Mi Acueductos vs SRP Power

This new app is available for your phone from the Puerto Rico Aqueduct and Sewer Authority (PRASA), who has considered your demands in this technologically advanced world. You'll be able to quickly, simply, and safely access your water and sewer services with this app. You'll be able to report problems, examine your account details, and make payments. No matter the time or place, with this App you will have the solution at your fingertips. My Account Account Details • Ongoing fees • Objected charges • Due date of your bill • Last payment date registered • Amount of last payment registration • Account Status • Balance • Service address • Postal address • Electronic invoice: You can view, download and print your invoice. • Pay your bill with your credit card, checking or savings • Payment history – - You will find a record of your previous and current transactions. • Status of orders: The system displays the status of all service orders requested in the accounts registered under your name. • Invoice claim: If you do not agree with the billed charges, you can claim your bill on or before the due date. • Payment claim: Did you make a payment, you verified your history and you see not credited to your account or reflected as "in transit"? Now you can make a claim online in a few minutes. • Invoice not received. If you have not received your bill by mail, you can use the app to select the account that is missing the bill, provide us some details so that we can investigate. • Issue report: If you detect a issue, via your mobile phone you can take a photo, enter basic information and report it. • Request a New service You can request water service activation for residential customers • Cancel service You can request to cancel water service for residential customers • Request a Payment plan If the debt exceeds $250, you can apply for a repayment plan, in which case your immediate payment will be 40% of the entire amount owed. • Reading counter

The SRP Power mobile app for residential customers is a friendlier and faster way to pay your bill and manage your account. Whether you’re at home or on the go, accessing your SRP account is as easy as reaching into your pocket. Key Features: Daily Cost and Usage: See a snapshot of your energy costs and usage by the hour, day or month. If you’re enrolled in a Time-of-Day plan, you can even see how much energy you’ve used during on-peak and off-peak hours to optimize your savings. Payments: View your balance and make payments quickly and securely from anywhere. Save payment information and even schedule future payments. If you’d like to make an in-person cash payment, you can access your digital cash payment card through the app. Report and View Outages: When your power goes out, report it quickly and get estimated restoration times. You can also use the interactive outage map to see areas out of power along with the cause and number of customers affected. Stay informed: Get push notifications that let you know about updates to your bill or payments, or power outages in your area. Use your SRP My Account login to access the SRP Power app. Not signed up for My Account? No worries. You can register using your SRP account. Note: Depending on your price plan, some features may not be available with this release.