Freshdesk vs Help Desk+

Deliver exceptional customer support on the go. Unchain yourself from your helpdesk and make your customers happy with the Freshdesk app for iOS. Streamline customer queries from multiple channels and answer them easily from your phone. Freshdesk is an online customer support software that lets you support your customers across channels like email, phone, chat, Facebook, Twitter, and your website. Key Features: Get a quick overview of your helpdesk. Access all tickets available to you. Prioritize the tickets that need your attention with filters before responding. Manage your support - Set priorities, assign agents, change tickets statuses. Race through routine actions with one-click scenario automations. Delete tickets and block spam right from your phone. Log time spent on a ticket. Stay informed about all updates and changes with push notifications.

This amazing app is the fastest and easiest way to create service tickets, change requests and incidents on the go that allow multiple users to work together in the most simple way. Whether you provide services, support, build or repair products, it is ideal for managing project incidents and customer support services, teamwork, and self-work. Specially designed for small businesses and organizations of any kind, it is highly customizable and easy to use. CUSTOMIZABLE • Create your own set of custom attributes for views and reports. • Customize reports for your brand needs (fonts, header, footer, colors and logo). • Show the user photo or company logo on sign in. • Theme color. SECURITY • Manage users, assign roles and monitor access. • Authorize each device before use. • Allow Face ID, for fast and secure access. ROLES, ACCESS LISTS and BRANCHES • Predefined roles are the easiest way to limit users to performing a specific task, such as viewing, adding, or updating data. • Access lists allow you to group users, roles, and branches to grant security efficiently. • Branches allow mid-size businesses to separate operations by store, location, or department. BEST CHOICE This app belongs to the business series of ©Starkode apps, which are the best choice of apps at work. SUPPORT We are here to help your business make its work easy and effortless. If you have any questions or suggestions related to our apps, then contact us at support@starkode.com. Starkode membership is a month-to-month subscription that begins at sign up. You can easily cancel anytime, within your device, 24 hours a day. There are no long-term contracts or cancellation fees. We just want you to love what you do with our apps. Privacy Policy: https://starkode.com/privacy/ Terms of Use : https://starkode.com/terms/