athenaText User Reviews

Name: athenaText
Rating: 3.9 (377 reviews)

athenaText

athenahealth

💪 Health & Fitness

🏥 Medical

What users say

Summarized from real user reviews of athenaText. Based on 377 reviews and a 3.9/5 average, it highlights the 5 positives and 5 negatives reviewers mention most about this Medical app.

Positive things

🚀Efficient communication
🔒HIPAA compliant
👍User-friendly
👍Convenient for on-the-go use
👍Streamlined with Athena EMR

Negative things

🐛Inconsistent notifications
🐛Frequent crashes and bugs
🐛Login and sync issues
🐛Delayed message loading
🐛Limited functionality compared to web version

Top reviews

Most Recent Highest Rated Lowest Rated

Clunky

The new version of the app that’s embedded in AthenaOne works well. But the iPhone app doesn’t and never has. You cannot attach a patient chart. While the version in athena one supports groups, the iPhone app doesn’t appear to - I can’t find my groups when I type the group name. And when typing individual recipient names, it often double- enters the name after selecting from matches, then you have to delete the second entry (often a partial name), which sometimes deletes both entries, then you have to start over again. The new version does seem to upload attachments - usually images - faster and more reliably than the old one did.

docofpain

2 months ago

Response from developer

Hi, Thank you for reaching out. We’d like to clarify that attaching a patient chart is not currently supported in the mobile app. For the issues you mentioned with group search and duplicate recipient entry, we tried replicating the issue in the production environment at our end but unfortunately could not replicate it. To successfully debug and resolve the issue, our team would need your username and practice ID details. It would be very helpful if you could submit a Salesforce case referencing this review, and we’ll get back to you as soon as possible. Lastly, we’re glad to hear that you’re finding the improved attachment upload functionality helpful. Thank you for sharing that positive feedback with us.

Logs out all the time.

whatSnap!

3 months ago

Have to sign in everytime you open app

This app used to stay signed in everytime I needed to open it with the occasional re sign in every so often. Now, it requires to sign in everytime you open the app. Not sure what the point of that was as it takes away the convenience of the app and takes time to sign in everytime I need to use the app. Pretty pointless app now since it takes 10 min to sign in bc of verification methods and load times. Revert back to how it was before or just delete the app.

KP_0024

4 months ago

Response from developer

Hi, We’re sorry for the inconvenience caused. This is not the experience we want our users to have. We’d like to let you know that the login-related issue has been resolved in the latest app version, 19.7.92. Please update to the latest version. If you continue to experience issues, please create a support case and we’ll get back to you as soon as possible.

APN review

Excellent tool for staff communication!

Mim #58

7 months ago

Works well

Convenient and reliable

LukerH368

7 months ago

Snooze Functionality (like the Outlook iOS app)?

Apps pretty good! But I’d love if we could get snooze functionality (like in the Microsoft Outlook iOS app) where we can disable notifications when we’re off of work…then I’d give 5 stars. :)

Tripp-Bruce

9 months ago

Medical Collections

Love the app

Beachlyfe69

9 months ago

NP

Very good!

Bella “Cooley”

a year ago

Use daily

Our office uses AthenaText to update the entire team efficiently and confidentially. The app makes it easy for me to send a text from the hospital as I make rounds.

Dr Murnane

a year ago

EMR Texting

It work pretty well all things considered.

White Boar 3

a year ago

Efficient way to communicate

Easy to use across platforms. Can utilize on iPad, laptop and phone quickly

Foot Joe

a year ago

NP

Very good!

Bella “Cooley”

a year ago

The best

Very convenient and easy

Superdocjo

a year ago

Amazing!

KPCO502

a year ago

Love It

I Love Love Love Athena text because its so easy and convenient. I can send and receive messages on my cell phone and don't have to worry about pulling out my laptop or getting on a desk top computer. Thank you so much for this app!

Stacyruern

a year ago

Response from developer

Hi Stacyruern, Thank you so much for your kind words! We’re thrilled to hear that you love athena Text and find it easy and convenient to use. Our goal is to make messaging as simple and seamless as possible, and it’s great to know we’re meeting that for you. We truly appreciate your support and feedback!

NP

Very good!

Bella “Cooley”

a year ago

Versatile

I can’t believe it allows me to do so much on my phone . Easy, practical and very effective. All the beauty of Athena in the palm of your hand! The updates improve flow in ways I didn’t think possible!

menal1

a year ago

Response from developer

Thank you for the appreciation menal1. We are glad that you find athenaText valuable :-)

Use daily

Our office uses AthenaText to update the entire team efficiently and confidentially. The app makes it easy for me to send a text from the hospital as I make rounds.

Dr Murnane

a year ago

Finally working

After about 3 to 4 weeks of it not working well I deleted the app and reinstalled it a few times, it worked.I like that it is a good way to keep in touch with my coworkers while I’m not in the office and I can get to the messages pretty quickly

asg27

a year ago

Response from developer

Hi, Thank you for sharing your feedback! We're glad to hear that reinstalling the app helped improve your experience. We truly appreciate your patience while we work to ensure the app functions as smoothly as possible. It's great to know that it's helping you stay connected with your coworkers when you're away from the office. If you encounter any further issues or have suggestions, please don't hesitate to reach out. We're always here to assist you!

AthenaText

Outstanding feature of athenanet! It allows in office communication separate from patient records. Using the app allows use on the go! I love it!! Easy documentation real-time.

Penny MD