OptumRx vs Publix Pharmacy
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
OptumRx
Manage your pharmacy benefits and medications from your phone. Compare drug prices, view your prescriptions, and opt for home delivery. Refill prescriptions, track orders, and access your member ID card easily.
- Compare drug prices
- View all medications
- Transfer to home delivery
- Refill home delivery prescriptions
- Check order status
- View member ID card
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The OptumRx mobile app helps members manage pharmacy benefits without walking into a pharmacy. Compare drug prices, view all your medications, and transfer eligible medications to home delivery. Users can also refill their home delivery prescriptions, check order status, set up automatic refills, and more. Other features include: • View member ID card • Resolve home delivery order holds • Manage account information Search, compare and save. With our easy-to-use tools, you'll get the info you need to find the right drug and pricing options for you. Send medications right to your home. You may be eligible for the convenience of Home Delivery, avoiding trips to the pharmacy to pick up your medications. Manage your Medicine Cabinet anywhere. Easily manage your medications and orders on any device- whether at home or on the go. Our Promises There are some things in life we depend on. Medication is often one of them. We promise to deliver simple ways to get the medication you need. • Affordability We help you find the medications you need at the lowest price available to you. • Accessibility Everything we do centers on getting you the medication you need, when you need it, your way. • Advocacy We'll be here to guide you any time you need us with compassionate care and a simple experience.
Publix Pharmacy
Easily manage your prescriptions with quick refills, status updates, and order history. Set up an account for automatic prescription additions and reminders. Offers convenient pickup and delivery options for medications.
- Quick prescription refills
- Multiple prescriptions/patient management
- Prescription status and history
- Prepaid pickup, curbside, delivery, drive-thru
- Scan bottle for refill
- Add family and pet prescriptions
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The Publix Pharmacy app makes it even easier to manage prescriptions. New time-saving features are just what the doctor ordered. *Quick refills *Easy account setup *Multiple prescriptions/patient management *Prescription status, order history & details *Prepaid pickup & curbside pickup, delivery, and drive-thru at select locations Scan to refill. Use your camera to scan the bottle. Request refills in a snap. Be our guest. Find a Publix Pharmacy, transfer prescriptions, and refill quickly without an account. Switch it up. Getting started with us is easy. Transfer all your existing prescriptions to a nearby Publix Pharmacy. One-time easy account setup. Just scan a recently filled Publix prescription bottle or enter the number from the label. We'll fill in your account details. Log in to access more features. When the doctor calls in your next prescription, it will automatically appear in your app. Just log in to your account to see important details, get helpful notifications, and set reminders. Just a tap away. Tap to view which prescriptions are ready for refill, in progress, or ready for pickup. Pay in advance. You’ll be notified when prescriptions are ready, then pick up and go. More choices. Receive medications from prepaid pickup & curbside pickup, delivery, or drive-thru at select locations. Care for the whole family. Add minors under 13 to your profile, and pets too. Members can also share profiles with others to allow access to prescription details and order history. The perks are endless. All patients’ prescription cards are neatly organized in one place. Your feedback matters to us. Please contact the Publix Customer Care team with questions, suggestions, or concerns. Phone: 1.800.242.1227 Monday – Friday: 8 a.m. – 7 p.m. (EST) Saturday: 9 a.m. – noon (EST)
Screenshots
Verdict
OptumRx and Publix Pharmacy both sit at 4.7 stars, but that hides the real split: 61% of Publix Pharmacy's written reviews are positive against 16% of OptumRx's. OptumRx's advantage is ratings volume (146K vs 36K) and device support (3 vs 1). On price, rating, update cadence and ads there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Publix Pharmacy holds the better App Store score, 4.9 against 4.7. Both are backed by a comparable volume of ratings — 146K and 36K respectively. Written reviews point the same way: 16% of OptumRx's written reviews are positive against 61% of Publix Pharmacy's.
Both ship on a similar rhythm, roughly monthly. Both last shipped on October 21, 2026.
| Parameter | OptumRx | Publix Pharmacy |
|---|---|---|
| Price | Free | Free |
| Rating | 4.7 (146K ratings) | 4.9 (36K ratings) — better |
| Positive reviews | 15.7% of reviews | 60.7% of reviews — better |
| Number of ratings | 146K — better | 36K |
| Update frequency | Monthly | Monthly |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Best chart rank | #62 | #36 — better |
| Devices | iPhone, iPad, iPod — better | iPhone |
| Requires iOS | 15.1 — better | 16.0 |
| Further details — not scored | ||
| Size | 91 MB | 57 MB |
| Age rating | 4+ | 4+ |
| Developer | Optum Inc. | Publix Super Markets Inc. |
Customer experience
OptumRx
Publix Pharmacy
User reviews
OptumRx
From 146K App Store ratingsWhat we love
- 🚀 Convenient home delivery
- 💰 Affordable prices
- 📦 Reliable mail order service
- 🕰️ Timely order processing
- 🤝 Helpful customer service
Room to improve
- 🐛 Inconsistent app performance
- 🔍 Difficult to navigate app
- 🚫 Forced to use specific pharmacies
- 📤 Delayed or missing deliveries
- 🤖 Poor communication from automated systems
Publix Pharmacy
From 36K App Store ratingsWhat we love
- 🚀 Easy to use
- 🚀 Convenient prescription management
- 👍 Friendly and helpful staff
- 👍 Reliable pharmacy service
- 👍 Excellent customer service
Room to improve
- 🐛 Buggy and unreliable app
- 🐛 Slow performance and loading times
- 🐛 Inconsistent prescription status updates
- 🐛 Inability to add/manage prescriptions
- 🐛 Payment and login issues
Bugs and requests
OptumRx
Reported bugs
3 issues- App freezes and crashes
- Login issues and account lockouts
- Incorrect pricing and order status information
Requested features
4 requests- Ability to view prescription refill dates
- Option to opt-out of automatic refills
- Integration with local pharmacies
- Improved app usability and accessibility
Publix Pharmacy
Reported bugs
5 issues- App crashes and freezes frequently
- Login issues and inability to access account
- Prescription information not syncing properly
- Payment processing errors and inconsistencies
- Incompatibility with newer iOS versions
Requested features
5 requests- Add ability to archive/remove old prescriptions
- Improve prescription status notifications
- Allow communication with pharmacy through the app
- Provide more detailed prescription information
- Enable family member prescription management
In-app purchases
OptumRx
No in-app purchases
Publix Pharmacy
No in-app purchases









