Support by Sony vs simplehuman mirror
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Support by Sony
Quickly access support information for your Sony products. Receive instant notifications for software updates, news, and helpful guides related to your bookmarked devices.
- Find support information for Sony products
- Instant notifications for bookmarked products
- Software and firmware update alerts
- Receive helpful guides
- Important news about your products
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- Find support information for your Sony products with Support by Sony Support by Sony helps you quickly find support information. - Instant notification about your bookmarked products Receive important news, software / firmware updates and helpful guides about your products directly to your smartphone.
simplehuman mirror
Control and customize your smart mirror's lighting and audio features. Adjust brightness, set schedules, and access presets for an optimized experience. Connect and manage your device for personalized use.
- Adjust Tru-Lux stay-on time
- Access preset light settings
- Enable night light feature
- Schedule night shift
- Register your mirror
- Enable Alexa (Hi-Fi only)
- Adjust audio EQ (Hi-Fi only)
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Companion app for the simplehuman pro and hi-fi mirrors: -adjust tru-lux stay-on time -access preset light settings -enable night light feature -schedule night shift -register your mirror -enable Alexa (hi-fi only) -turn on proximity audio feature (hi-fi only) -adjust audio EQ (hi-fi only)
Screenshots
Verdict
The clearest difference is rating: Support by Sony at 4.0 against simplehuman mirror's 2.3. Support by Sony also leads on review sentiment (36% vs 5%) and ratings volume (329 vs 76). simplehuman mirror's advantage is iOS requirement (13.0 vs 15.0). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Support by Sony holds the better App Store score, 4.0 against 2.3. Both are backed by a comparable volume of ratings — 329 and 76 respectively. Written reviews point the same way: 36% of Support by Sony's written reviews are positive against 5% of simplehuman mirror's.
Support by Sony ships an update every 3 months, simplehuman mirror every 6 weeks. The most recent releases landed on November 5, 2026 and November 2, 2026 respectively.
| Parameter | Support by Sony | simplehuman mirror |
|---|---|---|
| Price | Free | Free |
| Rating | 4.0 (329 ratings) — better | 2.3 (76 ratings) |
| Positive reviews | 36.0% of reviews — better | 5.3% of reviews |
| Number of ratings | 329 — better | 76 |
| Update frequency | Every 3 months | Every 6 weeks — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod — better | iPhone, iPod |
| Requires iOS | 15.0 | 13.0 — better |
| Further details — not scored | ||
| Size | 14 MB | 53 MB |
| Age rating | 4+ | 4+ |
| Developer | Sony Corporation | simplehuman |
Customer experience
Support by Sony
simplehuman mirror
User reviews
Support by Sony
From 329 App Store ratingsWhat we love
- 👍 Helpful information
- 🚀 Useful for multiple Sony products
- 📢 Provides firmware update notifications
Room to improve
- 🐛 App crashes and bugs
- 🤖 Unhelpful chatbot/virtual assistant
- 📄 Lacks bulk message management options
- 🔀 Difficulty importing/syncing registered products
- 🔒 Poor account/login functionality
simplehuman mirror
From 76 App Store ratingsWhat we love
- ✨ Easy setup (occasional)
- 💖 Mirror itself is loved
Room to improve
- ❌ App connectivity issues
- ❌ Mirror becomes useless without app
- ❌ Long-standing unresolved issues
- ❌ Poor customer support response
- ❌ App updates break functionality
Bugs and requests
Support by Sony
Reported bugs
3 issues- Unable to add/sync registered products
- Notifications not clearing properly
- Live chat feature not functioning
Requested features
3 requests- Add option to mark all messages as read
- Implement landscape mode support
- Provide ability to open support cases directly in the app
simplehuman mirror
Reported bugs
21 issues- Internal service error during setup
- Cannot connect mirror to WiFi
- App does not pair with phones
- Mirror won't light up or turns off quickly
- App shows 'not connected to WiFi' despite connection
Show 16 moreShow fewer
- App settings not applied to mirror
- Mirror linked to another account error
- Magic link/password reset emails not received
- App overlay on text
- App logs out users
- App doesn't recognize mirror after updates
- App doesn't save settings
- App crashes
- App doesn't recognize old accounts
- App doesn't allow registration of existing mirrors
- App doesn't display battery level
- App limits mirror on-time to 30 seconds
- App doesn't recognize mirror after update
- App doesn't allow Alexa connection
- App doesn't connect to WiFi router
- App gets stuck in connection loop
Requested features
7 requests- Fix app connectivity issues
- Restore old app features (e.g., longer auto-off times, battery level display)
- Improve customer support responsiveness
- Create a new, functional app
- Allow users to control mirror on-time duration
Show 2 moreShow fewer
- Add a power button in the app
- Provide a phone number for live support
In-app purchases
Support by Sony
No in-app purchases
simplehuman mirror
No in-app purchases
Questions
Is Support by Sony free?
Is simplehuman mirror free?
Which has better reviews, Support by Sony or simplehuman mirror?
Do Support by Sony or simplehuman mirror have ads?
Which is updated more often, Support by Sony or simplehuman mirror?
Other comparisons
