HelpSpot vs UniFi Endpoint
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
HelpSpot
Manage customer support requests on the go. Respond to inquiries, add notes, and utilize saved replies for quick customer service. Access filters, search, and request history from your mobile device.
- Respond to requests
- Add private notes
- Access filters
- Use popular responses
- Full searching
- Request history access
- Customer history
Read full descriptionHide full description
Take the power of HelpSpot with you. Access all your filters, reply to customers, and use popular responses for instant replies. Own your help desk. With HelpSpot for iOS you can: * Respond to requests * Add private notes to requests * Access all your filters * Access your most popular response * Full searching * Full request history access * Customer history * Works on self hosted and hosted installations * Universal app for iPhone and iPad
UniFi Endpoint
This app provides secure, on-premises access and control for various organizational resources. It allows for one-click WiFi and VPN connections, smart door unlocking, and easy access to files and EV charging.
- Smart door access
- One-click WiFi connection
- One-click VPN connection
- Camera sharing
- EV charging
- File access
- Softphone functionality
Read full descriptionHide full description
UniFi Endpoint offers a complete, secure, and seamless on-premises solution for effortless access and control—right at your fingertips. - Smart Door Access: Unlock doors with a simple tap on your phone. - One-Click WiFi: Connect to the organization’s WiFi without entering credentials. - One-Click VPN: Access the organization’s VPN without entering credentials. - Camera Sharing: View live camera feeds and collaborate in real time for enhanced security. - EV Charging: Charge your electric vehicle with ease. - File Access: Access and sync drive folders on the go. - Softphone: Make calls, check voicemail, and stay connected anytime. Upgrade to UID Enterprise, our cloud-based solution, and experience the next level of security, multi-site support, seamless 3rd-party service integration, and other powerful features.
Screenshots
Verdict
The clearest difference is rating: UniFi Endpoint at 4.8 against HelpSpot's 3.0. UniFi Endpoint also leads on update cadence (every 2 weeks vs every 6 months) and ratings volume (12K vs 4). HelpSpot's advantage is iOS requirement (15.6 vs 18.0). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
UniFi Endpoint holds the better App Store score, 4.8 against 3.0. That said, the two scores are not equally well evidenced: UniFi Endpoint has 12K ratings behind it against 4, so its average is the more settled of the two. Written reviews point the same way: 17% of HelpSpot's written reviews are positive against 30% of UniFi Endpoint's.
HelpSpot ships an update every 6 months, UniFi Endpoint every 2 weeks. The most recent releases landed on September 5, 2026 and September 27, 2026 respectively.
| Parameter | HelpSpot | UniFi Endpoint |
|---|---|---|
| Price | Free | Free |
| Rating | 3.0 (4 ratings) | 4.8 (12K ratings) — better |
| Positive reviews | 16.7% of reviews | 29.7% of reviews — better |
| Number of ratings | 4 | 12K — better |
| Update frequency | Every 6 months | Every 2 weeks — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Best chart rank | — | #209 — better |
| Devices | iPhone, iPad, iPod | iPhone, iPad, Apple Watch |
| Requires iOS | 15.6 — better | 18.0 |
| Further details — not scored | ||
| Size | 7 MB | 283 MB |
| Age rating | 4+ | 4+ |
| Developer | UserScape Inc. | Ubiquiti Inc. |
Customer experience
HelpSpot
UniFi Endpoint
Bugs and requests
HelpSpot
Not enough reviews yet to summarise bugs or requests.
UniFi Endpoint
Reported bugs
4 issues- Softphone not ringing for external calls
- Unwanted video call integration
- Repeated door unlock attempts
- Inconsistent door control functionality
Requested features
5 requests- Add NFC support
- Implement one-touch unlock
- Integrate with CarPlay
- Provide a widget option
- Add texting capabilities
In-app purchases
HelpSpot
No in-app purchases
UniFi Endpoint
No in-app purchases
