athenaText vs OhMD HIPAA Compliant Texting

Collaborate. Consult. Connect. Introducing athenaText, the free, secure text messaging service designed especially for health care providers. Collaborate instantly Exchange information instantly and collaborate easily across care teams. Share texts, images, and medication information with your colleagues. Communicate with security and confidence Because athenaText enables HIPAA-compliant messaging, there's no need to be cryptic to avoid revealing PHI. Communicate clearly and share texts and images with the confidence that your communications are secure. Consult with your peers on the go Tap a network of HCPs across the country, courtesy of Epocrates, the #1 medical app trusted by 1 out of 2 US physicians. Invite HCPs to join you in secure conversations. Add the latest drug information athenaText is also built into athenaOne mobile app as well as athenahealth's desktop services athenaClinicals (EHR) and athenaCoordinator (order transmission & care collaboration). At your clinic or on the go, secure communication is just a tap away.

OhMD is a HIPAA-compliant omni-channel patient communication platform built for physician practices struggling with high inbound patient call volume. It brings AI-driven and human-led conversations together across phone, text, and web in one unified inbox, allowing practices to manage all patient communication from a single system. OhMD uses a hero-in-the-loop model. AI handles routine patient requests such as appointment scheduling, call deflection, voicemail transcription, and common questions. When staff expertise is needed, teams can step into, respond to, or take over conversations instantly from the same inbox. This ensures automation never replaces visibility or control. Unlike messaging-only platforms or standalone voice AI tools, OhMD combines secure texting, calling, and AI voice in one platform. All patient conversations remain centralized, searchable, and assigned to the right teams, reducing phone interruptions and front desk overload. Practices use OhMD to: - Deflect inbound patient calls into text and AI-assisted conversations - Answer calls, texts, and web chats from one unified inbox - Automate scheduling and routine requests without removing staff from the loop - Reduce front desk interruptions and staff burnout - Improve patient access without hiring or outsourcing Practices using OhMD report: - Fewer staff-handled calls - Lower communication costs - Improved practice revenue and growth Core capabilities include: - AI-assisted call answering and scheduling - Secure texting and call-to-text deflection - Unified inbox for calls, texts, and web chat - Smart routing and assignments based on patient intent - Human takeover of AI conversations when needed