Support by Sony vs DIRECTV TECH PROTECT
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Support by Sony
Quickly access support information for your Sony products. Receive instant notifications for software updates, news, and helpful guides related to your bookmarked devices.
- Find support information for Sony products
- Instant notifications for bookmarked products
- Software and firmware update alerts
- Receive helpful guides
- Important news about your products
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- Find support information for your Sony products with Support by Sony Support by Sony helps you quickly find support information. - Instant notification about your bookmarked products Receive important news, software / firmware updates and helpful guides about your products directly to your smartphone.
DIRECTV TECH PROTECT
Manage your tech protection plan and access personalized tech support for your connected devices. Get help with repairs, replacements, and troubleshooting through articles, videos, and live chat with tech pros.
- Manage tech protection plans
- Access device-specific articles and videos
- File and track repair/replacement claims
- Get live tech support via call or chat
- Remote device connection for troubleshooting
- Support for various home electronics
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Having connected devices as part of your home tech life is great since it keeps things running smoothly. But keeping up with multiple connected devices can be complicated. That’s where the DIRECTV TECH PROTECT app comes in. It’s personalized tech support right at your fingertips and hassle-free repair and replacement protection. Manage your tech protection plan and benefits with the DIRECTV TECH PROTECT app. • Register your home office and entertainment devices to access thousands of device-specific articles and videos, how-to tips and tricks, and step-by-step quick fixes — all curated by our tech pros. • View protection plan details, including service fees, from one convenient spot. • File and track your claims easily and get immediate help. • Check the latest repair or replacement status on your device. • Get to the bottom of your tech challenges with help from live tech pros via call or chat. • Enjoy unlimited tech support for your home electronics and technology such as laptops, computers, smartphones, printers, routers, game consoles, smart TVs, wireless speakers, and smart thermostats. • Connect remotely and securely with a tech pro via smartphone screen or camera share to get quick fixes.
Screenshots
Verdict
The clearest difference is rating: Support by Sony at 4.0 against DIRECTV TECH PROTECT's 3.2. Support by Sony also leads on ratings volume (326 vs 12). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Support by Sony holds the better App Store score, 4.0 against 3.2. That said, the two scores are not equally well evidenced: Support by Sony has 326 ratings behind it against 12, so its average is the more settled of the two.
Both ship on a similar rhythm, roughly every 3 months. The most recent releases landed on September 15, 2026 and July 8, 2026 respectively.
| Parameter | Support by Sony | DIRECTV TECH PROTECT |
|---|---|---|
| Price | Free | Free |
| Rating | 4.0 (326 ratings) — better | 3.2 (12 ratings) |
| Positive reviews | 36.0% of reviews | — |
| Number of ratings | 326 — better | 12 |
| Update frequency | Every 3 months | Every 3 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod — better | iPhone, iPod |
| Requires iOS | 15.0 — better | 15.1 |
| Further details — not scored | ||
| Size | 14 MB | 92 MB |
| Age rating | 4+ | 4+ |
| Developer | Sony Corporation | American Bankers Insurance Group, Inc. |
Customer experience
Support by Sony
DIRECTV TECH PROTECT
Bugs and requests
Support by Sony
Reported bugs
3 issues- Unable to add/sync registered products
- Notifications not clearing properly
- Live chat feature not functioning
Requested features
3 requests- Add option to mark all messages as read
- Implement landscape mode support
- Provide ability to open support cases directly in the app
DIRECTV TECH PROTECT
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Support by Sony
No in-app purchases
DIRECTV TECH PROTECT
No in-app purchases
Questions
Is Support by Sony free?
Is DIRECTV TECH PROTECT free?
Which has better reviews, Support by Sony or DIRECTV TECH PROTECT?
Do Support by Sony or DIRECTV TECH PROTECT have ads?
Which is updated more often, Support by Sony or DIRECTV TECH PROTECT?
Other comparisons
