Visual Support vs VictronConnect
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Visual Support
This app enables support agents to see your device's camera feed or screen for remote assistance. It offers features like HD audio, screen sharing, and live annotations to facilitate problem-solving. Interactions are initiated via SMS or a webpage invitation.
- Live camera feed sharing
- Screen sharing and co-browsing
- Remote pointer
- Drawing and annotations
- Session recording
- Pause video and save photos
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The Visual Support App allows support agents, experts and claim professionals to see what you see, either by leveraging the back camera of your IOS device or by sharing your screen. To use this application you must be invited via SMS or start the interaction from a webpage. To start the visual interaction you have to download the application and go back to the SMS or webpage to connect the session. During the interaction you can leverage advanced capabilities as: - HD Audio - Video frame rate auto adapt - Screen sharing and co-browsing - Live remote pointer - 2 ways drawing and annotations - Pause video, photos and picture saving - Session recording The app does not allow the remote agent to access any data stored on your device.
VictronConnect
Access live status information and configure compatible Victron devices. View historical data, update firmware, and explore features through a demo mode. Requires Bluetooth Low Energy.
- Live status data
- Read history records
- Configure settings
- Update firmware
- Demo mode
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VictronConnect lets you get live status info and configure Victron products with built-in bluetooth support or using a VE.Direct Bluetooth LE dongle. LIVE DATA: Get instant data from your solar charger or battery monitor. READ HISTORY RECORDS*: Makes it easy to diagnose your installation. With BlueSolar MPPT chargers you’ll get thirty days history records at one glance. CONFIGURE SETTINGS: Most exciting feature! Configure your device with just a few taps on your phone screen. Simplifies all, navigate through the configuration pages, edit settings and changes will be sent instantly to your device. UPDATE FIRMWARE: Be always up to date. VictronConnect includes the latest firmware versions, when outdated firmware is detected you'll be prompted to update. It is also possible to update firmware manually. DEMO MODE: Select a product from the built-in demo library and discover all the features. This app requires Bluetooth Low Energy, which is supported on the iPhone 4S and up, iPad Air and iPad Mini (3rd and 4th generation). Supported Victron products: * BMV 70x Battery Monitors * BlueSolar & SmartSolar MPPT Chargers** * VE.Direct Phoenix Inverters * Blue Smart IP22 Chargers * Blue Smart IP65 Chargers * Blue Smart IP67 Chargers * Peak Power Pack * MultiPlus and Quattro with VE.Bus Bluetooth Smart Dongle ---- * Only on products with history support ** BlueSolar 70/15 excluded
Screenshots
Verdict
The clearest difference is ratings volume: VictronConnect at 285 against Visual Support's 35. Visual Support's advantage is iOS requirement (14.0 vs 17.0). On price, rating, review sentiment and update cadence there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
On the App Store both sit at effectively the same score — 3.2 for Visual Support against 3.3 for VictronConnect. That said, the two scores are not equally well evidenced: VictronConnect has 285 ratings behind it against 35, so its average is the more settled of the two. Written reviews are what separate them: 50% of Visual Support's written reviews are positive against 43% of VictronConnect's.
Both ship on a similar rhythm, roughly monthly. The most recent releases landed on September 30, 2026 and October 3, 2026 respectively.
| Parameter | Visual Support | VictronConnect |
|---|---|---|
| Price | Free | Free |
| Rating | 3.2 (35 ratings) | 3.3 (285 ratings) — better |
| Positive reviews | 50.0% of reviews — better | 43.5% of reviews |
| Number of ratings | 35 | 285 — better |
| Update frequency | Monthly | Monthly |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod — better | iPhone, iPad |
| Requires iOS | 14.0 — better | 17.0 |
| Further details — not scored | ||
| Size | 16 MB | 189 MB |
| Age rating | 12+ | 4+ |
| Developer | SIGHTCALL | Victron Energy |
Customer experience
Visual Support
VictronConnect
Bugs and requests
Visual Support
Not enough reviews yet to summarise bugs or requests.
VictronConnect
Reported bugs
8 issues- Trends data lost
- Bluetooth disconnects when app is closed
- Firmware update broke it
- App doesn't work after update
- Can't connect to device after update
Show 3 moreShow fewer
- Doesn't work on iPhone 15
- Doesn't work on iPad
- Pairing issues after update
Requested features
14 requests- CarPlay support
- Apple Watch app
- Ability to turn inverter on/off more accessible
- Show battery percentage
- Time till full charge
Show 9 moreShow fewer
- Ability to rename devices
- Ability to view historical data offline
- Ability to export data
- Ability to see current being drawn
- Ability to track data while app is in background
- Ability to view data from multiple devices in one place
- Ability to set default device to connect to
- Shortcuts/Siri integration
- Home screen widget
In-app purchases
Visual Support
No in-app purchases
VictronConnect
No in-app purchases
