Freshservice vs Wasp Asset

Freshservice is a refreshingly easy-to-use, simple-to-configure, ITIL-aligned IT Service Management solution in the cloud. The Freshservice mobile app has been designed to be productivity-centric, providing everything an IT agent could need on the go. The app also includes core ITIL modules such as incident management, asset management, user management, service catalog, task management and others. The Freshservice app is revolutionizing the mobile service desk industry. Try it and let us know what you think! Key features of Freshservice mobile app 1) Push notifications to stay on top of things. 2) Create or respond to a ticket, assign it to agents, change its priority and due date, mark it as spam or delete it. 3) Prioritize and stay on top of important tickets with 9+ default views and unlimited custom views. 4) Insert canned responses when needed and attach files as necessary. 5) Add private notes that only other agents can see, forward tickets, or just stay in the loop as a ‘watcher’. 6) Search your list of users or for the right solution in your knowledge base. 7) Get a quick overview of your help desk. 8) Requesters can access the service catalog and even place and track service requests. 9) Update asset details and add new assets to the CMDB using the barcode/QR code scanner. 10) Agents can log in easily using Active Directory SSO or SAML. 11) Share tickets via common IM apps. 12) Reduce undue workload by merging similar tickets. What our customers say about the app “Freshservice’s mobile app is just fantastic as you can always be connected. If someone is working from home, it is easy to tag or reach out to them. Also, the person working from home can easily respond.” Joshua Lyon, ICT Manager Donvale Christian College “The Freshservice mobile app has saved us a lot of time. The team uses it to scan assets on the go and handle tickets from the palm of their hand. We’re also very happy with the design.” Tony Casey, Manager of IT Motorama “The mobile app is very intuitive and handy, with push notifications letting agents know about ticket activity and new responses even when they are away from their desks.” Ben Laxton, Service Delivery Manager Royal Rehab

The new and improved Wasp Asset mobile app is here. Take control of your organization's asset management — from the palm of your hand. Wasp Asset gives teams a fast, reliable way to manage assets across every location. Whether you're tracking laptops, equipment, furniture, or tools, Wasp Asset keeps everything accounted for and your records accurate in real time. Wasp Asset shines on a Wasp DR mobile computer with its dedicated barcode scanner, but works well on any smartphone using the built-in camera. Check assets out and back in when they return. Relocate assets between sites with a few taps, formally dispose of assets that have reached end of life, and add or update asset records directly from the app — all with a complete audit trail behind every action. Perform asset audits to physically account for items and reconcile their recorded locations against reality. A running feed of recent activity keeps your whole team informed, and powerful search across asset type, site, assignee, and status means the right record is always a tap away — whether you manage 50 or 500,000 assets. This initial release focuses on individual fixed assets and requires an active internet connection; offline mode, mobile printing, multi-quantity assets, grouped asset actions, RFID scanning, and maintenance workflows are planned for future updates. Features: - Check out and check in assets - Move assets between locations - Create new assets - Edit existing asset records - Conduct audits and reconcile asset locations - Dispose of end-of-life assets - Filter by type, site, assignee, status, etc. - View recent asset activity A paid Wasp Asset subscription is required to use this app.