Shellpoint vs Townsgate Servicing
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Shellpoint
Manage your mortgage conveniently online. View account details, make payments, and access important documents directly from your mobile device. Stay on top of your loan with easy-to-use tools.
- View loan account details
- Make one-time payments
- Schedule recurring payments
- Access statements and documents
- View recent account activity
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Shellpoint: Easily manage your mortgage online with the Shellpoint app. All in the palm of your hand you can view account details, select payment options, access important documents, and more! Download the Shellpoint app to: - View a snapshot of your current loan, including account details, recent activity, and payment info. - Make a one-time payment, view pending payments, or schedule recurring payments. - Access statements and documents. Who is Shellpoint Mortgage Servicing? Shellpoint Mortgage Servicing manages (or “services”) mortgage loans after mortgage lenders originate them. On behalf of lenders and investor clients, Shellpoint Mortgage Servicing accepts and processes mortgage payments from more than 1.7 million homeowners nationwide. In recent years the company has grown to become America’s 5th-largest non-bank mortgage servicer, with over 2,500 employees based out of offices in Florida, South Carolina, Texas, and Arizona.
Townsgate Servicing
Easily manage your home loan with 24/7 access to your account. Track payments, set up automatic payments, download statements, and manage escrow details. Get payment reminders and process refunds efficiently.
- Check loan balance
- Track payments and activity
- Set up automatic payments
- Make one-time payments
- Download statements
- Manage escrow, tax, and insurance
- Get payment reminders
- Process refunds
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Make it simple to manage your home loan, with everything you need at your fingertips. Enjoy complete convenience with 24/7 access to your account(s) and the ability to: - Check your current loan balance - Keep track of loan payments and activity at a glance - Set up automatic, recurring monthly payments or make a one-time payment - Download and view statements and documents, making it easy to go paperless - Get payment reminders - Manage escrow, tax and insurance - Get available refunds with eDisbursements - Make principal reduction and escrow shortage payments *App available in Spanish./App disponible en Español. PennyMac Loan Services, LLC, dba Townsgate Servicing: Publication Rules PennyMac Loan Services, LLC, dba Townsgate Servicing does not pay or otherwise provide compensation for reviews/comments. All reviews/comments are subject to the disclaimer provided prior to posting and become the property of PennyMac Loan Services, LLC, dba Townsgate Servicing once submitted. We reserve the right to validate, remove or republish your reviews/comments at any time. Equal Housing Opportunity, Townsgate Servicing, 3043 Townsgate Rd, Suite 200, Westlake Village, CA 91361, 818-224-7442. NMLS ID # 35953. For licensing information, go to: www.nmlsconsumeraccess.org. Arizona Mortgage Banker License # 0911088. Licensed by the Department of Financial Protection and Innovation under the California Residential Mortgage Lending Act. Colorado office: 5500 South Quebec Street, Suite 260 Greenwood Village, CO 80111, (877) 215-2552. Massachusetts Mortgage Lender License # MC35953. Minnesota: This is not an offer to enter into an agreement and an offer may only be made pursuant to Minn. Stat. §47.206 (3) & (4). Licensed by the N.J. Department of Banking and Insurance. North Carolina Permit No. 119504607, 119505929, 119506567, 119506570, 119507419. Rhode Island Licensed Lender # 20092600LL, Loan Broker, and Third-Party Loan Servicer. Texas office: 2201 W. Plano Parkway, Suites 150 and 300, Plano, TX 75075. For more information, review state licenses and important notices. The information included in this communication is considered confidential and proprietary, and any unauthorized reproduction is prohibited. © 2025 Pennymac, Townsgate and all related marks are service marks of Private National Mortgage Acceptance Company, LLC and/or its subsidiaries or affiliates. Third-party content is the property of its respective owners. All rights reserved. (04-2025) No mortgage solicitation activity or loan applications for properties located in the State of New York can be facilitated through this App. Townsgate Servicing does not operate in New York, Massachusetts or Alaska.
Screenshots
Verdict
The clearest difference is ratings volume: Shellpoint at 17K against Townsgate Servicing's 34. Shellpoint also leads on device support (3 vs 1). Townsgate Servicing's advantage is update cadence (fortnightly vs every 5 weeks). On price, rating, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
On the App Store both sit at effectively the same score — 4.9 for Shellpoint against 4.8 for Townsgate Servicing. That said, the two scores are not equally well evidenced: Shellpoint has 17K ratings behind it against 34, so its average is the more settled of the two.
Shellpoint ships an update every 5 weeks, Townsgate Servicing fortnightly. The most recent releases landed on October 21, 2026 and October 13, 2026 respectively.
| Parameter | Shellpoint | Townsgate Servicing |
|---|---|---|
| Price | Free | Free |
| Rating | 4.9 (17K ratings) — better | 4.8 (34 ratings) |
| Positive reviews | 54.5% of reviews | — |
| Number of ratings | 17K — better | 34 |
| Update frequency | Every 5 weeks | Fortnightly — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod — better | iPhone |
| Requires iOS | 15.0 — better | 16.6 |
| Further details — not scored | ||
| Size | 73 MB | 66 MB |
| Age rating | 4+ | 4+ |
| Developer | Newrez LLC | PennyMac Loan Services, LLC |
Customer experience
Shellpoint
Townsgate Servicing
Bugs and requests
Shellpoint
Reported bugs
3 issues- Unable to access loan information
- Keyboard not working in app
- Login issues, unable to log in
Requested features
4 requests- Ability to set up and save multiple accounts
- Push notifications for due dates
- Clearer payment history breakdown
- Partial payment option
Townsgate Servicing
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Shellpoint
No in-app purchases
Townsgate Servicing
No in-app purchases
Questions
Is Shellpoint free?
Is Townsgate Servicing free?
Which has better reviews, Shellpoint or Townsgate Servicing?
Do Shellpoint or Townsgate Servicing have ads?
Which is updated more often, Shellpoint or Townsgate Servicing?
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