Comparison

Visual Support vs Element ONE

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Visual Support

This app enables support agents to see your device's camera feed or screen for remote assistance. It offers features like HD audio, screen sharing, and live annotations to facilitate problem-solving. Interactions are initiated via SMS or a webpage invitation.

Highlights
  • Live camera feed sharing
  • Screen sharing and co-browsing
  • Remote pointer
  • Drawing and annotations
  • Session recording
  • Pause video and save photos
Features
Read full description

The Visual Support App allows support agents, experts and claim professionals to see what you see, either by leveraging the back camera of your IOS device or by sharing your screen. To use this application you must be invited via SMS or start the interaction from a webpage. To start the visual interaction you have to download the application and go back to the SMS or webpage to connect the session. During the interaction you can leverage advanced capabilities as: - HD Audio - Video frame rate auto adapt - Screen sharing and co-browsing - Live remote pointer - 2 ways drawing and annotations - Pause video, photos and picture saving - Session recording The app does not allow the remote agent to access any data stored on your device.

About

Element ONE

This app streamlines daily vehicle management for company drivers. It simplifies mileage logging, tracks maintenance, provides access to service cards, and helps locate fuel stations. Drivers can also review company policies and monitor vehicle order status.

Highlights
  • Log business and personal mileage
  • Maintenance reminders and history
  • Access vehicle service card and PIN
  • Locate nearby gas stations with price comparison
  • Review and acknowledge company policies
  • Track vehicle order status
Features
Read full description

Element ONE for Drivers is designed to simplify daily vehicle tasks and bring key driver tools together through a single pane of glass, helping you stay connected, compliant, and productive on the go. Highlights: • Log your business and personal mileage each month in seconds, keeping reporting accurate and effortless. • Stay on top of maintenance with timely reminders, recommended local vendors, and full visibility into your vehicle’s service history and transactions. • Access your vehicle's service card for fuel and maintenance and easily retrieve your PIN code when needed. • Locate nearby gas stations and compare prices to make every fill-up faster and more cost-efficient.  • Easily review and acknowledge company policies directly from the app.  • View and track the status of your ordered vehicle from request to delivery.

Screenshots

Visual Support4 screens
Element ONE4 screens

Verdict

The call

The clearest difference is rating: Element ONE at 4.8 against Visual Support's 3.2. Element ONE also leads on ratings volume (2.9K vs 36) and update cadence (weekly vs monthly). Visual Support's advantage is review sentiment (50% vs 17%). On price, ads, in-app purchases and monetization model there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Element ONE holds the better App Store score, 4.8 against 3.2. That said, the two scores are not equally well evidenced: Element ONE has 2.9K ratings behind it against 36, so its average is the more settled of the two. Written reviews complicate that: 50% of Visual Support's written reviews are positive against 17% of Element ONE's, so the app with the better star average is not the one people write more warmly about.

UpkeepUpdate frequency

Visual Support ships an update monthly, Element ONE weekly. The most recent releases landed on November 6, 2026 and November 8, 2026 respectively.

Scorecard4 real differences · 6 level
Visual Support versus Element ONE: the parameters behind the verdict, then further details
ParameterVisual SupportElement ONE
PriceFreeFree
Rating3.2 (36 ratings)4.8 (2.9K ratings) — better
Positive reviews50.0% of reviews — better17.4% of reviews
Number of ratings362.9K — better
Update frequencyMonthlyWeekly — better
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPad, iPod — betteriPhone, iPod
Requires iOS14.0 — better15.5
Further details — not scored
Size16 MB119 MB
Age rating12+4+
DeveloperSIGHTCALLElement Corporation

Customer experience

Visual Support

All ratings36 ratings
Positive50.0%
Neutral16.7%
Negative33.3%
Written reviews26 reviews
Positive50.0%
Neutral7.7%
Negative42.3%

Element ONE

All ratings2,022 ratings
Positive96.2%
Neutral1.0%
Negative2.8%
Written reviews23 reviews
Positive17.4%
Neutral0.0%
Negative82.6%

In-app purchases

None

Visual Support

No in-app purchases

None

Element ONE

No in-app purchases

Questions

Is Visual Support free?
Visual Support is free to download, with no in-app purchases.
Is Element ONE free?
Element ONE is free to download, with no in-app purchases.
Which has better reviews, Visual Support or Element ONE?
Element ONE is rated higher. Visual Support averages 3.2 out of 5 from 36 ratings, while Element ONE averages 4.8 from 2.9K ratings.
Do Visual Support or Element ONE have ads?
Neither Visual Support nor Element ONE shows ads.
Which is updated more often, Visual Support or Element ONE?
Visual Support ships an update monthly, and Element ONE weekly. Most recently, Visual Support was updated on November 6, 2026 and Element ONE on November 8, 2026.

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