Comparison

Lightspeed Retail (X) vs Splashtop SOS

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Lightspeed Retail (X)

This point of sale system for iPad offers a modern interface to manage retail operations. It allows for untethered checkouts, flexible sales options, and real-time business insights. Integrates with hardware and other business solutions.

Highlights
  • Untethered checkout experience
  • Flexible sales options (layaways, gift cards)
  • Real-time reporting and insights
  • Customizable sales and inventory reports
  • Integration with hardware and software
  • 24/7 customer support
Features
Read full description

Lightspeed Retail POS is the most powerful and intuitive iPad point of sale system for retail. Designed with a modern and sleek interface that’s as beautiful as your store, Lightspeed Retail POS is the #1 point of sale system that lets you run your business right from your iPad. Join 150,000+ customer locations worldwide who use Lightspeed’s award-winning one-stop commerce platform—no contracts, no commitment necessary. Untether the checkout experience • Move out from behind the counter and take your checkout process to the customer • Speed up the checkout process with Quick Keys and an easy search function • Run various types of promotions and discounts right from the app Serve your customers better • Make selling flexible with layaways, gift cards, on-account sales, and on-the-spot returns • Collect customer details using Lightspeed Retail POS to grow your database and personalize the shopping experience Gain new insights into your business • Access data from anywhere with real-time reporting • Create custom sales, inventory, and customer reports to always have a handle on your retail performance • Manage and track sales targets per store and per team member so everyone can keep improving Enjoy speed and reliability • Delight shoppers with speedy transactions and reduced waiting times in store • Enjoy continuous stable app usage even through your busiest periods Expand the power of your POS • Connect with your own hardware, from barcode scanners to receipt printers • Access powerful capabilities—including Lightspeed Payments and ecommerce—from Lightspeed’s one-stop commerce platform • Integrate with the best solutions in the world, including top accounting software, marketing platforms, and more • Tap into Lightspeed’s open API to create bespoke apps and workflows that suit your business Free onboarding & 24/7 support • Enjoy award-winning customer support from our in-house team that’s available 24/7 • Get the undivided attention of a dedicated account manager • Get free step-by-step articles and resources in our comprehensive Help Center • Watch step-by-step video tutorials to help you navigate and get the most out of your POS Lightspeed Retail is the effortless POS software for busy retailers. You live and breathe retail… and guess what? So do we. We know the unique challenges that brick-and-mortar retailers face, and we’re giving you all the tools you need to run a thriving physical store. Thanks to Lightspeed’s one-stop commerce platform, you can get all the tools to successfully run your business from one powerful solution.

About

Splashtop SOS

Enable IT technicians to provide secure, real-time remote support to your devices. Share your screen and receive guided assistance to quickly resolve technical issues. Connect from desktops or mobile devices with bank-grade security.

Highlights
  • On-demand remote support
  • Real-time screen sharing
  • Bank-grade security
  • Connect from desktop or mobile
  • Voice call technician
Features
Read full description

Secure real-time remote support from your IT technician Easily enable IT to provide secure remote support to your devices while you are at your device or computer. Your technician will be able to remotely screen share and guide you through solving issues in real-time. Why Splashtop? • Simple on-demand support across your desktop and/or mobile devices • Bank-grade security to keep you secure • Live support when you need it • Control who connects to your devices at all times Experience Splashtop Today 1. Download the SOS app on the devices/computers you would like your tech to connect to 2. Share the session ID with your remote technician 3. That’s it! Your technician can now provide the remote support you need! Key Features: • Connect from desktops or other mobile devices • Voice call your technician for assistance

Screenshots

Splashtop SOS3 screens

Verdict

The call

The clearest difference is update cadence: Lightspeed Retail (X) at every 9 days against Splashtop SOS's every 2 months. On price, rating, review sentiment and ratings volume there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

On the App Store both sit at effectively the same score — 3.0 for Lightspeed Retail (X) against 3.0 for Splashtop SOS. Both are backed by a comparable volume of ratings — 47 and 71 respectively. Written reviews are what separate them: 18% of Lightspeed Retail (X)'s written reviews are positive against 12% of Splashtop SOS's.

UpkeepUpdate frequency

Lightspeed Retail (X) ships an update every 9 days, Splashtop SOS every 2 months. The most recent releases landed on November 1, 2026 and November 2, 2026 respectively.

Scorecard1 real difference · 9 level
Lightspeed Retail (X) versus Splashtop SOS: the parameters behind the verdict, then further details
ParameterLightspeed Retail (X)Splashtop SOS
PriceFreeFree
Rating3.0 (47 ratings)3.0 (71 ratings)
Positive reviews18.0% of reviews — better12.1% of reviews
Number of ratings4771 — better
Update frequencyEvery 9 days — betterEvery 2 months
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPadiPhone, iPad — better
Requires iOS17.517.0 — better
Further details — not scored
Size305 MB5 MB
Age rating4+4+
DeveloperLightspeed Commerce Inc.Splashtop Inc.

Customer experience

Lightspeed Retail (X)

All ratings47 ratings
Positive46.8%
Neutral6.4%
Negative46.8%
Written reviews50 reviews
Positive18.0%
Neutral8.0%
Negative74.0%

Splashtop SOS

All ratings70 ratings
Positive45.7%
Neutral7.1%
Negative47.1%
Written reviews132 reviews
Positive12.1%
Neutral0.0%
Negative87.9%

User reviews

Lightspeed Retail (X)

From 47 App Store ratings

What we love

  • 👍 User-friendly on Apple devices
  • 🚀 Fast and intuitive
  • 💡 Great for business growth
  • 💡 Good reporting features
  • 💡 Integrates well with PayPal

Room to improve

  • 😞 Expensive
  • 😞 Poor customer support
  • 😞 Unresponsive support team
  • 😞 Long support response times
  • 😞 Support can't solve issues

Splashtop SOS

From 71 App Store ratings

What we love

  • 👍 Easy to use for remote support
  • 🚀 Fast and efficient remote access
  • 💡 Useful for IT professionals
  • ✅ Secure remote connections

Room to improve

  • ⚠️ Used by scammers for fraud
  • 🚫 Facilitates screen sharing for theft
  • 🔒 Potential for unauthorized access
  • 📱 Scammers trick users into downloading
  • 💰 Users report money theft

Bugs and requests

Lightspeed Retail (X)

Reported bugs

36 issues
  • App and WISE Terminal doesn't display properly
  • Latest update bricked the app
  • Endless problems after Vend integration
  • Bugs and errors riddle the app
  • Scanner support is abysmal
Show 31 more
  • App stops working in the middle of trade
  • Print customer button doesn't work on iPad
  • Label printing not supported
  • Update changed the colors
  • New version keeps dropping printer connection
  • New patch made receipts less legible
  • Doesn't work on latest iOS, crashes
  • Tax issues, incorrectly manages tax
  • Trial doesn't allow inventory addition
  • Cannot delete inventory from trial
  • Error when editing existing product
  • Crashes all the time when trying to enter products
  • Tag search stopped working
  • App won't open
  • Doesn't print properly after update
  • Sell screen vanishes from dashboard menu
  • Exits automatically on launch
  • Rounding bug where tax is rounded up incorrectly
  • Nothing works, logged out, cannot log back in
  • Cannot reset password
  • Crashes immediately on open
  • App continues to run in background but crashes on open
  • App needs to be more reliable
  • Cannot launch on multiple iOS devices
  • Crashes straight away when opened
  • Screen lags, keyboard input delayed
  • Frequently doubles the first keystroke
  • Need to hit search icon every time to add product
  • Not able to register, validation rejects web address
  • Wont run on latest iPad version, wont start
  • App update to vend register is glitchy and has constant crashes

Requested features

14 requests
  • Update WISE Terminal display
  • Make app worth 5 stars with updates
  • Support for non-Apple products
  • Tutorial for UI/UX rearrangement
  • Print customer button to work on iPad
Show 9 more
  • Bring back old color options
  • Allow inventory addition in trial
  • Allow deletion of inventory from trial
  • Fix product editing errors in trial
  • Tag search to work again
  • Add more items to free version
  • Fix rounding bug in tax calculation
  • Bring back search on main screen
  • Allow 3 decimal places in quantity field

Splashtop SOS

Reported bugs

3 issues
  • App crashes (implied by scammer use)
  • Inability to control device remotely (mentioned by one user)
  • Only works in portrait mode (mentioned by one user)

Requested features

2 requests
  • Improved security to prevent scammer misuse
  • Better user education on scam prevention

In-app purchases

None

Lightspeed Retail (X)

No in-app purchases

None

Splashtop SOS

No in-app purchases

Questions

Is Lightspeed Retail (X) free?
Lightspeed Retail (X) is free to download, with no in-app purchases.
Is Splashtop SOS free?
Splashtop SOS is free to download, with no in-app purchases.
Which has better reviews, Lightspeed Retail (X) or Splashtop SOS?
Lightspeed Retail (X) and Splashtop SOS are both rated 3.0 out of 5 on the App Store, from 47 and 71 ratings respectively.
Do Lightspeed Retail (X) or Splashtop SOS have ads?
Neither Lightspeed Retail (X) nor Splashtop SOS shows ads.
Which is updated more often, Lightspeed Retail (X) or Splashtop SOS?
Lightspeed Retail (X) ships an update every 9 days, and Splashtop SOS every 2 months. Most recently, Lightspeed Retail (X) was updated on November 1, 2026 and Splashtop SOS on November 2, 2026.

Other comparisons