Dialpad vs UniFi Endpoint
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Dialpad
This business communication platform unifies calls, contacts, and messages into a single application. It offers features like automatic call transcription, rich contact profiles integrated with CRMs, and the ability to switch devices seamlessly during calls. Teams can also monitor and coach calls remotely.
- Unified communication platform
- Cross-device call switching
- Automatic call transcription
- Rich contact profiles with CRM integration
- Remote call monitoring and coaching
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Dialpad gives teams a single place to stay connected with a business communication platform that supports every kind of conversation. Whether sales or support, 1:1 or group meeting, Dialpad offers a solution that makes it easier to make smart calls both in and outside your business. Features that Matter: *A Single Platform* Calls, contacts, and messages—all your business communications right in the palm of your hand. *Switch Between Devices* Take calls on the go and switch between your laptop or deskphone to your iOS device in one tap. *Automatic Note-Taking* With Voice Intelligence™, calls are automatically transcribed and surfaced to you once you hang up, so you’re never second-guessing what was said. *Rich Contact Profiles* Contact profiles should include more than just a name and number. With Dialpad, access shared emails or upcoming events plus details from your CRM. *Coach From Anywhere* Monitor and coach calls from a single interface, even when you’re nowhere near a desk, with listen-in features.
UniFi Endpoint
This app provides secure, on-premises access and control for various organizational resources. It allows for one-click WiFi and VPN connections, smart door unlocking, and easy access to files and EV charging.
- Smart door access
- One-click WiFi connection
- One-click VPN connection
- Camera sharing
- EV charging
- File access
- Softphone functionality
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UniFi Endpoint offers a complete, secure, and seamless on-premises solution for effortless access and control—right at your fingertips. - Smart Door Access: Unlock doors with a simple tap on your phone. - One-Click WiFi: Connect to the organization’s WiFi without entering credentials. - One-Click VPN: Access the organization’s VPN without entering credentials. - Camera Sharing: View live camera feeds and collaborate in real time for enhanced security. - EV Charging: Charge your electric vehicle with ease. - File Access: Access and sync drive folders on the go. - Softphone: Make calls, check voicemail, and stay connected anytime. Upgrade to UID Enterprise, our cloud-based solution, and experience the next level of security, multi-site support, seamless 3rd-party service integration, and other powerful features.
Screenshots
Verdict
The clearest difference is ads: UniFi Endpoint at none against Dialpad's shown. UniFi Endpoint also leads on rating (4.8 vs 4.6) and monetization model (free vs ad-supported). On price, review sentiment, ratings volume and update cadence there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
UniFi Endpoint holds the better App Store score, 4.8 against 4.6. Both are backed by a comparable volume of ratings — 4.5K and 12K respectively. Written reviews complicate that: 34% of Dialpad's written reviews are positive against 30% of UniFi Endpoint's, so the app with the better star average is not the one people write more warmly about.
Dialpad ships an update fortnightly, UniFi Endpoint every 2 weeks. The most recent releases landed on September 22, 2026 and September 24, 2026 respectively.
| Parameter | Dialpad | UniFi Endpoint |
|---|---|---|
| Price | Free | Free |
| Rating | 4.6 (4.5K ratings) | 4.8 (12K ratings) — better |
| Positive reviews | 34.0% of reviews — better | 29.7% of reviews |
| Number of ratings | 4.5K | 12K — better |
| Update frequency | Fortnightly | Every 2 weeks — better |
| Ads | Yes | No — better |
| In-app purchases | No | No |
| Monetization | Ad-supported | Free — better |
| Best chart rank | — | #137 — better |
| Devices | iPhone, iPad | iPhone, iPad, Apple Watch — better |
| Requires iOS | 17.0 — better | 18.0 |
| Further details — not scored | ||
| Size | 335 MB | 283 MB |
| Age rating | 4+ | 4+ |
| Developer | Dialpad, Inc. | Ubiquiti Inc. |
Customer experience
Dialpad
UniFi Endpoint
User reviews
Dialpad
From 4.5K App Store ratingsWhat we love
- 🚀 Reliable and consistent
- 📊 Great analytics and reporting
- 💻 Seamless desktop and mobile integration
- 🤖 Useful AI features
- 📞 Convenient business phone solution
Room to improve
- 🐛 Buggy and glitchy app
- 📞 Frequent call drops and connectivity issues
- 🔇 Unreliable notifications
- 📱 Poor mobile app experience
- 🕰️ Slow response times from customer support
UniFi Endpoint
From 12K App Store ratingsWhat we love
- 👍 Easy to use
- 🚀 Convenient access
- 💡 Useful features
Room to improve
- 🐛 Bugs and glitches
- 🔒 Security and privacy concerns
- ⚠️ Lacking configurability
- 🤖 Complicated user experience
Bugs and requests
Dialpad
Reported bugs
4 issues- Text messages not sending properly
- Missed calls not showing up in the app
- Inability to log out of the app
- Random app crashes and freezes
Requested features
4 requests- Threaded messaging for better conversation organization
- Customizable ringtones and notification sounds
- Improved integration with native contact lists
- More granular control over call recording and transcription
UniFi Endpoint
Reported bugs
4 issues- Softphone not ringing for external calls
- Unwanted video call integration
- Repeated door unlock attempts
- Inconsistent door control functionality
Requested features
5 requests- Add NFC support
- Implement one-touch unlock
- Integrate with CarPlay
- Provide a widget option
- Add texting capabilities
In-app purchases
Dialpad
No in-app purchases
UniFi Endpoint
No in-app purchases







