Help Scout vs ChartMogul
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Help Scout
Manage customer support requests efficiently from your mobile device. This app allows you to access mailboxes, handle conversations, and reply to customers with saved responses. Stay connected with your team and improve customer relationships on the go.
- Access all mailboxes
- Handle assigned conversations
- Reply with saved replies
- Apply tags to conversations
- Add notes to conversations
- Change conversation status
- Assign conversations (Plus Plan)
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Help Scout's iOS app gives you powerful customer support software in your pocket so you can quickly assist customers from wherever you are. Keep your finger (literally) on the pulse of what's happening with your customers, collaborate remotely, and put the life back into work-life balance — all without compromising your customers’ experience. Build stronger customer relationships through fast, personalized email support — simply log in and get to work! With the Help Scout app, you’ll be able to: • Navigate to any Help Scout mailbox with a tap • Access all conversations and handle those assigned to you • Reply to customers quickly with saved replies - you’ll look like a genius without even trying • Apply tags to categorize conversations or trigger automations like magic • Add notes to conversations to keep everyone in the loop, even in the remote-est location • Change conversation status with a single swipe • Keep conversations moving by assigning them to a team member or teams (Plus Plan only) • Apply custom fields to keep reporting data pristine (Plus Plan only)
ChartMogul
This platform provides in-depth subscription analytics to help businesses understand and grow their recurring revenue. Easily import your data or integrate with billing systems to track key metrics like MRR and churn, and leverage advanced segmentation for strategic growth.
- Subscription data import
- Billing platform integration
- MRR tracking
- Churn analysis
- Customer LTV calculation
- Advanced segmentation
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Experience the most comprehensive subscription analytics platform on the market. Grow your recurring revenue with deeper insights from your customer and subscription data. Simply import your subscription data to get set up with ChartMogul. Integrate directly with your subscription billing platform, upload a CSV, or build your own solution with our Import API. ChartMogul allows you to track MRR, churn, LTV, cash flow, and more. To succeed as a SaaS business, you need to find the trends behind those numbers. Advanced segmentation features enable you to find the customers that yield the highest growth, focus on the right initiatives, and zero in on product-market fit. ChartMogul provides you with a precise view of your recurring revenue and what drives it. Sign up for a free trial today!
Screenshots
Verdict
The clearest difference is rating: Help Scout at 4.2 against ChartMogul's 2.2. Help Scout also leads on update cadence (fortnightly vs every 2 months) and ratings volume (306 vs 12). ChartMogul's advantage is monetization model (free vs freemium). On price, review sentiment, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Help Scout holds the better App Store score, 4.2 against 2.2. That said, the two scores are not equally well evidenced: Help Scout has 306 ratings behind it against 12, so its average is the more settled of the two. Written reviews point the same way: 36% of Help Scout's written reviews are positive against 30% of ChartMogul's.
Help Scout ships an update fortnightly, ChartMogul every 2 months. The most recent releases landed on September 30, 2026 and June 6, 2026 respectively.
| Parameter | Help Scout | ChartMogul |
|---|---|---|
| Price | Free | Free |
| Rating | 4.2 (306 ratings) — better | 2.2 (12 ratings) |
| Positive reviews | 35.9% of reviews — better | 30.0% of reviews |
| Number of ratings | 306 — better | 12 |
| Update frequency | Fortnightly — better | Every 2 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Freemium | Free — better |
| Devices | iPhone, iPad — better | iPhone |
| Requires iOS | 16.0 — better | 16.6 |
| Further details — not scored | ||
| Size | 95 MB | 24 MB |
| Age rating | 4+ | 4+ |
| Developer | Help Scout PBC | ChartMogul GmbH & Co. KG |
Customer experience
Help Scout
ChartMogul
Bugs and requests
Help Scout
Reported bugs
5 issues- Frequent crashes and freezes
- Login issues and sign-outs
- Unassigned inbox not loading
- Formatting issues with saved replies
- Compatibility problems with newer iOS versions
Requested features
5 requests- Ability to view and manage customer profiles
- Support for live chat
- Improved notification system
- Customizable inbox views
- Integration with other tools
ChartMogul
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Help Scout
No in-app purchases
ChartMogul
No in-app purchases








