Comparison

CDK CRM vs Flai

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

CDK CRM

Features
Read full description

Welcome to the completely redesigned, all-new CDK CRM mobile app. Built from the ground up, this modern platform replaces the legacy "CDK Modern Retail CRM" mobile app to provide automotive dealership professionals with a faster, more intuitive, and highly responsive workflow. Empower your sales team to step away from the desktop and close deals right from the showroom floor or out on the lot. Whether you are managing incoming internet leads, tracking showroom ups, scanning customer driver's licenses, or detailing a trade-in, the new CDK CRM app delivers the power of your dealership’s desktop CRM into a secure, mobile-first experience. What’s New & Upgraded: • Performance Boost: Built on an entirely new architecture for faster page loads and real-time syncing with your Desktop CRM. • Streamlined UI: A modernized, clean user interface designed to reduce clicks and help you manage your pipeline with ease. • Advanced Scanning: Effortlessly capture customer data with an improved dual-sided driver’s license scanner and an integrated vehicle VIN scanner for trade-ins. • AI Summary: Instantly digest customer activity history, notes, and lead details, allowing your sales team to catch up on an opportunity in seconds before making a call or walking out to the showroom floor. Core Features: • "My Day" Dashboard: Track your daily appointments, recent messages, and scheduled follow-ups at a single glance. • In-Showroom Experience: Desking a deal has never been more mobile. Guide your customers from introduction to final numbers without ever leaving their side. Seamlessly capture their vehicle of interest, evaluate and scan trade-in details, securely upload required documents, capture credit applications, and present real-time quotes—all directly from the showroom floor or out on the lot. Important Note for Existing Users: This app replaces the legacy "CDK Modern Retail CRM" app. Please download this new version and log in using your active dealership single sign-on (SSO) credentials to experience the next generation of dealership retail management. Transform how you connect with car shoppers. Download the new CDK CRM mobile app today.

About

Flai

Manage all your dealership's customer communications, including calls, texts, and inquiries, from a single inbox. AI handles overflow and after-hours calls, booking appointments and responding in any language, ensuring no customer is missed.

Highlights
  • Unified inbox for calls, texts, and chats
  • 24/7 AI answering and appointment booking
  • Instant text and photo replies
  • One-tap customer callbacks
  • Real-time conversation notifications
  • Customer context and history view
Read full description

Flai puts your dealership's customer conversations in your pocket. Manage every call, text, and inquiry from one unified inbox—powered by AI that never sleeps. When customers call your dealership, Flai's AI answers instantly, books appointments, and speaks their language. The Flai mobile app keeps your team connected to every conversation, wherever you are. WHY DEALERSHIPS CHOOSE FLAI -> 70% of callers who hit voicemail call a competitor within 30 minutes. Flai ensures that never happens. KEY FEATURES -> Unified Inbox: All your customer conversations—calls, texts, emails, and web chats—in one place. Search, filter, and respond from anywhere. -> AI That Works 24/7: Flai answers overflow and after-hours calls instantly. Books service appointments. Speaks any language. Never takes a break. -> Reply Instantly: Send texts and photos directly from the app. Keep customers engaged with fast, professional responses. -> One-Tap Callbacks: Call customers back with a single tap. Flai connects you seamlessly without revealing personal numbers. -> Real-Time Notifications: Get instant alerts when conversations need attention. Never miss an urgent customer request. -> Customer Context at a Glance: See customer details, vehicles, and repair order history—all within the conversation. Deliver personalized service every time. Download Flai and transform your dealership's customer communication today.

Screenshots

CDK CRM4 screens
Flai4 screens

Verdict

The call

The clearest difference is update cadence: CDK CRM at every 3 days against Flai's weekly. Flai's advantage is iOS requirement (16.0 vs 18.6). On price, ads, in-app purchases and device support there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

UpkeepUpdate frequency

CDK CRM ships an update every 3 days, Flai weekly. The most recent releases landed on October 4, 2026 and October 12, 2026 respectively.

Scorecard2 real differences · 7 level
CDK CRM versus Flai: the parameters behind the verdict, then further details
ParameterCDK CRMFlai
PriceFreeFree
Rating—5.0 (1 ratings) — better
Number of ratings—1 — better
Update frequencyEvery 3 days — betterWeekly
AdsNoNo
In-app purchasesNoNo
Monetization—Free
DevicesiPhone, iPadiPhone, iPad
Requires iOS18.616.0 — better
Further details — not scored
Size217 MB65 MB
Age rating4+4+
DeveloperCDK Global, LLCFlai Technologies Inc.

In-app purchases

None

CDK CRM

No in-app purchases

None

Flai

No in-app purchases

Questions

Is CDK CRM free?
CDK CRM is free to download, with no in-app purchases.
Is Flai free?
Flai is free to download, with no in-app purchases.
Do CDK CRM or Flai have ads?
Neither CDK CRM nor Flai shows ads.
Which is updated more often, CDK CRM or Flai?
CDK CRM ships an update every 3 days, and Flai weekly. Most recently, CDK CRM was updated on October 4, 2026 and Flai on October 12, 2026.

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