Help Scout vs ThriveDesk

Help Scout's iOS app gives you powerful customer support software in your pocket so you can quickly assist customers from wherever you are. Keep your finger (literally) on the pulse of what's happening with your customers, collaborate remotely, and put the life back into work-life balance — all without compromising your customers’ experience. Build stronger customer relationships through fast, personalized email support — simply log in and get to work! With the Help Scout app, you’ll be able to: • Navigate to any Help Scout mailbox with a tap • Access all conversations and handle those assigned to you • Reply to customers quickly with saved replies - you’ll look like a genius without even trying • Apply tags to categorize conversations or trigger automations like magic • Add notes to conversations to keep everyone in the loop, even in the remote-est location • Change conversation status with a single swipe • Keep conversations moving by assigning them to a team member or teams (Plus Plan only) • Apply custom fields to keep reporting data pristine (Plus Plan only)

ThriveDesk’s help desk iOS app lets your customer support team to collaborate together in a Shared Inbox and give customer support straight out of your phones On The Go and close sales deals without having to switch to another platform. ThriveDesk is designed to make conversations with your customers smooth as butter. With features like instant save replies, answer to customer queries from previously saved replies with a tap. Prioritise the conversation with Tags, Assign conversations and drop an internal note for the team members. Customer support becomes Better, Faster & Efficient Letting your Customer support agents to have the birds eye view while you sit in the crown of your very own Helpdesk, controlling the permissions and parameters and collaborating together with your team in a shared inbox. - Organize conversations through Tags - Store answers to common questions with Saved Replies - Customer purchase details right inside inbox - Move conversation from one inbox to another - Add Private notes on conversation which is visible only internally. Mention each other and leave a note for faster collaboration. Key features: Shared Inbox - receive all your support and sales queries on the respective shared inbox, where all you agents can have access and view the queries. You can assign tasks to an agent for reply or you can reply yourself. Accessibility - View queries that are closed, pending or afresh and assign agents to reply queries, use tags, leave internal messages. Live Chat - receive messages sent by your lead from your website and reply to them on the fly, never miss any queries and be on time with your replies. ThriveDesk’s shared inbox comes with many other features, such as- - Canned Replies - Spam Filtering - Auto BCC - Default Status update - Snooze - Reply Undo - Powerful Search - Keyboard Shortcuts - Conversation, Company, Happiness & Performance report. - Contact History Who should use this customer support app? It is suitable for anyone with an eCommerce businesses requiring accessibility and communication at all times for the betterment of the business. The app was designed by an eCommerce business itself and with the intention to cater to its daily needs; and the ability to communicate with the customers in a fashioned and diligent manner will help improved customer experience with your business brand and boost your business and growth. Never leave a customer bouncing back or leaving them in your Helpdesk languishing! Customer support doesn't always needs to be given by a dreamy team of agents who doesn't sleep, eat and speaks all the languages in the world. It is designed to ensure flawless customer service through increasing sales by delivering great experiences because ThriveDesk never shows a Live chat window unless someone is available to help. - Remove clutter by automatically directing spam messages to a spam folder. - Automatically send a copy of all outgoing conversations to a specified email address. - Get real-time app notifications ThriveDesk is super easy to set up, Live chat widget can be designed and coloured with your brand, ticketing and many more. Making your business Thrive.ThriveDesk have deep integration with WP eCommerce plugins such as WooCommerce, Easy Digitals, Fluent CRM and many more; these features allows you view the purchase history, order details and customer history right on the go. You are always one step ahead of your customers.