐛 Frequent crashes
- 🐛 Buggy app
- 🐛 Login/reservation issues
- 🐛 Unreliable functionality
MySPWater
From 364 App Store ratingsWhat we love
- 👍 Autopay finally works
- 👍 App and website improved
- 👍 Lots of good info
- 👍 Signing up was easy
Room to improve
- 🐛 Authentication issues persist
- 🐛 App is clunky and illogical
- 🐛 Frequent logouts
- 🐛 Cannot view or download PDF bills
- 🐛 Cannot find or pay bills
Bugs and requests
Luum
Reported bugs
5 issues- App crashes when trying to view reservations
- Login issues due to 'network connection' errors
- Parking reservation button not working
- Lyft code generation not working
- Recent update removed parking reservation function
Requested features
4 requests- Add auto-commute option
- Improve parking reservation process
- Fix QR code issues
- Allow editing of reservations
MySPWater
Reported bugs
13 issues- Authentication code email not sent
- App logs out during usage
- Auto payment not working
- Cannot view PDF bill
- Cannot find bill
Show 8 moreShow fewer
- Cannot process credit card payment
- Bad Request error for payments
- Cannot set up autopay
- Login invalid credentials (works on browser)
- Cannot paste password during login
- IP address blocked for security
- Error validating account/meter numbers
- Charts truncated on large screens
Requested features
11 requests- Use FIDO passkeys or Authenticator app for 2FA
- Consult UX expert for app design
- Consult finance expert for analytics
- Improve chart usability and scrolling
- Allow pasting passwords during sign-up
Show 6 moreShow fewer
- Improve registration process
- Fix PDF bill viewing/downloading
- Fix bill finding and payment
- Fix payment processing errors
- Fix Apple Pay integration
- Fix credit card payment issues
In-app purchases
Luum
No in-app purchases
MySPWater
No in-app purchases
