ServiceChannel vs OpenEye Mobile
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
ServiceChannel
Manage work orders, conduct site inspections, and review proposals from anywhere. Streamline facility management with tools for tracking, editing, and auditing locations and equipment. Capture actionable intelligence on-site to improve efficiency.
- Create, search, and edit work orders
- Proposal review and actions
- On-site inspections with Site Audit Manager
- Search work orders by various criteria
- Filter work orders by status
- Edit work order details including status, priority, and schedule
- Capture facility condition and submit work orders on-site
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Create, search, and edit Work Orders anytime from anywhere to minimize the time required to get your WOs completed. Proposal review and actions on the fly. Conduct on-site inspections of your locations with Site Audit Manager. Search Work Orders By: • Tracking Number • Work Order Number • Purchase Order Number • Location Keyword Reassign Work Orders Filter Work Orders by Status Exclude/Include Supply and Maintenance Categories in any list Edit Work Order Details: • Status • Priority • Schedule Date • Trade • Provider • NTE • Purchase Order Number • Description • Category - Notes - Photos and Attachments Proposals • Approve • Reject • View Details • View Photos and Attachments • On Hold • Assign Site Audit Manager Simple and thorough capture & centralization of actionable intelligence on location and equipment condition. Ensure consistent and comprehensive location audits, by anyone, through • Rapid, on-site capture of facility condition • Cross audit decision support • In-audit submission of work orders • Conduct audits for facilities, safety, loss prevention, construction punch lists, etc • No auditor training required Please Note: Site Audit Manager requires an additional license.
OpenEye Mobile
Access live and recorded video from your surveillance system on the go. Receive instant alerts, remotely arm locations, and navigate events with a clear timeline. Manage your video surveillance anytime, anywhere with an intuitive interface.
- Live and recorded video streaming
- Instant alert notifications
- Remote location arming/disarming
- Color-coded event timeline
- Video export and sharing
- Real-time push notifications
- 360° camera viewing with dewarping
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The OpenEye iOS mobile app is your on-the-go solution for access to live and recorded video from your OpenEye video surveillance system. Receive instant alert notifications, leverage powerful analytics, arm locations remotely, and easily navigate through events with a clear timeline—all within an intuitive user interface. With OpenEye, your video surveillance is accessible anytime, anywhere. Key Features: • Virtual Location Arming and Disarming • Alert History Search • Color Coded Event Timeline Bar • Centralized Video Management on Mobile with Diverse Event Types • Intuitive Video Export and Sharing • Real-Time Push notifications • Two-way Talk Down • Customizable Grid Support • Live Video Streaming and Recorded Playback • Save Clips to the Cloud • View 360° cameras with dewarping and PTZ controls • Apple TV Support Best Practices: For optimal performance, OpenEye recommends using this app on a secure Wi-Fi network. Streaming high-definition video over cellular networks may significantly increase data usage and impact battery life. An active subscription to the OpenEye Web Services cloud-managed video platform for one or more cameras is required to use the OpenEye iOS mobile app. With over 1 million devices connected, the OpenEye Web Services cloud-managed video platform provides actionable intelligence and improves operational efficiency so that you can stay focused on what matters most—and see the next opportunity to protect and grow your business.
Screenshots
Verdict
The clearest difference is rating: ServiceChannel at 4.7 against OpenEye Mobile's 3.1. ServiceChannel also leads on monetization model (freemium vs subscription) and update cadence (fortnightly vs every 3 months). OpenEye Mobile's advantage is review sentiment (30% vs 15%). On price, ads, in-app purchases and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
ServiceChannel holds the better App Store score, 4.7 against 3.1. That said, the two scores are not equally well evidenced: ServiceChannel has 829 ratings behind it against 68, so its average is the more settled of the two. Written reviews complicate that: 15% of ServiceChannel's written reviews are positive against 30% of OpenEye Mobile's, so the app with the better star average is not the one people write more warmly about.
ServiceChannel ships an update fortnightly, OpenEye Mobile every 3 months. The most recent releases landed on October 29, 2026 and October 22, 2026 respectively.
| Parameter | ServiceChannel | OpenEye Mobile |
|---|---|---|
| Price | Free | Free |
| Rating | 4.7 (829 ratings) — better | 3.1 (68 ratings) |
| Positive reviews | 14.9% of reviews | 30.0% of reviews — better |
| Number of ratings | 829 — better | 68 |
| Update frequency | Fortnightly — better | Every 3 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Freemium — better | Subscription |
| Devices | iPhone, iPad | iPhone, iPad, Apple TV — better |
| Requires iOS | 17.0 — better | 18.0 |
| Further details — not scored | ||
| Size | 99 MB | 26 MB |
| Age rating | 4+ | 4+ |
| Developer | ServiceChannel | PC Open Incorporated |
Customer experience
ServiceChannel
OpenEye Mobile
Bugs and requests
ServiceChannel
Reported bugs
12 issues- App crashes when opening service tickets
- App crashes when using camera outside app
- Login required repeatedly despite recent authentication
- Unable to upload pictures in work order creation
- App sticks on 'logging in' screen
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- Invalid PIN error messages
- No issue list available error
- No provider found error after updates
- Unsupported URL error code
- App gets stuck on location selection
- Description dialogue box causes app closure
- Missing tracked orders in app and on PC
Requested features
8 requests- Work order filters matching web platform
- Quick view option for work orders
- Feedback section for completed work
- iPad-optimized version
- Remember login option
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- Ability to disable location tracking requirement
- Streamlined invoice submission process
- Improved photo loading speed
OpenEye Mobile
Not enough reviews yet to summarise bugs or requests.
In-app purchases
ServiceChannel
No in-app purchases
OpenEye Mobile
No in-app purchases
Questions
Is ServiceChannel free?
Is OpenEye Mobile free?
Which has better reviews, ServiceChannel or OpenEye Mobile?
Do ServiceChannel or OpenEye Mobile have ads?
Which is updated more often, ServiceChannel or OpenEye Mobile?
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