Freshdesk vs Wasp Asset

Deliver exceptional customer support on the go. Unchain yourself from your helpdesk and make your customers happy with the Freshdesk app for iOS. Streamline customer queries from multiple channels and answer them easily from your phone. Freshdesk is an online customer support software that lets you support your customers across channels like email, phone, chat, Facebook, Twitter, and your website. Key Features: Get a quick overview of your helpdesk. Access all tickets available to you. Prioritize the tickets that need your attention with filters before responding. Manage your support - Set priorities, assign agents, change tickets statuses. Race through routine actions with one-click scenario automations. Delete tickets and block spam right from your phone. Log time spent on a ticket. Stay informed about all updates and changes with push notifications.

The new and improved Wasp Asset mobile app is here. Take control of your organization's asset management — from the palm of your hand. Wasp Asset gives teams a fast, reliable way to manage assets across every location. Whether you're tracking laptops, equipment, furniture, or tools, Wasp Asset keeps everything accounted for and your records accurate in real time. Wasp Asset shines on a Wasp DR mobile computer with its dedicated barcode scanner, but works well on any smartphone using the built-in camera. Check assets out and back in when they return. Relocate assets between sites with a few taps, formally dispose of assets that have reached end of life, and add or update asset records directly from the app — all with a complete audit trail behind every action. Perform asset audits to physically account for items and reconcile their recorded locations against reality. A running feed of recent activity keeps your whole team informed, and powerful search across asset type, site, assignee, and status means the right record is always a tap away — whether you manage 50 or 500,000 assets. This initial release focuses on individual fixed assets and requires an active internet connection; offline mode, mobile printing, multi-quantity assets, grouped asset actions, RFID scanning, and maintenance workflows are planned for future updates. Features: - Check out and check in assets - Move assets between locations - Create new assets - Edit existing asset records - Conduct audits and reconcile asset locations - Dispose of end-of-life assets - Filter by type, site, assignee, status, etc. - View recent asset activity A paid Wasp Asset subscription is required to use this app.