GettingOut vs InmateSales
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
GettingOut
Stay connected with incarcerated loved ones through easy communication. Send messages, photos, and videos, and manage contacts directly from your mobile device. This app facilitates reliable connections, helping to maintain relationships.
- Send and receive messages
- Send photos and videos
- Make deposits
- Manage contacts
- Stay connected on the go
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GTL’s GettingOut mobile app is rooted in the power of relationships. It provides simple and reliable communication between inmates and their family and friends -- allowing them to stay connected, even on the go! With our free mobile app, you can easily make deposits, send and receive messages with our new and improved messaging feature, send photos and videos (select facilities), manage contacts and more. Download the GettingOut app today!
InmateSales
Manage your account for inmate services, including making deposits for products and scheduling video sessions. Send emails to individuals at supported facilities. Not all services are available at every location.
- Manage InmateSales account
- Make deposits for products
- Schedule video sessions
- Send emails to inmates
- Check facility service availability
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The InmateSales mobile app allows you to manage your InmateSales account and make deposits for products at certain facilities. You can also schedule video sessions and send emails to these individuals where they are allowed at a facility. Not all facilities support all products and services that we offer.
Screenshots
Verdict
The clearest difference is ads: InmateSales at none against GettingOut's shown. InmateSales also leads on rating (2.4 vs 1.9) and monetization model (free vs free with in-app purchases). GettingOut's advantage is ratings volume (2.1K vs 185) and chart position (#35 vs #122). On price, update cadence, in-app purchases and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
InmateSales holds the better App Store score, 2.4 against 1.9. That said, the two scores are not equally well evidenced: GettingOut has 2.1K ratings behind it against 185, so its average is the more settled of the two. Written reviews point the same way: 5% of GettingOut's written reviews are positive against 16% of InmateSales's.
GettingOut ships an update every 2 months, InmateSales every 4 months. The most recent releases landed on September 25, 2026 and September 22, 2026 respectively.
| Parameter | GettingOut | InmateSales |
|---|---|---|
| Price | Free | Free |
| Rating | 1.9 (2.1K ratings) | 2.4 (185 ratings) — better |
| Positive reviews | 5.1% of reviews | 15.9% of reviews — better |
| Number of ratings | 2.1K — better | 185 |
| Update frequency | Every 2 months — better | Every 4 months |
| Ads | Yes | No — better |
| In-app purchases | No | No |
| Monetization | Free with in-app purchases | Free — better |
| Best chart rank | #35 — better | #122 |
| Devices | iPhone, iPad | iPhone, iPad, iPod — better |
| Requires iOS | 16.0 | 15.0 — better |
| Further details — not scored | ||
| Size | 33 MB | 108 MB |
| Age rating | 17+ | 4+ |
| Developer | Telmate, LLC | Combined Public Communications |
Customer experience
GettingOut
InmateSales
User reviews
GettingOut
From 2.1K App Store ratingsWhat we love
- 🙌 Ability to communicate with loved ones
- 🙂 Convenient messaging feature
- 👀 Video call option
Room to improve
- 🐛 Frequent app crashes and glitches
- 💰 Expensive messaging and call costs
- 🤯 Unreliable and inconsistent performance
- 🔍 Difficulty depositing funds and managing accounts
- 🤖 Poor customer service and lack of support
InmateSales
From 185 App Store ratingsWhat we love
- 👍 Easy to set up
- 👍 Grateful for connection
- 👍 Responsive and helpful
- 👍 Fast and convenient deposits
- 👍 User-friendly interface
Room to improve
- 💸 High fees
- 🐛 Frequent app crashes
- 🐛 Calls dropping
- 🐛 Login issues
- 🐛 Account creation problems
Bugs and requests
GettingOut
Reported bugs
4 issues- Messages disappearing or not sending properly
- Inability to log in or access accounts
- Incorrect time stamps and sync issues
- Repeated prompts for app updates
Requested features
4 requests- Notification system for new messages
- Ability to save message drafts
- Improved photo and video sharing capabilities
- Easier account management and fund transfers
InmateSales
Reported bugs
24 issues- App crashes frequently
- Login issues
- Account creation fails
- Calls drop mid-conversation
- App logs out unexpectedly
Show 19 moreShow fewer
- Emails and pictures not being sent/received
- Video calls fail to connect
- Verification links expire
- App freezes on logo screen
- Calls not ringing through
- Mutes inmate during calls
- Cannot hear inmate
- App kicks users out
- Password reset links not sent
- Error message: failed to reach contact
- Visits not logged correctly
- Chirp screen goes black
- Calls come through as normal phone calls
- Text messages not delivered
- App deletes unsaved emails
- Cannot zoom in on text
- Reloading app does not fix issues
- Verification emails not working
- App crashing after loading money
Requested features
18 requests- Add option to save email drafts
- Fix glitch with normal phone calls
- Make video visits longer
- Show phone airtime and Chirp text balance on app
- Allow larger increments for video visits and tablet time
Show 13 moreShow fewer
- Make app 100% reliable
- Add more ways to create an account
- Add account reset button
- Provide FAQ page with clear pricing
- Allow users to see phone balance on app
- Fix issue with inmate not being able to use specific funds
- Allow users to check account balances
- Add ability to connect with inmate for texts
- Allow uploading pictures for emails
- Fix issue with emails/pictures not being received
- Add dark mode option
- Improve text message delivery
- Allow users to email customer service
In-app purchases
GettingOut
No in-app purchases
InmateSales
No in-app purchases
