Comparison

Dialpad vs Kai Agent

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Dialpad

This business communication platform unifies calls, contacts, and messages into a single application. It offers features like automatic call transcription, rich contact profiles integrated with CRMs, and the ability to switch devices seamlessly during calls. Teams can also monitor and coach calls remotely.

Highlights
  • Unified communication platform
  • Cross-device call switching
  • Automatic call transcription
  • Rich contact profiles with CRM integration
  • Remote call monitoring and coaching
Features
Read full description

Dialpad gives teams a single place to stay connected with a business communication platform that supports every kind of conversation. Whether sales or support, 1:1 or group meeting, Dialpad offers a solution that makes it easier to make smart calls both in and outside your business. Features that Matter: *A Single Platform* Calls, contacts, and messages—all your business communications right in the palm of your hand. *Switch Between Devices* Take calls on the go and switch between your laptop or deskphone to your iOS device in one tap. *Automatic Note-Taking* With Voice Intelligence™, calls are automatically transcribed and surfaced to you once you hang up, so you’re never second-guessing what was said. *Rich Contact Profiles* Contact profiles should include more than just a name and number. With Dialpad, access shared emails or upcoming events plus details from your CRM. *Coach From Anywhere* Monitor and coach calls from a single interface, even when you’re nowhere near a desk, with listen-in features.

About

Kai Agent

This app streamlines renovation projects by offering AI-powered planning, scoping, and purchasing. It allows for detailed property assessments, scope creation with material specifications, and automated cost calculations. Designed for professionals managing multiple properties, it ensures consistency and quality.

Highlights
  • AI-powered planning and scoping
  • Offline property assessments
  • Detailed scope of work generation
  • Automated material and labor cost calculations
  • Integrated catalog pricing
  • Professional photo documentation
Features
Read full description

The Project Layer for Renovation Every renovation starts as a vision for what a home could become. Kai brings the structure, intelligence, and operational clarity to turn that vision into reality. Art is the vision of the renovation. Science is the structure behind it. Kai is where they meet. Trusted by some of the nation’s largest REITs and institutional operators, Kai helps renovation teams execute with confidence, consistency, and scale. From first walk to final closeout, Kai connects scopes, procurement, change orders, punch lists, and execution in one operational platform that keeps every project moving forward. KEY CAPABILITIES • AI-assisted scope creation • Live Home Depot pricing & inventory • Real-time renovation workflows • Offline-ready field operations • One connected system from walkthrough

Screenshots

Dialpad4 screens

Verdict

The call

The clearest difference is ads: Kai Agent at none against Dialpad's shown. Kai Agent also leads on rating (5.0 vs 4.6) and monetization model (free vs ad-supported). Dialpad's advantage is ratings volume (4.6K vs 2). On price, update cadence, in-app purchases and device support there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Kai Agent holds the better App Store score, 5.0 against 4.6. That said, the two scores are not equally well evidenced: Dialpad has 4.6K ratings behind it against 2, so its average is the more settled of the two.

UpkeepUpdate frequency

Both ship on a similar rhythm, roughly fortnightly. The most recent releases landed on October 14, 2026 and October 12, 2026 respectively.

Scorecard4 real differences · 6 level
Dialpad versus Kai Agent: the parameters behind the verdict, then further details
ParameterDialpadKai Agent
PriceFreeFree
Rating4.6 (4.6K ratings)5.0 (2 ratings) — better
Positive reviews34.0% of reviews—
Number of ratings4.6K — better2
Update frequencyFortnightlyFortnightly
AdsYesNo — better
In-app purchasesNoNo
MonetizationAd-supportedFree — better
DevicesiPhone, iPad — betteriPad
Requires iOS17.017.0
Further details — not scored
Size346 MB69 MB
Age rating4+4+
DeveloperDialpad, Inc.Kaiizen Inc

Customer experience

Dialpad

All ratings4,555 ratings
Positive89.6%
Neutral3.0%
Negative7.4%
Written reviews250 reviews
Positive34.0%
Neutral7.2%
Negative58.8%

Kai Agent

All ratings2 ratings
Positive100.0%
Neutral0.0%
Negative0.0%

Bugs and requests

Dialpad

Reported bugs

4 issues
  • Text messages not sending properly
  • Missed calls not showing up in the app
  • Inability to log out of the app
  • Random app crashes and freezes

Requested features

4 requests
  • Threaded messaging for better conversation organization
  • Customizable ringtones and notification sounds
  • Improved integration with native contact lists
  • More granular control over call recording and transcription

Kai Agent

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

Dialpad

No in-app purchases

None

Kai Agent

No in-app purchases

Questions

Is Dialpad free?
Dialpad is free to download, with no in-app purchases.
Is Kai Agent free?
Kai Agent is free to download, with no in-app purchases.
Which has better reviews, Dialpad or Kai Agent?
Kai Agent is rated higher. Dialpad averages 4.6 out of 5 from 4.6K ratings, while Kai Agent averages 5.0 from 2 ratings.
Do Dialpad or Kai Agent have ads?
Dialpad shows ads; Kai Agent does not.
Which is updated more often, Dialpad or Kai Agent?
Dialpad ships an update fortnightly, and Kai Agent fortnightly. Most recently, Dialpad was updated on October 14, 2026 and Kai Agent on October 12, 2026.

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