Comparison

Help Scout vs ChartMogul

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Help Scout

Manage customer support requests efficiently from your mobile device. This app allows you to access mailboxes, handle conversations, and reply to customers with saved responses. Stay connected with your team and improve customer relationships on the go.

Highlights
  • Access all mailboxes
  • Handle assigned conversations
  • Reply with saved replies
  • Apply tags to conversations
  • Add notes to conversations
  • Change conversation status
  • Assign conversations (Plus Plan)
Features
Read full description

Help Scout's iOS app gives you powerful customer support software in your pocket so you can quickly assist customers from wherever you are. Keep your finger (literally) on the pulse of what's happening with your customers, collaborate remotely, and put the life back into work-life balance — all without compromising your customers’ experience. Build stronger customer relationships through fast, personalized email support — simply log in and get to work! With the Help Scout app, you’ll be able to: • Navigate to any Help Scout mailbox with a tap • Access all conversations and handle those assigned to you • Reply to customers quickly with saved replies - you’ll look like a genius without even trying • Apply tags to categorize conversations or trigger automations like magic • Add notes to conversations to keep everyone in the loop, even in the remote-est location • Change conversation status with a single swipe • Keep conversations moving by assigning them to a team member or teams (Plus Plan only) • Apply custom fields to keep reporting data pristine (Plus Plan only)

About

ChartMogul

This platform provides in-depth subscription analytics to help businesses understand and grow their recurring revenue. Easily import your data or integrate with billing systems to track key metrics like MRR and churn, and leverage advanced segmentation for strategic growth.

Highlights
  • Subscription data import
  • Billing platform integration
  • MRR tracking
  • Churn analysis
  • Customer LTV calculation
  • Advanced segmentation
Features
Read full description

Experience the most comprehensive subscription analytics platform on the market. Grow your recurring revenue with deeper insights from your customer and subscription data. Simply import your subscription data to get set up with ChartMogul. Integrate directly with your subscription billing platform, upload a CSV, or build your own solution with our Import API. ChartMogul allows you to track MRR, churn, LTV, cash flow, and more. To succeed as a SaaS business, you need to find the trends behind those numbers. Advanced segmentation features enable you to find the customers that yield the highest growth, focus on the right initiatives, and zero in on product-market fit. ChartMogul provides you with a precise view of your recurring revenue and what drives it. Sign up for a free trial today!

Screenshots

Help Scout4 screens
ChartMogul3 screens

Verdict

The call

The clearest difference is rating: Help Scout at 4.2 against ChartMogul's 2.2. Help Scout also leads on update cadence (fortnightly vs every 2 months) and ratings volume (306 vs 12). ChartMogul's advantage is monetization model (free vs freemium). On price, review sentiment, ads and in-app purchases there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Help Scout holds the better App Store score, 4.2 against 2.2. That said, the two scores are not equally well evidenced: Help Scout has 306 ratings behind it against 12, so its average is the more settled of the two. Written reviews point the same way: 36% of Help Scout's written reviews are positive against 30% of ChartMogul's.

UpkeepUpdate frequency

Help Scout ships an update fortnightly, ChartMogul every 2 months. The most recent releases landed on September 30, 2026 and June 6, 2026 respectively.

Scorecard4 real differences · 6 level
Help Scout versus ChartMogul: the parameters behind the verdict, then further details
ParameterHelp ScoutChartMogul
PriceFreeFree
Rating4.2 (306 ratings) — better2.2 (12 ratings)
Positive reviews35.9% of reviews — better30.0% of reviews
Number of ratings306 — better12
Update frequencyFortnightly — betterEvery 2 months
AdsNoNo
In-app purchasesNoNo
MonetizationFreemiumFree — better
DevicesiPhone, iPad — betteriPhone
Requires iOS16.0 — better16.6
Further details — not scored
Size95 MB24 MB
Age rating4+4+
DeveloperHelp Scout PBCChartMogul GmbH & Co. KG

Customer experience

Help Scout

All ratings306 ratings
Positive76.8%
Neutral5.9%
Negative17.3%
Written reviews117 reviews
Positive35.9%
Neutral17.9%
Negative46.2%

ChartMogul

All ratings12 ratings
Positive25.0%
Neutral8.3%
Negative66.7%
Written reviews10 reviews
Positive30.0%
Neutral10.0%
Negative60.0%

Bugs and requests

Help Scout

Reported bugs

5 issues
  • Frequent crashes and freezes
  • Login issues and sign-outs
  • Unassigned inbox not loading
  • Formatting issues with saved replies
  • Compatibility problems with newer iOS versions

Requested features

5 requests
  • Ability to view and manage customer profiles
  • Support for live chat
  • Improved notification system
  • Customizable inbox views
  • Integration with other tools

ChartMogul

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

Help Scout

No in-app purchases

None

ChartMogul

No in-app purchases

Questions

Is Help Scout free?
Help Scout is free to download, with no in-app purchases.
Is ChartMogul free?
ChartMogul is free to download, with no in-app purchases.
Which has better reviews, Help Scout or ChartMogul?
Help Scout is rated higher. Help Scout averages 4.2 out of 5 from 306 ratings, while ChartMogul averages 2.2 from 12 ratings.
Do Help Scout or ChartMogul have ads?
Neither Help Scout nor ChartMogul shows ads.
Which is updated more often, Help Scout or ChartMogul?
Help Scout ships an update fortnightly, and ChartMogul every 2 months. Most recently, Help Scout was updated on September 30, 2026 and ChartMogul on June 6, 2026.

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