Service Autopilot vs Homeworks CRM
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Service Autopilot
This field service management app helps businesses organize daily operations, manage schedules, clients, leads, and finances. It offers features like GPS tracking, time tracking, invoicing, and client communication tools to improve efficiency and profitability.
- Scheduling and Invoicing
- Client Management
- Lead and Estimate Generation
- GPS and Time Tracking
- Signature Capture
- Client Communication (Text/Email)
- Credit Card Processing
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Service Autopilot’s new and improved field service app will put you in control of your time, scheduling, expenses, employees, marketing, profits and sanity. Over 15,000 users rely on Service Autopilot as their cloud based full business system to run and organize the daily operations of their business. Service Autopilot will help you: 1) Grow your business 2) Organize your business 3) Maximize the profits of your business Mobile Features (partial list): • Scheduling & Invoicing – work your schedule, book one-time & waiting list jobs, invoice and receive payments. • Client Management – view past & upcoming jobs, installed equipment, to dos, calls, attachments, and more. • Leads & Estimates – create leads and quickly generate estimates for prospects or clients. • GPS Tracking – know where you team is and for how long. • Time Tracking – maximize productivity, automate timesheets, minimize drive and non-billable time. • Signature Capture – capture signatures for work orders and invoices that require approval. • Text Message and Email – send appointment reminders and job updates to your clients. • Credit Card Processing – get paid at the job site and accelerate cash flow. • Image Capture – take and send job site before and after pictures. Additional System Features Include: CRM Full two-way QuickBooks sync Advanced Scheduling Routing & Mapping Job Costing & Reporting To Do and Call Management Estimating Integrated Websites Invoicing & Billing Credit Card Processing Time Tracking & Time Cards See our website for a full list Continued use of GPS running in the background can dramatically decrease battery life.
Homeworks CRM
Transform your phone into a business command center. Gain insights into key metrics and receive AI-powered suggestions to improve performance. Make data-driven decisions with personalized business coaching.
- Business metric tracking
- Data-driven decision support
- AI-powered suggestions
- Performance improvement insights
- Business coaching via AI
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Your phone becomes the cockpit of your business! Get all the ratios and numbers you need to make data-driven decisions in your business. Not only does the cockpit allow you to see all your efficiency and business metrics, it gives you suggestions based on trends in the data and industry averages. Homeworks (previously Copilot CRM) gives you meaningful suggestions (curated by our CEO Mike Andes) about how to improve your business. We use the data inside your account to tell you how to improve your close ratio, labor efficiency, customer acquisition cost, drive time, route density, price increases, and many other key performance indicators in your business. Consider it your business coach via artificial intelligence!
Screenshots
Verdict
The clearest difference is rating: Homeworks CRM at 4.2 against Service Autopilot's 2.3. Homeworks CRM also leads on review sentiment (58% vs 23%) and monetization model (free vs freemium). On price, ratings volume, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Homeworks CRM holds the better App Store score, 4.2 against 2.3. Both are backed by a comparable volume of ratings — 90 and 54 respectively. Written reviews point the same way: 23% of Service Autopilot's written reviews are positive against 58% of Homeworks CRM's.
Service Autopilot ships an update every 2 months, Homeworks CRM every 4 weeks. The most recent releases landed on November 6, 2026 and November 3, 2026 respectively.
| Parameter | Service Autopilot | Homeworks CRM |
|---|---|---|
| Price | Free | Free |
| Rating | 2.3 (90 ratings) | 4.2 (54 ratings) — better |
| Positive reviews | 22.6% of reviews | 57.9% of reviews — better |
| Number of ratings | 90 — better | 54 |
| Update frequency | Every 2 months | Every 4 weeks — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Freemium | Free — better |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 15.0 | 15.0 |
| Further details — not scored | ||
| Size | 51 MB | 6 MB |
| Age rating | 12+ | 4+ |
| Developer | Service Autopilot | Copilot Software LLC |
Customer experience
Service Autopilot
Homeworks CRM
Bugs and requests
Service Autopilot
Reported bugs
30 issues- App crashes constantly
- App doesn't load or boots users out
- Requires manual login and tutorial after updates
- App goes into "white screen of death"
- App pops up numerous error messages
Show 25 moreShow fewer
- App gets slower with extended use
- Jobs don't show as complete
- App freezes non-stop
- App is underdeveloped and outdated
- App glitches out when switching apps
- App doesn't sign users out of jobs properly
- App mixes completed jobs
- App takes a long time to open and load schedules
- Notes and pictures don't show up
- App crashes when trying to take before/after pictures
- App doesn't sync pictures to the computer
- App takes you to the wrong address
- Pictures don't show in job history forms
- App bugs out and logs users out
- App doesn't properly send forms to office staff
- App is glitchy and buggy
- App gets multiple error codes
- App doesn't fit new iPhone screens
- Screen calibration is off with IOS 12
- App has stopped working with IOS 12 on iPhone X
- Difficult to scroll up and down
- Estimates can freeze
- App rarely works, times out on login
- App requires data connection to function
- No way to get navigation instructions without a dispatched job
Requested features
25 requests- Improve app optimization
- Address "white screen of death"
- Fix inconsistent job upload/sync
- Update UI and features
- Improve navigation
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- Provide better customer support
- Offer more flexible contract terms
- Fix map function address issues
- Ensure notes/pictures display correctly
- Update app to fit new iPhone screens
- Remove foreign country security lockouts
- Allow choice of payment processors
- Improve employee time tracking
- Add automated task settings
- Mirror desktop management functions on mobile
- Alphabetical list of leads
- Convert leads to customers via app
- Access more customer account info (billing, invoicing)
- Add new customer from app
- View time logs from previous weeks
- Graphical calendar interface
- Invoice option to hide product details
- Support for T&M work reporting
- Minimize UI elements
- Support multi-select of files/pictures
Homeworks CRM
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Service Autopilot
No in-app purchases
Homeworks CRM
No in-app purchases
Questions
Is Service Autopilot free?
Is Homeworks CRM free?
Which has better reviews, Service Autopilot or Homeworks CRM?
Do Service Autopilot or Homeworks CRM have ads?
Which is updated more often, Service Autopilot or Homeworks CRM?
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