Comparison

MyBILH vs knownwell

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

MyBILH

Manage your health and medical care with a comprehensive suite of digital tools. Access your patient portal to message your doctor, review test results, manage appointments, and refill prescriptions. Find hospital information, locate urgent care, pay bills, and search for doctors.

Highlights
  • Patient portal for health records
  • Message doctor and care team
  • Review test results
  • Manage appointments
  • Request prescription refills
  • Find urgent care locations
  • Pay medical bills
Features
Read full description

MyBILH gives you easy access to a range of digital tools and services to help you manage your health and your medical care from your mobile device or tablet. App Features: MyBILH Chart: Our new patient portal will bring together health records from all Beth Israel Lahey Health providers and locations, so you can more easily manage every aspect of your care. -Message with your doctor’s office and care team -Review test results -View notes and visit summaries -Access your health information -Manage your appointments -Request prescription refills Hospital Information: Find important information about our hospital locations, including parking and directions. Find Urgent Care: Locate an urgent care facility near you and reserve a spot. Pay a Bill: Pay a bill as a guest, without logging in, or get an estimate for care. Find a Doctor: Search our provider directories to find a primary care or specialist physician or advanced practice provider. Upload health and fitness data, including data from the “Apple health app,” when enrolled in self-tracking programs.

About

knownwell

Manage your healthcare seamlessly with this app designed for patients. Access your health records, schedule and join virtual visits, message your care team, and request prescription refills all in one secure place.

Highlights
  • Visit management
  • Virtual visit joining
  • Secure messaging
  • Health record access
  • Prescription refill requests
Read full description

Take control of your health with the knownwell app, designed exclusively for knownwell patients. The knownwell app provides a seamless, secure connection to your healthcare, right at your fingertips. From managing visits to accessing your health records, we make staying on top of your care effortless and convenient. Key Features: • Effortless Visit Management: See and act on your upcoming, past, and recommended visits, including seamlessly joining virtual visits with a knownwell clinician. • Secure Messaging: Communicate with your care team securely and get the answers you need. • Health Records, Simplified: View and share your lab results, visit summaries, and other medical documents. • Prescription Refills: Request renewals for your medications quickly and easily. At knownwell, we believe in comprehensive, empathetic healthcare—at any size. Download the app today and experience healthcare designed around you.

Screenshots

MyBILH4 screens
knownwell4 screens

Verdict

The call

MyBILH and knownwell both sit at 4.3 stars, but that hides the real split: 51% of MyBILH's written reviews are positive against 20% of knownwell's. MyBILH also leads on monetization model (free vs free with in-app purchases) and ratings volume (1.1K vs 32). knownwell's advantage is update cadence (every 2 weeks vs every 3 months) and iOS requirement (15.0 vs 18.0). On price, rating, ads and in-app purchases there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

MyBILH holds the better App Store score, 4.3 against 4.1. That said, the two scores are not equally well evidenced: MyBILH has 1.1K ratings behind it against 32, so its average is the more settled of the two. Written reviews point the same way: 51% of MyBILH's written reviews are positive against 20% of knownwell's.

UpkeepUpdate frequency

MyBILH ships an update every 3 months, knownwell every 2 weeks. The most recent releases landed on October 30, 2026 and October 27, 2026 respectively.

Scorecard5 real differences · 5 level
MyBILH versus knownwell: the parameters behind the verdict, then further details
ParameterMyBILHknownwell
PriceFreeFree
Rating4.3 (1.1K ratings) — better4.1 (32 ratings)
Positive reviews51.1% of reviews — better20.0% of reviews
Number of ratings1.1K — better32
Update frequencyEvery 3 monthsEvery 2 weeks — better
AdsNoNo
In-app purchasesNoNo
MonetizationFree — betterFree with in-app purchases
DevicesiPhone, iPad, Apple WatchiPhone, iPad, iPod
Requires iOS18.015.0 — better
Further details — not scored
Size183 MB61 MB
Age rating17+17+
DeveloperBIDMCKnownwell

Customer experience

MyBILH

All ratings1,004 ratings
Positive80.7%
Neutral3.5%
Negative15.8%
Written reviews133 reviews
Positive51.1%
Neutral8.3%
Negative40.6%

knownwell

All ratings32 ratings
Positive78.1%
Neutral0.0%
Negative21.9%
Written reviews5 reviews
Positive20.0%
Neutral0.0%
Negative80.0%

Bugs and requests

MyBILH

Reported bugs

4 issues
  • Inability to reach out to doctors directly
  • Messages not being received or delayed
  • Appointments being deleted from the system
  • Difficulty signing up and navigating the app

Requested features

3 requests
  • Ability to change login credentials
  • Better integration with previous medical record systems
  • More detailed visit/appointment descriptions

knownwell

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

MyBILH

No in-app purchases

None

knownwell

No in-app purchases

Questions

Is MyBILH free?
MyBILH is free to download, with no in-app purchases.
Is knownwell free?
knownwell is free to download, with no in-app purchases.
Which has better reviews, MyBILH or knownwell?
MyBILH is rated higher. MyBILH averages 4.3 out of 5 from 1.1K ratings, while knownwell averages 4.1 from 32 ratings.
Do MyBILH or knownwell have ads?
Neither MyBILH nor knownwell shows ads.
Which is updated more often, MyBILH or knownwell?
MyBILH ships an update every 3 months, and knownwell every 2 weeks. Most recently, MyBILH was updated on October 30, 2026 and knownwell on October 27, 2026.

Other comparisons