Comparison

MGH Access vs MyBILH

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

MGH Access

Connect with Massachusetts General Hospital services and clinicians on the go. Easily find, favorite, and contact specialty provider practices for referrals and transfers. Share contact information with colleagues or friends.

Highlights
  • Connect to MGH services and clinicians
  • Find and favorite specialty practices
  • Facilitate referrals and inpatient transfers
  • Share provider contacts
  • Provide feedback to the development team
Features
Read full description

MGH Access provides a streamlined way for patients and providers to connect to Massachusetts General Hospital services and clinicians while on the go. This mobile app allows you to easily find, favorite and contact specialty provider practices within the MGH to facilitate referrals and inpatient transfers from the convenience of your mobile phone. Know someone else who could use the information? Share a contact with a colleague or friend using the share feature. This app is a resource made available to you by the Massachusetts General Hospital (“MGH”) through the Healthcare Transformation Lab, Referral Management Office and the Lab of Computer Science, all divisions of the Partners HealthCare System, Inc. (“Partners”). For questions, comments or issues, use the feedback button to communicate with us. We are available to assist.

About

MyBILH

Manage your health and medical care with a comprehensive suite of digital tools. Access your patient portal to message your doctor, review test results, manage appointments, and refill prescriptions. Find hospital information, locate urgent care, pay bills, and search for doctors.

Highlights
  • Patient portal for health records
  • Message doctor and care team
  • Review test results
  • Manage appointments
  • Request prescription refills
  • Find urgent care locations
  • Pay medical bills
Features
Read full description

MyBILH gives you easy access to a range of digital tools and services to help you manage your health and your medical care from your mobile device or tablet. App Features: MyBILH Chart: Our new patient portal will bring together health records from all Beth Israel Lahey Health providers and locations, so you can more easily manage every aspect of your care. -Message with your doctor’s office and care team -Review test results -View notes and visit summaries -Access your health information -Manage your appointments -Request prescription refills Hospital Information: Find important information about our hospital locations, including parking and directions. Find Urgent Care: Locate an urgent care facility near you and reserve a spot. Pay a Bill: Pay a bill as a guest, without logging in, or get an estimate for care. Find a Doctor: Search our provider directories to find a primary care or specialist physician or advanced practice provider. Upload health and fitness data, including data from the “Apple health app,” when enrolled in self-tracking programs.

Screenshots

MGH Access4 screens
MyBILH4 screens

Verdict

The call

The clearest difference is rating: MGH Access at 4.8 against MyBILH's 4.3. MGH Access also leads on iOS requirement (10.0 vs 18.0). MyBILH's advantage is ratings volume (1K vs 5) and update cadence (every 3 months vs every 8 months). On price, ads, in-app purchases and monetization model there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

MGH Access holds the better App Store score, 4.8 against 4.3. That said, the two scores are not equally well evidenced: MyBILH has 1K ratings behind it against 5, so its average is the more settled of the two.

UpkeepUpdate frequency

MGH Access ships an update every 8 months, MyBILH every 3 months. The most recent releases landed on September 10, 2026 and September 25, 2026 respectively.

Scorecard4 real differences · 6 level
MGH Access versus MyBILH: the parameters behind the verdict, then further details
ParameterMGH AccessMyBILH
PriceFreeFree
Rating4.8 (5 ratings) — better4.3 (1K ratings)
Positive reviews—49.6% of reviews
Number of ratings51K — better
Update frequencyEvery 8 monthsEvery 3 months — better
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPad, iPodiPhone, iPad, Apple Watch
Requires iOS10.0 — better18.0
Further details — not scored
Size70 MB183 MB
Age rating4+17+
DeveloperMassachusetts General HospitalBIDMC

Customer experience

MGH Access

All ratings5 ratings
Positive100.0%
Neutral0.0%
Negative0.0%

MyBILH

All ratings1,004 ratings
Positive80.7%
Neutral3.5%
Negative15.8%
Written reviews125 reviews
Positive49.6%
Neutral8.0%
Negative42.4%

Bugs and requests

MGH Access

Not enough reviews yet to summarise bugs or requests.

MyBILH

Reported bugs

4 issues
  • Inability to reach out to doctors directly
  • Messages not being received or delayed
  • Appointments being deleted from the system
  • Difficulty signing up and navigating the app

Requested features

3 requests
  • Ability to change login credentials
  • Better integration with previous medical record systems
  • More detailed visit/appointment descriptions

In-app purchases

None

MGH Access

No in-app purchases

None

MyBILH

No in-app purchases

Questions

Is MGH Access free?
MGH Access is free to download, with no in-app purchases.
Is MyBILH free?
MyBILH is free to download, with no in-app purchases.
Which has better reviews, MGH Access or MyBILH?
MGH Access is rated higher. MGH Access averages 4.8 out of 5 from 5 ratings, while MyBILH averages 4.3 from 1K ratings.
Do MGH Access or MyBILH have ads?
Neither MGH Access nor MyBILH shows ads.
Which is updated more often, MGH Access or MyBILH?
MGH Access ships an update every 8 months, and MyBILH every 3 months. Most recently, MGH Access was updated on September 10, 2026 and MyBILH on September 25, 2026.

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