Pollo Tropical vs Pincho
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Pollo Tropical
Easily order your favorite Caribbean-inspired dishes for pickup or delivery. Join the loyalty program to earn points, receive exclusive offers, and get rewarded with free food. Discover new menu items and save your go-to orders for quick reordering.
- Browse menu
- Place pickup orders
- Place delivery orders
- Join loyalty program
- Save favorite orders
- Find nearby locations
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Download the Pollo Tropical app to get more out of your Pollo Tropical experience, and sign up for MyPollo! rewards to start earning points and get a free TropiChop® bowl after your first purchase! Use the new Pollo Tropical app to browse our menu, place orders for in-store pick-up, or delivery. Join our loyalty program to receive exclusive offers, save your favorites for easy re-ordering, and earn and redeem rewards. KEY FEATURES • Search for locations near you by zip code. • Browse the menu and discover new items. • Order as a guest or sign-up to join MyPollo! to earn rewards. • Place orders for in-store pick-up or delivery. • Save your favorite orders for quick re-ordering. • Get notifications from us announcing new menu items, special events, and more!
Pincho
Easily order food, earn rewards automatically, and locate nearby restaurants. Simply link your cards and pay as usual to receive exclusive perks. Enjoy a seamless experience with no need to scan or check in.
- Order favorite dishes
- Earn rewards automatically
- Find nearest locations
- Register credit/debit cards
- Receive reward notifications
- Use rewards on phone
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Welcome to the Pincho Rewards app, the freshest way to order your favorite dish, earn rewards, and find your nearest location. Here’s how it works: 1) Register your credit/debit card(s) in the app. 2) Shop as usual. 3) We’ll buzz your phone when you earn a reward. No need to fish your phone out, check-in, or scan anything. Just pay as usual. 4) Rewards show up on your phone for you to use. It’s like magic!
Screenshots
Verdict
Pollo Tropical and Pincho both sit at 4.8 stars, but that hides the real split: 65% of Pincho's written reviews are positive against 20% of Pollo Tropical's. Pincho also leads on ads (none vs shown) and monetization model (free vs free with in-app purchases). Pollo Tropical's advantage is ratings volume (43K vs 7.7K) and device support (3 vs 1). On price, rating and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
On the App Store both sit at effectively the same score — 4.8 for Pollo Tropical against 4.9 for Pincho. That said, the two scores are not equally well evidenced: Pollo Tropical has 43K ratings behind it against 7.7K, so its average is the more settled of the two. Written reviews are what separate them: 20% of Pollo Tropical's written reviews are positive against 65% of Pincho's.
Pollo Tropical ships an update every 6 weeks, Pincho fortnightly. The most recent releases landed on October 15, 2026 and October 13, 2026 respectively.
| Parameter | Pollo Tropical | Pincho |
|---|---|---|
| Price | Free | Free |
| Rating | 4.8 (43K ratings) | 4.9 (7.7K ratings) — better |
| Positive reviews | 19.8% of reviews | 65.0% of reviews — better |
| Number of ratings | 43K — better | 7.7K |
| Update frequency | Every 6 weeks | Fortnightly — better |
| Ads | Yes | No — better |
| In-app purchases | No | No |
| Monetization | Free with in-app purchases | Free — better |
| Devices | iPhone, iPad, iPod — better | iPhone |
| Requires iOS | 15.0 — better | 17.0 |
| Further details — not scored | ||
| Size | 142 MB | 83 MB |
| Age rating | 4+ | 4+ |
| Developer | Fiesta Restaurant Group, Inc | Pincho Factory |
Customer experience
Pollo Tropical
Pincho
User reviews
Pollo Tropical
From 43K App Store ratingsWhat we love
- 🍔 Delicious food
- 👍 Friendly staff
- 🚀 Easy mobile ordering
Room to improve
- 🐛 Incomplete or incorrect orders
- 🕰️ Long wait times
- 🤖 Unresponsive customer service
- 📍 Inconsistent store operations
- 🤔 Confusing app features
Pincho
From 7.7K App Store ratingsWhat we love
- 🚀 Fast and convenient ordering
- 👍 Friendly and helpful staff
- 🍔 Consistently delicious food
- 💳 Easy to use app and rewards program
Room to improve
- 🐛 App bugs and connectivity issues
- 💰 Expensive delivery fees
- 🔑 Mandatory tip inclusion
- 🤖 Lack of customization options
Bugs and requests
Pollo Tropical
Reported bugs
3 issues- App login and account issues
- Unreliable order processing
- Inconsistent app behavior across devices
Requested features
4 requests- Ability to edit orders
- Better order tracking and status updates
- Improved rewards program integration
- More customization options
Pincho
Reported bugs
4 issues- App crashing and order validation errors
- Rewards not working as advertised
- Delivery orders not being fulfilled
- Inconsistent app performance across devices
Requested features
4 requests- Option to order medium-rare burgers
- Ability to add special requests
- Integration with Apple Pay
- Improved rewards program and expiration
In-app purchases
Pollo Tropical
No in-app purchases
Pincho
No in-app purchases
Questions
Is Pollo Tropical free?
Is Pincho free?
Which has better reviews, Pollo Tropical or Pincho?
Do Pollo Tropical or Pincho have ads?
Which is updated more often, Pollo Tropical or Pincho?
Other comparisons
