Comparison

Tawk.to vs Binotel Online Chat

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Tawk.to

This free live chat application enables website owners to monitor and interact with visitors in real-time. It also offers a free, customizable page for communication. The service is entirely free with no hidden costs or spam.

Highlights
  • Live chat with website visitors
  • Visitor monitoring
  • Free customizable page
  • Real-time communication
  • No spam or hidden costs
Features
Read full description

tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page. No catch. No spam. No wares. It's truly free and always will be.

About

Binotel Online Chat

This business communication tool enhances customer engagement with features like active invitations and no lost dialogues. It allows for operator monitoring, chat history access, and real-time responses to website visitors, aiming to boost sales and business growth.

Highlights
  • Up to 60% conversion rate
  • No lost dialogues
  • Active dialogue invitations
  • Operator status monitoring
  • Full chat statistics
  • 24/7 technical support
Read full description

Binotel Online Chat - Stay Connected with Your Customers Anywhere Turn every customer inquiry into a sales opportunity. The Binotel Online Chat mobile app helps your team stay connected with customers 24/7, respond to messages quickly, and manage all customer inquiries directly from a smartphone. Key Benefits: - Up to 60% more website inquiries - All chats in one app - Never miss a conversation or customer - Process offline inquiries anytime - Easily manage website lead forms - Quickly handle callback requests - Start a new chat with a single tap - Proactive visitor chat invitations - Quick reply templates and predefined responses - Monitor operator performance - Track operator statuses (online/offline) - Detailed chat statistics and analytics - Complete history of all customer inquiries We know that responding quickly to customers often determines whether an inquiry becomes a sale. That's why Binotel created a mobile app that helps operators and managers communicate with customers quickly, efficiently, and without missing a single inquiry. The app allows you to receive website messages, manage new chats, offline inquiries, website lead forms, and callback requests - all within a single interface. You'll always see new inquiries, be able to start conversations instantly, assign requests to the right operator, or monitor their progress. Managers gain full visibility into their team's performance, including operator activity, chat history, statistics, and inquiry handling efficiency. Operators, in turn, can respond to customers from anywhere using only their smartphone. Even if a customer contacts you outside business hours, their inquiry won't be missed. All offline inquiries, callback requests, and website leads are automatically delivered to the app and are ready for follow-up. The Binotel team continuously improves the app, introduces new features, and provides professional technical support to help your business stay connected with customers 24/7.

Screenshots

Tawk.to4 screens
Binotel Online Chat4 screens

Verdict

The call

The clearest difference is rating: Binotel Online Chat at 5.0 against Tawk.to's 3.7. Tawk.to's advantage is ratings volume (217 vs 4). On price, update cadence, ads and in-app purchases there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Binotel Online Chat holds the better App Store score, 5.0 against 3.7. That said, the two scores are not equally well evidenced: Tawk.to has 217 ratings behind it against 4, so its average is the more settled of the two.

UpkeepUpdate frequency

Tawk.to ships an update every 2 weeks, Binotel Online Chat fortnightly. The most recent releases landed on October 21, 2026 and October 12, 2026 respectively.

Scorecard2 real differences · 8 level
Tawk.to versus Binotel Online Chat: the parameters behind the verdict, then further details
ParameterTawk.toBinotel Online Chat
PriceFreeFree
Rating3.7 (217 ratings)5.0 (4 ratings) — better
Positive reviews58.5% of reviews—
Number of ratings217 — better4
Update frequencyEvery 2 weeks — betterFortnightly
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPadiPhone, iPad, iPod — better
Requires iOS16.015.0 — better
Further details — not scored
Size175 MB42 MB
Age rating4+4+
Developertawk.toBinotel TOV

Customer experience

Tawk.to

All ratings215 ratings
Positive61.4%
Neutral10.2%
Negative28.4%
Written reviews426 reviews
Positive58.5%
Neutral10.6%
Negative31.0%

Binotel Online Chat

All ratings4 ratings
Positive100.0%
Neutral0.0%
Negative0.0%

Bugs and requests

Tawk.to

Reported bugs

6 issues
  • Frequent crashes and freezes
  • Unreliable notifications
  • Inconsistent chat history
  • Login and logout issues
  • Compatibility problems with newer iOS versions
Show 1 more
  • Visitor tracking not working as expected

Requested features

7 requests
  • Dark mode
  • Multilingual support
  • Improved notification system
  • Visitor history and analytics
  • Attachment support in chat
Show 2 more
  • Agent status visibility
  • Customizable branding options

Binotel Online Chat

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

Tawk.to

No in-app purchases

None

Binotel Online Chat

No in-app purchases

Questions

Is Tawk.to free?
Tawk.to is free to download, with no in-app purchases.
Is Binotel Online Chat free?
Binotel Online Chat is free to download, with no in-app purchases.
Which has better reviews, Tawk.to or Binotel Online Chat?
Binotel Online Chat is rated higher. Tawk.to averages 3.7 out of 5 from 217 ratings, while Binotel Online Chat averages 5.0 from 4 ratings.
Do Tawk.to or Binotel Online Chat have ads?
Neither Tawk.to nor Binotel Online Chat shows ads.
Which is updated more often, Tawk.to or Binotel Online Chat?
Tawk.to ships an update every 2 weeks, and Binotel Online Chat fortnightly. Most recently, Tawk.to was updated on October 21, 2026 and Binotel Online Chat on October 12, 2026.

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