Tesla Robotaxi vs Hackney
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Tesla Robotaxi
Experience a driverless ride with this autonomous vehicle service. Book a ride, customize your journey, and enjoy a safe and convenient trip. Service is currently available in limited areas.
- Driverless ride experience
- Customizable climate and music
- Real-time ride monitoring
- In-app ride booking
- Service area maps
- Accessibility features
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Our Robotaxi vehicle lineup now includes Cybercab, our first purpose-built autonomous vehicle. Designed for safety, accessibility and comfort, Cybercab is bringing autonomy to everyone and every ride. Schedule your next ride today to experience the future of autonomy for yourself—only available in the Robotaxi app. Robotaxi combines our automated driving technology and vehicle hardware to create a safe and convenient driverless experience. Getting Started To get started, download the Robotaxi app and use your Tesla Account credentials to sign in. If you do not yet have a Tesla Account, you'll need to create a Tesla Account before you can sign into the Robotaxi app. Before Your Ride Ensure you are within the service area shown in the Robotaxi app and enter your destination. When confirming your ride, enter the number of riders joining you on your trip to ensure you are assigned the right vehicle. The app then shows the estimated ride fare and the estimated arrival time for your vehicle at your pickup location. Our Robotaxi fleet now includes both Model Y and Cybercab vehicles. Once your Robotaxi vehicle has arrived, confirm the license plate number with the one provided in the Robotaxi app. After confirming your vehicle, open the door, fasten your seatbelt and tap 'Start Ride' in the Robotaxi app or on the vehicle's touchscreen to begin your trip. During Your Ride Customize your ride by selecting your climate settings, seat positioning, music preferences and more. Critical ride information will be available on the Robotaxi app and the vehicle's touchscreen, including monitoring your ride progress, changing your drop off location, and requesting support. You can always request the ride to pull over or stop, if needed. After Your Ride Once you arrive at your destination, gather your belongings, exit your vehicle, close all the doors, and provide feedback on your experience in the Robotaxi app. Service Areas Download the Robotaxi app to see a map of where service is available based on your location. Don't see your location? Sign up at www.tesla.com/updates to be notified when the Robotaxi service is available in your area. Pricing We charge an affordable rate plus applicable taxes and fees for each ride within the available service area. Pricing is subject to change. Accessibility We are building an autonomous future that is accessible to all people. Our Robotaxi vehicles are designed to support various accessibility needs including space for service animals, screen reader capability and room to store some wheelchairs and other assistive devices. The Robotaxi app is currently available in over 25 languages, with more being added. In addition, your settings and preferences can be controlled entirely through the Robotaxi app and many vehicle controls can be controlled using voice commands, such as changing the cabin temperature or changing your destination. Cybercab features a 21" touchscreen, plenty of leg room and additional trunk space to store foldable wheelchairs and other assistive devices, braille on the door handles and Pull Over button plus easy entry and exit with expansive butterfly doors. The seat height matches that of most wheelchairs and the bench-style seats make it easy to slide in and out. While we do not offer wheelchair accessible vehicles (WAVs) at this time, riders needing a WAV will be referred to local third-party WAV providers in our app. Our team is constantly working with accessibility organizations and individuals who provide instrumental feedback in improving our products and service.
Hackney
This app consolidates multiple ride-sharing services into a single interface. It allows users to compare prices and wait times across various providers, book rides with a single tap, and view personalized pricing and promotions. It also offers features like saved places and a unified ride history.
- Compare prices and wait times
- Book rides with one tap
- View personalized pricing and promotions
- Save and sync favorite locations
- Unified ride history
- Real-time surge pricing indicators
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One app. Every ride. The best price. Hackney brings together Uber, Lyft, Waymo, Robotaxi, Empower, and Curb in one place. Compare prices and wait times across all your ride options, then book with one tap. See everything at once > Instantly view every available ride. See which provider has the lowest price or the shortest wait. No more app-switching. Book in seconds > Tap any ride to open the provider's app with your route and ride type already selected. Just hit confirm to book the ride. Your prices and promotions > Connect your rideshare accounts to see exact prices, including personalized promotions or discounts. Your places, always ready > Save Home, Work, and your favorite spots. Your saved places sync automatically from your rideshare accounts. Tap a saved place from the home screen to instantly view prices. Ride history > All your rides show up in one unified history. Tap any past ride to view details in the provider's app. What you'll see for each ride - Real-time prices - Wait times - Surge pricing indicators Terms of service: https://hackney.app/terms Privacy policy: https://hackney.app/privacy
Screenshots
Verdict
The clearest difference is in-app purchases: Tesla Robotaxi at none against Hackney's 2. Tesla Robotaxi also leads on ratings volume (11K vs 136) and chart position (#24 vs unranked). Hackney's advantage is update cadence (every 5 days vs fortnightly). On price, rating, review sentiment and ads there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Hackney sells 2 in-app purchases, starting at $2.99 per month. Tesla Robotaxi asks for nothing beyond the download.
Tesla Robotaxi holds the better App Store score, 4.9 against 4.7. That said, the two scores are not equally well evidenced: Tesla Robotaxi has 11K ratings behind it against 136, so its average is the more settled of the two. Written reviews point the same way: 85% of Tesla Robotaxi's written reviews are positive against 79% of Hackney's.
Tesla Robotaxi ships an update fortnightly, Hackney every 5 days. The most recent releases landed on October 29, 2026 and October 28, 2026 respectively.
| Parameter | Tesla Robotaxi | Hackney |
|---|---|---|
| Price | Free | Free |
| Rating | 4.9 (11K ratings) — better | 4.7 (136 ratings) |
| Positive reviews | 84.6% of reviews — better | 79.3% of reviews |
| Number of ratings | 11K — better | 136 |
| Update frequency | Fortnightly | Every 5 days — better |
| Ads | No | No |
| In-app purchases | No — better | Yes |
| Monetization | Free with in-app purchases | Free — better |
| Best chart rank | #24 — better | — |
| Devices | iPhone, iPad | iPhone, iPad |
| Requires iOS | 18.0 | 17.0 — better |
| Further details — not scored | ||
| Size | 229 MB | 122 MB |
| Age rating | 4+ | 4+ |
| Developer | Tesla, Inc. | Hackney Carriage, LLC |
Customer experience
Tesla Robotaxi
Hackney
Bugs and requests
Tesla Robotaxi
Reported bugs
1 issue- Occasional app crashes or freezes
Requested features
2 requests- Expand service to more cities
- Integrate with Tesla's ecosystem more deeply
Hackney
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Tesla Robotaxi
No in-app purchases
Hackney
- Hackney Pro7 Days trial$2.991 Month
- Hackney Pro7 Days trial$4.991 Month









