Intercom Conversations vs ThriveDesk

The Intercom Conversations app lets teammates access all their Intercom conversations and customers from their iPhone or iPad. Intercom is the first to bring messaging products for sales, marketing & customer service to one platform, helping businesses avoid the stiff, spammy status quo and have real conversations that build real connections. Designed to feel like the messaging apps you use every day, Intercom lets you talk to consumers almost anywhere: inside your app, on your website, across social media and via email. With the Intercom Conversations mobile app you can: Manage your inbox from anywhere View and assign conversations, see where you’re mentioned, and collaborate with your team using internal notes Start or continue a conversation Send a new message or respond to a customer via in-app or email Insert saved replies to resolve common questions faster Search and see your leads and users Gain context by viewing a user or lead’s live profile to reduce frustrating back and forth

ThriveDesk’s help desk iOS app lets your customer support team to collaborate together in a Shared Inbox and give customer support straight out of your phones On The Go and close sales deals without having to switch to another platform. ThriveDesk is designed to make conversations with your customers smooth as butter. With features like instant save replies, answer to customer queries from previously saved replies with a tap. Prioritise the conversation with Tags, Assign conversations and drop an internal note for the team members. Customer support becomes Better, Faster & Efficient Letting your Customer support agents to have the birds eye view while you sit in the crown of your very own Helpdesk, controlling the permissions and parameters and collaborating together with your team in a shared inbox. - Organize conversations through Tags - Store answers to common questions with Saved Replies - Customer purchase details right inside inbox - Move conversation from one inbox to another - Add Private notes on conversation which is visible only internally. Mention each other and leave a note for faster collaboration. Key features: Shared Inbox - receive all your support and sales queries on the respective shared inbox, where all you agents can have access and view the queries. You can assign tasks to an agent for reply or you can reply yourself. Accessibility - View queries that are closed, pending or afresh and assign agents to reply queries, use tags, leave internal messages. Live Chat - receive messages sent by your lead from your website and reply to them on the fly, never miss any queries and be on time with your replies. ThriveDesk’s shared inbox comes with many other features, such as- - Canned Replies - Spam Filtering - Auto BCC - Default Status update - Snooze - Reply Undo - Powerful Search - Keyboard Shortcuts - Conversation, Company, Happiness & Performance report. - Contact History Who should use this customer support app? It is suitable for anyone with an eCommerce businesses requiring accessibility and communication at all times for the betterment of the business. The app was designed by an eCommerce business itself and with the intention to cater to its daily needs; and the ability to communicate with the customers in a fashioned and diligent manner will help improved customer experience with your business brand and boost your business and growth. Never leave a customer bouncing back or leaving them in your Helpdesk languishing! Customer support doesn't always needs to be given by a dreamy team of agents who doesn't sleep, eat and speaks all the languages in the world. It is designed to ensure flawless customer service through increasing sales by delivering great experiences because ThriveDesk never shows a Live chat window unless someone is available to help. - Remove clutter by automatically directing spam messages to a spam folder. - Automatically send a copy of all outgoing conversations to a specified email address. - Get real-time app notifications ThriveDesk is super easy to set up, Live chat widget can be designed and coloured with your brand, ticketing and many more. Making your business Thrive.ThriveDesk have deep integration with WP eCommerce plugins such as WooCommerce, Easy Digitals, Fluent CRM and many more; these features allows you view the purchase history, order details and customer history right on the go. You are always one step ahead of your customers.