Tidio vs HappyFox Chat 2.0
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Tidio
This app provides an all-in-one AI customer support solution for businesses. It combines live chat, chatbots, and lead generation tools to enhance customer satisfaction and drive sales. Manage customer interactions and gather visitor information from anywhere.
- Live chat with customers
- AI-powered chatbots for lead generation
- Quick response templates
- Real-time visitor list
- Detailed visitor information
- Push notifications for new messages
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The Tidio app gives you access to Tidio’s all-in-one AI customer support software suite comprising help desk, chatbot/AI agent, live chat, and lead generation features. With the Tidio mobile app, you’ll be able to use live chat and chatbots for customer satisfaction, increasing sales, generating leads and much more. Features: -Talk to your customers wherever you are Quick Responses - send them during a conversation in a single click, so you can spend more time answering complex enquiries Chatbots - generate leads while you’re offline using chatbots Live Visitor List - list of all visitors browsing your website Visitors Details - access details such as visitor IP, city, country, device type and browser Push Notifications - get notifications about new messages, even when the app is closed
HappyFox Chat 2.0
This app allows businesses to manage live chat requests from their website on the go. It offers a refreshed design for an improved user experience, with features like handling attachments, canned responses, and transferring chats.
- Manage live chat requests on the go
- All-new design for best-in-class UX
- Secure login with Touch-ID/Face-ID
- Handle attachments, tags, and canned responses
- Switch between multiple chats easily
- Monitor new support agents
- Access chat history and queued chats
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Meet HappyFox Chat 2.0 - HappyFox Chat in a brand new avatar! HappyFox Chat lets you take Live Chat requests from your website anywhere, anytime. If you are already using the web app or our desktop app, you’ll find this mobile app, a great companion to ensure you don’t miss any chats. With HappyFox Chat 2.0, you can do a lot more of what you did on the web, now on the go. All-New Design: A completely refreshed design, makes for a best-in-class user experience, in live chat support, ever. Improved Login. Log in using your username, password, and secure access using the Touch-ID/Face-ID integration. Handle Chats, better. Add attachments, tag your chats, use canned responses, or transfer them to another agent. All from within the chat details screen. Multiple Chats. Access and switch between multiple chats, with a single tap, using chat heads, right at the top of your chat screen. Monitor Chats. Be ever ready to jump in and help a new support agent, using the monitor chat feature. Barge-in coming soon! Chat History. Get context on any chat, by accessing completed, missed, and offline chats, and reading through the conversation history. Queued Chats. View chats waiting, and plan for agent availability based on Queued Chats. One left-swipe-away! Settings Screen. Set your availability, change your display avatar, or reach out to us, from a completely revamped settings page. Agents Online. Quickly view a list of agents available online, and transfer chats within or across departments. With these and more, HappyFox Chat 2.0 is set to be the best Live Chat Support App, you could be on!
Screenshots
Verdict
The clearest difference is rating: Tidio at 4.8 against HappyFox Chat 2.0's 4.0. Tidio also leads on ratings volume (4.8K vs 4) and update cadence (weekly vs monthly). HappyFox Chat 2.0's advantage is monetization model (free vs freemium) and iOS requirement (12.0 vs 15.1). On price, ads, in-app purchases and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Tidio holds the better App Store score, 4.8 against 4.0. That said, the two scores are not equally well evidenced: Tidio has 4.8K ratings behind it against 4, so its average is the more settled of the two.
Tidio ships an update weekly, HappyFox Chat 2.0 monthly. The most recent releases landed on October 29, 2026 and October 16, 2026 respectively.
| Parameter | Tidio | HappyFox Chat 2.0 |
|---|---|---|
| Price | Free | Free |
| Rating | 4.8 (4.8K ratings) — better | 4.0 (4 ratings) |
| Positive reviews | 82.8% of reviews | — |
| Number of ratings | 4.8K — better | 4 |
| Update frequency | Weekly — better | Monthly |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Freemium | Free — better |
| Devices | iPhone, iPad, iPod — better | iPhone, iPod |
| Requires iOS | 15.1 | 12.0 — better |
| Further details — not scored | ||
| Size | 65 MB | 27 MB |
| Age rating | 17+ | 4+ |
| Developer | TIDIO POLAND SP Z O O | HappyFox Inc |
Customer experience
Tidio
HappyFox Chat 2.0
Bugs and requests
Tidio
Reported bugs
4 issues- Inability to stay logged in
- Failure to show live chat messages
- Blurring of customer information
- Frequent app log-outs
Requested features
5 requests- Multi-account support
- Customizable notification sounds
- Improved mobile app functionality
- Integration with other platforms
- More detailed analytics and reporting
HappyFox Chat 2.0
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Tidio
No in-app purchases
HappyFox Chat 2.0
No in-app purchases
Questions
Is Tidio free?
Is HappyFox Chat 2.0 free?
Which has better reviews, Tidio or HappyFox Chat 2.0?
Do Tidio or HappyFox Chat 2.0 have ads?
Which is updated more often, Tidio or HappyFox Chat 2.0?
Other comparisons
