Comparison

Vitality UK vs Active Lambeth

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Vitality UK

Connect to your Vitality account to monitor your progress towards earning rewards. Link your activity tracker or Apple Health to earn points for items like coffee and cinema tickets. Discover partner benefits and manage your Vitality status.

Highlights
  • Track Vitality Programme progress
  • Overview of Vitality products
  • Earn points for Active Rewards
  • Link Apple Health and activity trackers
  • Track Vitality status
  • Browse partner benefits
Features
Read full description

Get connected to Vitality and track your progress towards Active Rewards on the go. Link your Apple Health and/or an activity tracker to the Vitality Member App to start earning points towards rewards, from a handcrafted drink with Caffè Nero to cinema tickets with ODEON or Vue, on us. The Vitality Member App allows you to: * Track Vitality Programme progress * Provide an overview of the products you have with Vitality * Track progress towards your Active Rewards including Caffè Nero and ODEON/Vue * Link multiple devices to track activity including Apple Health, Garmin, Polar, Withings and Fitbit * Track your Vitality status * Browse the other partner benefits available to you * Access to support areas for device linking * View articles from the latest magazine Collecting your activity data If you link Apple Health to the Vitality Member App, step data will be automatically sent to Vitality every 2 hours. Workouts and mindfulness activity data will be sent once the activity has been completed. Other connected devices (such as Garmin) will send activity data once the activity has been completed. Important Information You need to be a Vitality member to use this app. Log into the app using your Member Zone username and password. If you don’t have a Member Zone account yet, register on the app using your Vitality membership number.

About

Active Lambeth

Access a wide range of sporting facilities, fitness classes, and supportive services across the borough. Book and manage activities, view club information, and enjoy at-home workouts with world-class trainers. This app provides convenient access to local leisure options for all.

Highlights
  • Book and manage classes
  • View club information
  • Manage account and membership
  • Book swimming lessons
  • Access at-home workouts
  • Contactless entry via QR code
  • Integrates with Apple HealthKit
Features
Read full description

ACTIVE LAMBETH - LEISURE FOR ALL Lambeth Council is proud to provide members with the Active Lambeth App. We have a huge selection of sporting facilities, fitness activities and supportive services across the borough at affordable and flexible rates. We are unmatched by any other local provider for our range of facilities and offer excellent value for money. You’ll find everything you need to stay active, all from the palm of your hand • Book & Manage Classes • See Club Info (address, opening hours, pool opening times etc) • Manage Your Account & Membership • Book Swimming Lessons & Courses • See latest offers and updates • Plan Your Visit and More! CONTACTLESS ENTRY Gain quick and easy access to your Leisure Centre by scanning the QR code with your App. ACTIVE AT HOME We have partnered with content creators to provide Active Lambeth members with access to hundreds of video workouts led by world-class trainers to help you take your at home training to the next level. MORE THAN JUST A GYM… Active Lambeth gives you a fantastic selection of facilities and activities right on your doorstep from gyms and swimming pools to soft play, court and racket sports and even ice skating. We also support doctors’ referrals and provide a range of dedicated spaces for community groups and schools. For more information, visit https://active.lambeth.gov.uk This is Leisure for all. APPLE HEALTHKIT We also use HealthKit to allow users to share their activity and workout data with the app. This data is used to incentivise users to stay active.

Screenshots

Vitality UK4 screens
Active Lambeth4 screens

Verdict

The call

The clearest difference is rating: Active Lambeth at 4.8 against Vitality UK's 3.6. Active Lambeth also leads on review sentiment (16% vs 6%). Vitality UK's advantage is update cadence (every 4 weeks vs every 2 months) and ratings volume (49 vs 16). On price, ads, in-app purchases and monetization model there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Active Lambeth holds the better App Store score, 4.8 against 3.6. Both are backed by a comparable volume of ratings — 49 and 16 respectively. Written reviews point the same way: 6% of Vitality UK's written reviews are positive against 16% of Active Lambeth's.

UpkeepUpdate frequency

Vitality UK ships an update every 4 weeks, Active Lambeth every 2 months. The most recent releases landed on October 17, 2026 and October 18, 2026 respectively.

Scorecard4 real differences · 6 level
Vitality UK versus Active Lambeth: the parameters behind the verdict, then further details
ParameterVitality UKActive Lambeth
PriceFreeFree
Rating3.6 (49 ratings)4.8 (16 ratings) — better
Positive reviews5.8% of reviews15.9% of reviews — better
Number of ratings49 — better16
Update frequencyEvery 4 weeks — betterEvery 2 months
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, Apple WatchiPhone, iPod
Requires iOS16.415.0 — better
Further details — not scored
Size215 MB108 MB
Age rating12+17+
DeveloperVitality Corporate Services LimitedLondon Borough of Lambeth

Customer experience

Vitality UK

All ratings49 ratings
Positive63.3%
Neutral4.1%
Negative32.7%
Written reviews1,067 reviews
Positive5.8%
Neutral8.6%
Negative85.6%

Active Lambeth

All ratings16 ratings
Positive93.8%
Neutral6.3%
Negative0.0%
Written reviews63 reviews
Positive15.9%
Neutral3.2%
Negative81.0%

User reviews

Vitality UK

From 49 App Store ratings

What we love

  • 🚀 Motivating to stay active
  • 🤝 Great policy with incentives

Room to improve

  • 🐛 Inconsistent points tracking
  • 🕰️ Slow and unreliable app
  • 🔁 Constant login issues
  • 🤖 Poor customer support
  • 🎮 Childish 'find the dog' game

Active Lambeth

From 16 App Store ratings

What we love

  • 👍 Easy to use (rarely mentioned)
  • 👍 Convenient (rarely mentioned)

Room to improve

  • 🐛 App crashes frequently
  • 🐛 App gets stuck
  • 🐛 Service unreachable errors
  • 🐛 Login issues
  • 🐛 Cannot view bookings

Bugs and requests

Vitality UK

Reported bugs

3 issues
  • Missing workout and activity points
  • Inability to complete health profile
  • Frequent app crashes and freezes

Requested features

3 requests
  • Seamless integration with fitness apps
  • Offline dashboard for points
  • Automatic background syncing

Active Lambeth

Reported bugs

54 issues
  • Cannot access bookings in app or website
  • App keeps crushing or getting stuck
  • Error: Cannot view main menu (MAF error)
  • App won't let users sign in
  • App keeps logging users out
Show 49 more
  • Forcing users to pick nicknames, all taken
  • App cannot be opened after displaying logo (white screen with 'Service unreachable')
  • Unable to login with credentials after sign up
  • First-time login creates a customer account not recognized if membership bought on web
  • Always need to write email and password when logging in
  • App is very slow, prone to hanging
  • Most days require re-login
  • Insane search UX, difficult to find activities
  • Doesn't save email and password
  • Loses waitlist classes
  • Misleading class icons
  • Links spin and go nowhere
  • Reset password email never arrives
  • App asks to pay to book every class despite membership
  • Logged out constantly, poor interface
  • App doesn't work
  • App is almost impossible to use
  • Poor connection
  • Service Unreachable error when booking activity
  • Unable to access account, details incorrect
  • Cannot transfer details from Bettergym to Active Lambeth
  • No record of membership, asked for bank details
  • Server not found when using app from home
  • Very tedious and cumbersome for multiple gym users, difficulty changing locations
  • App doesn't remember preferred gyms
  • Extremely difficult to book a football pitch
  • App hasn't worked since switch from Better
  • Constantly receive 'service is accessible' message
  • Multiple accounts issue, impossible to correct
  • No detail on swimming classes etc.
  • Suddenly stopped recognizing membership after 2 weeks
  • Online booking system omits sessions
  • Keeps getting stuck, nothing intuitive
  • Cannot just pay for swim session
  • App doesn't work
  • Cannot access bookings
  • App returns 'service unreachable' page
  • Unable to book a class
  • Unable to accept payment
  • Cannot book a class on the app
  • Activation link directs to an internal error page
  • Loads of links don't work
  • Impossible to work out how to activate old Better account
  • Link from instruction email broken
  • Cannot work out how to log in, keeps inviting to buy membership
  • Going to account tells user they haven't logged in but no option to login
  • Won't let me book/sign up for anything
  • Poor signal at gym, queues at gate for barcodes
  • Visually an inaccessible mess

Requested features

11 requests
  • Lower age group for app download
  • Add pass to Apple Wallet
  • Option to remain logged in
  • Add Apple Pay as payment option
  • Improve search UX for finding activities
Show 6 more
  • Include No Strings badminton sessions in booking system
  • Feature older people on website
  • Allow users to simply pay for swim sessions without membership
  • Make barcode visible immediately upon opening app
  • Place booking option on the same page as barcode
  • Remove unused features like fitness tracker and work with us tab from main view

In-app purchases

None

Vitality UK

No in-app purchases

None

Active Lambeth

No in-app purchases

Questions

Is Vitality UK free?
Vitality UK is free to download, with no in-app purchases.
Is Active Lambeth free?
Active Lambeth is free to download, with no in-app purchases.
Which has better reviews, Vitality UK or Active Lambeth?
Active Lambeth is rated higher. Vitality UK averages 3.6 out of 5 from 49 ratings, while Active Lambeth averages 4.8 from 16 ratings.
Do Vitality UK or Active Lambeth have ads?
Neither Vitality UK nor Active Lambeth shows ads.
Which is updated more often, Vitality UK or Active Lambeth?
Vitality UK ships an update every 4 weeks, and Active Lambeth every 2 months. Most recently, Vitality UK was updated on October 17, 2026 and Active Lambeth on October 18, 2026.

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