Harvard Pilgrim vs knownwell
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Harvard Pilgrim
Manage your health plan details, view benefits, and access your digital ID card. Track claims, find providers, and access your health records. Communicate with your health plan through a secure message center.
- Benefits & Eligibility
- Digital ID Card
- Claims History
- Find a Provider
- Health Record Access
- Secure Messaging
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The Harvard Pilgrim Mobile App gives you access to your personalized account with: o Benefits & Eligibility: View your benefits, access your digital ID card, find or change your PCP, and view your deductible and out-of-pocket info o Claims: View the last 18 months of your claim’s history o Find a Provider: Locate a nearby provider, urgent care center, hospital or pharmacy o Your Health Record: Be in the know and view your past medical visits and procedures, immunizations, and medications o Message Center: Access your mailbox to receive and send messages to Harvard Pilgrim o And much more! The Harvard Pilgrim Mobile app helps you stay informed about your health plan and contact us if you have any questions.
knownwell
Manage your healthcare seamlessly with this app designed for patients. Access your health records, schedule and join virtual visits, message your care team, and request prescription refills all in one secure place.
- Visit management
- Virtual visit joining
- Secure messaging
- Health record access
- Prescription refill requests
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Take control of your health with the knownwell app, designed exclusively for knownwell patients. The knownwell app provides a seamless, secure connection to your healthcare, right at your fingertips. From managing visits to accessing your health records, we make staying on top of your care effortless and convenient. Key Features: • Effortless Visit Management: See and act on your upcoming, past, and recommended visits, including seamlessly joining virtual visits with a knownwell clinician. • Secure Messaging: Communicate with your care team securely and get the answers you need. • Health Records, Simplified: View and share your lab results, visit summaries, and other medical documents. • Prescription Refills: Request renewals for your medications quickly and easily. At knownwell, we believe in comprehensive, empathetic healthcare—at any size. Download the app today and experience healthcare designed around you.
Screenshots
Verdict
The clearest difference is rating: knownwell at 4.1 against Harvard Pilgrim's 1.5. knownwell also leads on review sentiment (20% vs 4%). Harvard Pilgrim's advantage is monetization model (free vs free with in-app purchases) and ratings volume (163 vs 32). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
knownwell holds the better App Store score, 4.1 against 1.5. That said, the two scores are not equally well evidenced: Harvard Pilgrim has 163 ratings behind it against 32, so its average is the more settled of the two. Written reviews point the same way: 4% of Harvard Pilgrim's written reviews are positive against 20% of knownwell's.
Harvard Pilgrim ships an update fortnightly, knownwell every 2 weeks. The most recent releases landed on October 29, 2026 and October 27, 2026 respectively.
| Parameter | Harvard Pilgrim | knownwell |
|---|---|---|
| Price | Free | Free |
| Rating | 1.5 (163 ratings) | 4.1 (32 ratings) — better |
| Positive reviews | 4.2% of reviews | 20.0% of reviews — better |
| Number of ratings | 163 — better | 32 |
| Update frequency | Fortnightly | Every 2 weeks — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free — better | Free with in-app purchases |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 15.1 | 15.0 — better |
| Further details — not scored | ||
| Size | 45 MB | 61 MB |
| Age rating | 4+ | 17+ |
| Developer | HealthTrio LLC | Knownwell |
Customer experience
Harvard Pilgrim
knownwell
Bugs and requests
Harvard Pilgrim
Reported bugs
19 issues- Login authentication loop - Face ID accepts but returns to login screen
- Password creation validation failures with contradictory requirements
- Constant password change prompts despite recent password updates
- App stuck at loading/authenticating screens
- Device offline error messages on active connections
Show 14 moreShow fewer
- App crashes on launch or during navigation
- Provider search returns zero results or inconsistent results vs website
- PDF formularies fail to open or display as gibberish
- Deductible tracker button non-functional
- Claims not displaying in app despite appearing on website
- Digital insurance card fails to add to Apple Wallet
- Map function displays blank pages
- Advanced search temporarily unavailable message
- App incompatibility with iOS versions (iOS 11, iOS 14, iOS 26)
- Support link returns 404 errors
- Secure message to customer service returns error screens
- App doesn't maintain login state after closing
- Primary care provider search shows 'not found' errors
- Error 500 when clicking provider names
Requested features
13 requests- Bill payment functionality within app
- Working deductible tracker with remaining balance display
- Ability to file claims directly from app
- Download statement of benefits
- Detailed coverage and cost information
Show 8 moreShow fewer
- Contact us/customer support page in app
- Improved provider search with accurate results matching website
- Working map function for provider locations
- In-app feedback/bug reporting system
- Better benefits and coverage details display
- Persistent login sessions after closing app
- Dark mode option
- More comprehensive claim viewing and tracking
knownwell
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Harvard Pilgrim
No in-app purchases
knownwell
No in-app purchases
