Comparison

Service Autopilot vs The Customer Factor

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Service Autopilot

This field service management app helps businesses organize daily operations, manage schedules, clients, leads, and finances. It offers features like GPS tracking, time tracking, invoicing, and client communication tools to improve efficiency and profitability.

Highlights
  • Scheduling and Invoicing
  • Client Management
  • Lead and Estimate Generation
  • GPS and Time Tracking
  • Signature Capture
  • Client Communication (Text/Email)
  • Credit Card Processing
Features
Read full description

Service Autopilot’s new and improved field service app will put you in control of your time, scheduling, expenses, employees, marketing, profits and sanity. Over 15,000 users rely on Service Autopilot as their cloud based full business system to run and organize the daily operations of their business. Service Autopilot will help you: 1) Grow your business 2) Organize your business 3) Maximize the profits of your business Mobile Features (partial list): • Scheduling & Invoicing – work your schedule, book one-time & waiting list jobs, invoice and receive payments. • Client Management – view past & upcoming jobs, installed equipment, to dos, calls, attachments, and more. • Leads & Estimates – create leads and quickly generate estimates for prospects or clients. • GPS Tracking – know where you team is and for how long. • Time Tracking – maximize productivity, automate timesheets, minimize drive and non-billable time. • Signature Capture – capture signatures for work orders and invoices that require approval. • Text Message and Email – send appointment reminders and job updates to your clients. • Credit Card Processing – get paid at the job site and accelerate cash flow. • Image Capture – take and send job site before and after pictures. Additional System Features Include: CRM Full two-way QuickBooks sync Advanced Scheduling Routing & Mapping Job Costing & Reporting To Do and Call Management Estimating Integrated Websites Invoicing & Billing Credit Card Processing Time Tracking & Time Cards See our website for a full list Continued use of GPS running in the background can dramatically decrease battery life.

About

The Customer Factor

Manage appointments, estimates, and invoices with ease. Navigate between jobs using integrated map services. Capture signatures, photos, and process payments directly within the app.

Highlights
  • Appointment scheduling and editing
  • Integrated map navigation
  • Estimate and invoice creation
  • Signature capture
  • Photo upload and capture
  • Credit card processing
  • Time tracking and clock in/out
Features
Read full description

This app is for users of The Customer Factor who are looking for an easy way to schedule, view, and edit appointments. Each appointment is connected to google maps and apple maps making navigation from appointment to appointment a breeze. You can also create/email/print estimates and invoices and mark invoices as paid. We're always adding new features to the app. Some recent feature releases include a signature feature where you can capture signatures, a photo feature giving you a way to easily take photos from within the app or upload photos from your phone, a completely searchable database, credit card processing, an "I'm on the way" text messaging feature, discount options, ability to email general emails (with or w/o attachments) to your prospects and customers and much more. Plus we have a time tracking feature and a clock in/clock out feature available!

Screenshots

Service Autopilot2 screens
The Customer Factor4 screens

Verdict

The call

The clearest difference is rating: The Customer Factor at 3.5 against Service Autopilot's 2.4. The Customer Factor also leads on review sentiment (48% vs 23%) and monetization model (free vs freemium). On price, ratings volume, ads and in-app purchases there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

The Customer Factor holds the better App Store score, 3.5 against 2.4. Both are backed by a comparable volume of ratings — 90 and 71 respectively. Written reviews point the same way: 23% of Service Autopilot's written reviews are positive against 48% of The Customer Factor's.

UpkeepUpdate frequency

Service Autopilot ships an update every 2 months, The Customer Factor every 3 weeks. The most recent releases landed on September 1, 2026 and September 19, 2026 respectively.

Scorecard4 real differences · 6 level
Service Autopilot versus The Customer Factor: the parameters behind the verdict, then further details
ParameterService AutopilotThe Customer Factor
PriceFreeFree
Rating2.4 (90 ratings)3.5 (71 ratings) — better
Positive reviews22.6% of reviews48.5% of reviews — better
Number of ratings90 — better71
Update frequencyEvery 2 monthsEvery 3 weeks — better
AdsNoNo
In-app purchasesNoNo
MonetizationFreemiumFree — better
DevicesiPhone, iPad, iPodiPhone, iPad, iPod
Requires iOS15.015.0
Further details — not scored
Size51 MB107 MB
Age rating12+4+
DeveloperService AutopilotThe Customer Factor LLC

Customer experience

Service Autopilot

All ratings90 ratings
Positive27.8%
Neutral5.6%
Negative66.7%
Written reviews53 reviews
Positive22.6%
Neutral11.3%
Negative66.0%

The Customer Factor

All ratings71 ratings
Positive60.6%
Neutral5.6%
Negative33.8%
Written reviews33 reviews
Positive48.5%
Neutral3.0%
Negative48.5%

In-app purchases

None

Service Autopilot

No in-app purchases

None

The Customer Factor

No in-app purchases

Questions

Is Service Autopilot free?
Service Autopilot is free to download, with no in-app purchases.
Is The Customer Factor free?
The Customer Factor is free to download, with no in-app purchases.
Which has better reviews, Service Autopilot or The Customer Factor?
The Customer Factor is rated higher. Service Autopilot averages 2.4 out of 5 from 90 ratings, while The Customer Factor averages 3.5 from 71 ratings.
Do Service Autopilot or The Customer Factor have ads?
Neither Service Autopilot nor The Customer Factor shows ads.
Which is updated more often, Service Autopilot or The Customer Factor?
Service Autopilot ships an update every 2 months, and The Customer Factor every 3 weeks. Most recently, Service Autopilot was updated on September 1, 2026 and The Customer Factor on September 19, 2026.

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