Comparison

OptumRx vs Publix Pharmacy

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

OptumRx

Manage your pharmacy benefits and medications from your phone. Compare drug prices, view your prescriptions, and opt for home delivery. Refill prescriptions, track orders, and access your member ID card easily.

Highlights
  • Compare drug prices
  • View all medications
  • Transfer to home delivery
  • Refill home delivery prescriptions
  • Check order status
  • View member ID card
Features
Currently charting
Read full description

The OptumRx mobile app helps members manage pharmacy benefits without walking into a pharmacy. Compare drug prices, view all your medications, and transfer eligible medications to home delivery. Users can also refill their home delivery prescriptions, check order status, set up automatic refills, and more. Other features include: • View member ID card • Resolve home delivery order holds • Manage account information Search, compare and save. With our easy-to-use tools, you'll get the info you need to find the right drug and pricing options for you. Send medications right to your home. You may be eligible for the convenience of Home Delivery, avoiding trips to the pharmacy to pick up your medications. Manage your Medicine Cabinet anywhere. Easily manage your medications and orders on any device- whether at home or on the go. Our Promises There are some things in life we depend on. Medication is often one of them. We promise to deliver simple ways to get the medication you need. • Affordability We help you find the medications you need at the lowest price available to you. • Accessibility Everything we do centers on getting you the medication you need, when you need it, your way. • Advocacy We'll be here to guide you any time you need us with compassionate care and a simple experience.

About

Publix Pharmacy

Easily manage your prescriptions with quick refills, status updates, and order history. Set up an account for automatic prescription additions and reminders. Offers convenient pickup and delivery options for medications.

Highlights
  • Quick prescription refills
  • Multiple prescriptions/patient management
  • Prescription status and history
  • Prepaid pickup, curbside, delivery, drive-thru
  • Scan bottle for refill
  • Add family and pet prescriptions
Features
Currently charting
Read full description

The Publix Pharmacy app makes it even easier to manage prescriptions. New time-saving features are just what the doctor ordered.  *Quick refills  *Easy account setup  *Multiple prescriptions/patient management  *Prescription status, order history & details  *Prepaid pickup & curbside pickup, delivery, and drive-thru at select locations    Scan to refill.  Use your camera to scan the bottle. Request refills in a snap.    Be our guest.  Find a Publix Pharmacy, transfer prescriptions, and refill quickly without an account.    Switch it up.  Getting started with us is easy. Transfer all your existing prescriptions to a nearby Publix Pharmacy.    One-time easy account setup.  Just scan a recently filled Publix prescription bottle or enter the number from the label. We'll fill in your account details.    Log in to access more features.  When the doctor calls in your next prescription, it will automatically appear in your app. Just log in to your account to see important details, get helpful notifications, and set reminders.    Just a tap away.  Tap to view which prescriptions are ready for refill, in progress, or ready for pickup.    Pay in advance.  You’ll be notified when prescriptions are ready, then pick up and go.    More choices.  Receive medications from prepaid pickup & curbside pickup, delivery, or drive-thru at select locations.    Care for the whole family.  Add minors under 13 to your profile, and pets too. Members can also share profiles with others to allow access to prescription details and order history.    The perks are endless.  All patients’ prescription cards are neatly organized in one place.     Your feedback matters to us. Please contact the Publix Customer Care team with questions, suggestions, or concerns.    Phone:  1.800.242.1227  Monday – Friday: 8 a.m. – 7 p.m. (EST)  Saturday: 9 a.m. – noon (EST)

Screenshots

OptumRx4 screens
Publix Pharmacy4 screens

Verdict

The call

OptumRx and Publix Pharmacy both sit at 4.7 stars, but that hides the real split: 61% of Publix Pharmacy's written reviews are positive against 16% of OptumRx's. OptumRx's advantage is ratings volume (146K vs 36K) and device support (3 vs 1). On price, rating, update cadence and ads there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Publix Pharmacy holds the better App Store score, 4.9 against 4.7. Both are backed by a comparable volume of ratings — 146K and 36K respectively. Written reviews point the same way: 16% of OptumRx's written reviews are positive against 61% of Publix Pharmacy's.

UpkeepUpdate frequency

Both ship on a similar rhythm, roughly monthly. Both last shipped on October 21, 2026.

Scorecard3 real differences · 8 level
OptumRx versus Publix Pharmacy: the parameters behind the verdict, then further details
ParameterOptumRxPublix Pharmacy
PriceFreeFree
Rating4.7 (146K ratings)4.9 (36K ratings) — better
Positive reviews15.7% of reviews60.7% of reviews — better
Number of ratings146K — better36K
Update frequencyMonthlyMonthly
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
Best chart rank#62#36 — better
DevicesiPhone, iPad, iPod — betteriPhone
Requires iOS15.1 — better16.0
Further details — not scored
Size91 MB57 MB
Age rating4+4+
DeveloperOptum Inc.Publix Super Markets Inc.

Customer experience

OptumRx

All ratings145,737 ratings
Positive95.0%
Neutral2.8%
Negative2.3%
Written reviews242 reviews
Positive15.7%
Neutral5.0%
Negative79.3%

Publix Pharmacy

All ratings33,225 ratings
Positive98.7%
Neutral0.7%
Negative0.6%
Written reviews468 reviews
Positive60.7%
Neutral6.6%
Negative32.7%

User reviews

OptumRx

From 146K App Store ratings

What we love

  • 🚀 Convenient home delivery
  • 💰 Affordable prices
  • 📦 Reliable mail order service
  • 🕰️ Timely order processing
  • 🤝 Helpful customer service

Room to improve

  • 🐛 Inconsistent app performance
  • 🔍 Difficult to navigate app
  • 🚫 Forced to use specific pharmacies
  • 📤 Delayed or missing deliveries
  • 🤖 Poor communication from automated systems

Publix Pharmacy

From 36K App Store ratings

What we love

  • 🚀 Easy to use
  • 🚀 Convenient prescription management
  • 👍 Friendly and helpful staff
  • 👍 Reliable pharmacy service
  • 👍 Excellent customer service

Room to improve

  • 🐛 Buggy and unreliable app
  • 🐛 Slow performance and loading times
  • 🐛 Inconsistent prescription status updates
  • 🐛 Inability to add/manage prescriptions
  • 🐛 Payment and login issues

Bugs and requests

OptumRx

Reported bugs

3 issues
  • App freezes and crashes
  • Login issues and account lockouts
  • Incorrect pricing and order status information

Requested features

4 requests
  • Ability to view prescription refill dates
  • Option to opt-out of automatic refills
  • Integration with local pharmacies
  • Improved app usability and accessibility

Publix Pharmacy

Reported bugs

5 issues
  • App crashes and freezes frequently
  • Login issues and inability to access account
  • Prescription information not syncing properly
  • Payment processing errors and inconsistencies
  • Incompatibility with newer iOS versions

Requested features

5 requests
  • Add ability to archive/remove old prescriptions
  • Improve prescription status notifications
  • Allow communication with pharmacy through the app
  • Provide more detailed prescription information
  • Enable family member prescription management

In-app purchases

None

OptumRx

No in-app purchases

None

Publix Pharmacy

No in-app purchases

Questions

Is OptumRx free?
OptumRx is free to download, with no in-app purchases.
Is Publix Pharmacy free?
Publix Pharmacy is free to download, with no in-app purchases.
Which has better reviews, OptumRx or Publix Pharmacy?
Publix Pharmacy is rated higher. OptumRx averages 4.7 out of 5 from 146K ratings, while Publix Pharmacy averages 4.9 from 36K ratings.
Do OptumRx or Publix Pharmacy have ads?
Neither OptumRx nor Publix Pharmacy shows ads.
Which is updated more often, OptumRx or Publix Pharmacy?
OptumRx ships an update monthly, and Publix Pharmacy monthly. Most recently, OptumRx was updated on October 21, 2026 and Publix Pharmacy on October 21, 2026.
Which is more popular, OptumRx or Publix Pharmacy?
OptumRx currently peaks at #62 in the App Store charts, and Publix Pharmacy at #36. Chart position reflects recent download velocity rather than total install base.

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