Dialpad vs HelpSpot
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Dialpad
This business communication platform unifies calls, contacts, and messages into a single application. It offers features like automatic call transcription, rich contact profiles integrated with CRMs, and the ability to switch devices seamlessly during calls. Teams can also monitor and coach calls remotely.
- Unified communication platform
- Cross-device call switching
- Automatic call transcription
- Rich contact profiles with CRM integration
- Remote call monitoring and coaching
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Dialpad gives teams a single place to stay connected with a business communication platform that supports every kind of conversation. Whether sales or support, 1:1 or group meeting, Dialpad offers a solution that makes it easier to make smart calls both in and outside your business. Features that Matter: *A Single Platform* Calls, contacts, and messages—all your business communications right in the palm of your hand. *Switch Between Devices* Take calls on the go and switch between your laptop or deskphone to your iOS device in one tap. *Automatic Note-Taking* With Voice Intelligence™, calls are automatically transcribed and surfaced to you once you hang up, so you’re never second-guessing what was said. *Rich Contact Profiles* Contact profiles should include more than just a name and number. With Dialpad, access shared emails or upcoming events plus details from your CRM. *Coach From Anywhere* Monitor and coach calls from a single interface, even when you’re nowhere near a desk, with listen-in features.
HelpSpot
Manage customer support requests on the go. Respond to inquiries, add notes, and utilize saved replies for quick customer service. Access filters, search, and request history from your mobile device.
- Respond to requests
- Add private notes
- Access filters
- Use popular responses
- Full searching
- Request history access
- Customer history
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Take the power of HelpSpot with you. Access all your filters, reply to customers, and use popular responses for instant replies. Own your help desk. With HelpSpot for iOS you can: * Respond to requests * Add private notes to requests * Access all your filters * Access your most popular response * Full searching * Full request history access * Customer history * Works on self hosted and hosted installations * Universal app for iPhone and iPad
Screenshots
Verdict
The clearest difference is rating: Dialpad at 4.6 against HelpSpot's 3.0. Dialpad also leads on update cadence (fortnightly vs every 6 months) and ratings volume (4.6K vs 4). HelpSpot's advantage is ads (none vs shown) and monetization model (free vs ad-supported). On price, in-app purchases and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Dialpad holds the better App Store score, 4.6 against 3.0. That said, the two scores are not equally well evidenced: Dialpad has 4.6K ratings behind it against 4, so its average is the more settled of the two. Written reviews point the same way: 34% of Dialpad's written reviews are positive against 17% of HelpSpot's.
Dialpad ships an update fortnightly, HelpSpot every 6 months. The most recent releases landed on October 9, 2026 and October 7, 2026 respectively.
| Parameter | Dialpad | HelpSpot |
|---|---|---|
| Price | Free | Free |
| Rating | 4.6 (4.6K ratings) — better | 3.0 (4 ratings) |
| Positive reviews | 34.0% of reviews — better | 16.7% of reviews |
| Number of ratings | 4.6K — better | 4 |
| Update frequency | Fortnightly — better | Every 6 months |
| Ads | Yes | No — better |
| In-app purchases | No | No |
| Monetization | Ad-supported | Free — better |
| Devices | iPhone, iPad | iPhone, iPad, iPod — better |
| Requires iOS | 17.0 | 15.6 — better |
| Further details — not scored | ||
| Size | 346 MB | 7 MB |
| Age rating | 4+ | 4+ |
| Developer | Dialpad, Inc. | UserScape Inc. |
Customer experience
Dialpad
HelpSpot
Bugs and requests
Dialpad
Reported bugs
4 issues- Text messages not sending properly
- Missed calls not showing up in the app
- Inability to log out of the app
- Random app crashes and freezes
Requested features
4 requests- Threaded messaging for better conversation organization
- Customizable ringtones and notification sounds
- Improved integration with native contact lists
- More granular control over call recording and transcription
HelpSpot
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Dialpad
No in-app purchases
HelpSpot
No in-app purchases
