MGH Access vs MyBILH
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
MGH Access
Connect with Massachusetts General Hospital services and clinicians on the go. Easily find, favorite, and contact specialty provider practices for referrals and transfers. Share contact information with colleagues or friends.
- Connect to MGH services and clinicians
- Find and favorite specialty practices
- Facilitate referrals and inpatient transfers
- Share provider contacts
- Provide feedback to the development team
Read full descriptionHide full description
MGH Access provides a streamlined way for patients and providers to connect to Massachusetts General Hospital services and clinicians while on the go. This mobile app allows you to easily find, favorite and contact specialty provider practices within the MGH to facilitate referrals and inpatient transfers from the convenience of your mobile phone. Know someone else who could use the information? Share a contact with a colleague or friend using the share feature. This app is a resource made available to you by the Massachusetts General Hospital (“MGH”) through the Healthcare Transformation Lab, Referral Management Office and the Lab of Computer Science, all divisions of the Partners HealthCare System, Inc. (“Partners”). For questions, comments or issues, use the feedback button to communicate with us. We are available to assist.
MyBILH
Manage your health and medical care with a comprehensive suite of digital tools. Access your patient portal to message your doctor, review test results, manage appointments, and refill prescriptions. Find hospital information, locate urgent care, pay bills, and search for doctors.
- Patient portal for health records
- Message doctor and care team
- Review test results
- Manage appointments
- Request prescription refills
- Find urgent care locations
- Pay medical bills
Read full descriptionHide full description
MyBILH gives you easy access to a range of digital tools and services to help you manage your health and your medical care from your mobile device or tablet. App Features: MyBILH Chart: Our new patient portal will bring together health records from all Beth Israel Lahey Health providers and locations, so you can more easily manage every aspect of your care. -Message with your doctor’s office and care team -Review test results -View notes and visit summaries -Access your health information -Manage your appointments -Request prescription refills Hospital Information: Find important information about our hospital locations, including parking and directions. Find Urgent Care: Locate an urgent care facility near you and reserve a spot. Pay a Bill: Pay a bill as a guest, without logging in, or get an estimate for care. Find a Doctor: Search our provider directories to find a primary care or specialist physician or advanced practice provider. Upload health and fitness data, including data from the “Apple health app,” when enrolled in self-tracking programs.
Screenshots
Verdict
The clearest difference is rating: MGH Access at 4.8 against MyBILH's 4.3. MGH Access also leads on iOS requirement (10.0 vs 18.0). MyBILH's advantage is ratings volume (1K vs 5) and update cadence (every 3 months vs every 8 months). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
MGH Access holds the better App Store score, 4.8 against 4.3. That said, the two scores are not equally well evidenced: MyBILH has 1K ratings behind it against 5, so its average is the more settled of the two.
MGH Access ships an update every 8 months, MyBILH every 3 months. The most recent releases landed on September 10, 2026 and September 25, 2026 respectively.
| Parameter | MGH Access | MyBILH |
|---|---|---|
| Price | Free | Free |
| Rating | 4.8 (5 ratings) — better | 4.3 (1K ratings) |
| Positive reviews | — | 49.6% of reviews |
| Number of ratings | 5 | 1K — better |
| Update frequency | Every 8 months | Every 3 months — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod | iPhone, iPad, Apple Watch |
| Requires iOS | 10.0 — better | 18.0 |
| Further details — not scored | ||
| Size | 70 MB | 183 MB |
| Age rating | 4+ | 17+ |
| Developer | Massachusetts General Hospital | BIDMC |
Customer experience
MGH Access
MyBILH
Bugs and requests
MGH Access
Not enough reviews yet to summarise bugs or requests.
MyBILH
Reported bugs
4 issues- Inability to reach out to doctors directly
- Messages not being received or delayed
- Appointments being deleted from the system
- Difficulty signing up and navigating the app
Requested features
3 requests- Ability to change login credentials
- Better integration with previous medical record systems
- More detailed visit/appointment descriptions
In-app purchases
MGH Access
No in-app purchases
MyBILH
No in-app purchases
Questions
Is MGH Access free?
Is MyBILH free?
Which has better reviews, MGH Access or MyBILH?
Do MGH Access or MyBILH have ads?
Which is updated more often, MGH Access or MyBILH?
Other comparisons















