Comparison

Tawk.to vs Kommunicate Support Desk

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Tawk.to

This free live chat application enables website owners to monitor and communicate with visitors in real-time. It offers a customizable page for interaction without any hidden costs or spam.

Highlights
  • Real-time website visitor monitoring
  • Live chat functionality
  • Free customizable chat page
  • No hidden costs or spam
  • Seamless website integration
  • Excellent customer support
Features
Read full description

tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page. No catch. No spam. No wares. It's truly free and always will be.

About

Kommunicate Support Desk

Manage customer conversations and chat with clients on the go. This app provides real-time notifications for messages, allows for group chat management, and enables quick replies to common queries. Seamlessly transition from bot to human support.

Highlights
  • Real-time customer message notifications
  • Chat with customers and website visitors
  • Manage group conversations
  • Use quick replies for common queries
  • Seamless bot to human handoff
  • Access user information
  • Share conversations
Features
Read full description

Find all your Kommunicate customer conversations from your iPhone on the go using Kommunicate Chat, a customer support agent app. Get notified about customer messages, chat with customers and website visitors from anywhere, anytime. Kommunicate is a modern human + chatbot hybrid software for real-time, proactive and personalized support for growing businesses. Being a one-stop solution for all your customer support problems, Kommunicate aims to empower your business to build long-lasting customer relationships that drive growth. With Kommunicate agent app, you can: Manage customer conversation from anywhere: Get notified about leads, customer messages, and internal team conversations. Ensure a faster response time by communicating with them on the go. Manage group chats: Access all your group conversations from your agent app. Collaborate with team and customers effectively from anywhere. Search and initiate conversations: Access previous conversations easily in the agent app. Start a new conversation easily with customers or chat internally with the team. Quick Replies: Use Quick Replies to instantly reply for common queries from your directory of canned responses. Take over from bot: Manually take over from bot on the click of a button in any conversation to trigger bot to human handoff. User information section: Now you can see all the user information available in the Kommunicate webapp in your iOS app as well. Conversation sharing and universal links: Share the conversations through apps of your choice. Also, open any conversation in your Kommunicate agent app using universal links.

Screenshots

Tawk.to4 screens
Kommunicate Support Desk4 screens

Verdict

The call

The clearest difference is rating: Tawk.to at 3.7 against Kommunicate Support Desk's 3.3. Tawk.to also leads on ratings volume (217 vs 3) and update cadence (fortnightly vs every 2 months). Kommunicate Support Desk's advantage is review sentiment (80% vs 58%) and iOS requirement (13.0 vs 16.0). On price, ads, in-app purchases and monetization model there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Tawk.to holds the better App Store score, 3.7 against 3.3. That said, the two scores are not equally well evidenced: Tawk.to has 217 ratings behind it against 3, so its average is the more settled of the two. Written reviews complicate that: 58% of Tawk.to's written reviews are positive against 80% of Kommunicate Support Desk's, so the app with the better star average is not the one people write more warmly about.

UpkeepUpdate frequency

Tawk.to ships an update fortnightly, Kommunicate Support Desk every 2 months. The most recent releases landed on November 6, 2026 and November 2, 2026 respectively.

Scorecard5 real differences · 5 level
Tawk.to versus Kommunicate Support Desk: the parameters behind the verdict, then further details
ParameterTawk.toKommunicate Support Desk
PriceFreeFree
Rating3.7 (217 ratings) — better3.3 (3 ratings)
Positive reviews58.5% of reviews80.0% of reviews — better
Number of ratings217 — better3
Update frequencyFortnightly — betterEvery 2 months
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPadiPhone, iPod
Requires iOS16.013.0 — better
Further details — not scored
Size183 MB32 MB
Age rating4+4+
Developertawk.toINTENTIVE TECHNOLOGIES PRIVATE LIMITED

Customer experience

Tawk.to

All ratings217 ratings
Positive61.8%
Neutral10.1%
Negative28.1%
Written reviews426 reviews
Positive58.5%
Neutral10.6%
Negative31.0%

Kommunicate Support Desk

All ratings3 ratings
Positive66.7%
Neutral0.0%
Negative33.3%
Written reviews5 reviews
Positive80.0%
Neutral0.0%
Negative20.0%

Bugs and requests

Tawk.to

Reported bugs

6 issues
  • Frequent crashes and freezes
  • Unreliable notifications
  • Inconsistent chat history
  • Login and logout issues
  • Compatibility problems with newer iOS versions
Show 1 more
  • Visitor tracking not working as expected

Requested features

7 requests
  • Dark mode
  • Multilingual support
  • Improved notification system
  • Visitor history and analytics
  • Attachment support in chat
Show 2 more
  • Agent status visibility
  • Customizable branding options

Kommunicate Support Desk

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

Tawk.to

No in-app purchases

None

Kommunicate Support Desk

No in-app purchases

Questions

Is Tawk.to free?
Tawk.to is free to download, with no in-app purchases.
Is Kommunicate Support Desk free?
Kommunicate Support Desk is free to download, with no in-app purchases.
Which has better reviews, Tawk.to or Kommunicate Support Desk?
Tawk.to is rated higher. Tawk.to averages 3.7 out of 5 from 217 ratings, while Kommunicate Support Desk averages 3.3 from 3 ratings.
Do Tawk.to or Kommunicate Support Desk have ads?
Neither Tawk.to nor Kommunicate Support Desk shows ads.
Which is updated more often, Tawk.to or Kommunicate Support Desk?
Tawk.to ships an update fortnightly, and Kommunicate Support Desk every 2 months. Most recently, Tawk.to was updated on November 6, 2026 and Kommunicate Support Desk on November 2, 2026.

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