VisualSupport vs ViGuide

Rsupport’s ‘VisualSupport – RemoteCall’ solution utilizes the customer’s mobile device camera to stream HD video of the issue(s) they’re experiencing in real-time. By using Rsupport’s ‘VisualSupport – RemoteCall’ solution, support representatives are able to see exactly what the customer is experiencing and eliminate the need for customers to narrate their issues. Additionally, customers are able to stream and receive support from virtually any location through a Wi-Fi, 3G, or LTE connection. •Improve First Call Resolution •Reduce Time to Resolution •Increase Overall Satisfaction [Key Features] 1.Real-time Video Streaming - Support representatives are able to see exactly the issues the customer is experiencing through a real-time video stream. 2.Screen Capture - Analyze issues more effectively by taking a screenshot of what the customer is streaming. 3.On-screen Drawing - Mark important areas for the customer to see to communicate certain points more clearly. 4.Easy to Connect - All the customer needs to do to get connected is input the 6-digit connection code provided by the support representative. [Receiving Video Support - Customers] 1.Download, install, and then launch the VisualSupport application. 2.Enter the 6-digit connection code provided by the support representative, then click ‘OK’. 3.Engage in real-time video support. 4.Close the application once video support session has ended.

ViGuide - the best way to commission a Viessmann boiler • Please note this app is intended only for trained professionals. If you are not certified to install and commission a Viessmann product, please call your local installer or contact us to help you find a Viessmann partner in your area. • It’s time for a new start We have completely streamlined boiler commissioning and moved the process to a user-friendly mobile app. In a couple of simple steps, ViGuide will safely guide you through the process of commissioning a Viessmann boiler. Even you are new to the Viessmann boiler model, the simplified app allows you to carry out the steps with ease, as efficiently as possible and in less time. The app will guide you step-by-step through the commissioning process and thus ensures that all necessary commissioning steps are carried out completely and in the correct order.