Trenord vs BIT
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Trenord
Purchase train tickets, rail passes, and multi-journey tickets for travel within Lombardy. Features include saving payment details, activating tickets with Tap&Go, and customizing your homepage with favorite routes. Get real-time updates and access special promotions.
- Buy train tickets and Stibm fares
- Purchase and renew rail passes
- Buy Malpensa Express tickets
- Activate multi-journey passes with Tap&Go
- Save credit card details for quick purchases
- Customize homepage with favorites
- Receive line and train notifications
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Multi-journey passes purchase, carnet purchase and Tap&go, credit card details saved in your profile and a new layout for a user experience easier and faster. With the app you can: - Buy train tickets, Stibm fares included - Buy or renew all kinds of rail passes - Buy Malpensa Express tickets - Buy multi-journey passes and activate them through Tap&Go - Add trains, lines and stations to favourites and have them always in the homepage - Enable notifications to be updated about your line or train - Find out the Discovery Train promotion or the Trenord Subscribers promotion SEARCH, BUY AND TRAVEL Search your next trip with the “Where are you going” button or the purchase button in the menu. Use the chronology of last trips searched to buy what you need in very few steps. Buy Trenord tickets, Stibm fares included, one way or round tickets and Malpensa Express tickets for Terminal 1 and Terminal 2. Safely pay by Credit Card, Paypal or Satispay and save your credit card details for quicker purchases. Save your invoices information to ask for the invoice directly from the app. Get to the Train Station or continue your trip using Moovit suggestions. BUY YOUR RAIL PASS OR MULTI-JOURNEY PASS With the App 3.0 you can buy a 10 trips multi-journey pass and activate single tickets through Tap&Go. You only need to go to “my tickets” in the menu and tap on Carnet. From now on, you can also buy your rail pass through the app, not only renew it. Select your trip, type of rail pass and add your card. SAVE YOUR CREDIT CARD DETAILS Pay with your Visa, Mastercard or American Express credit card or use your Paypal or Satispay account. In the new app you can save your credit card details for future purchases MY TICKETS A new area of the app dedicated to all your tickets, multi-journey pass or rail pass to easily have them when you need them. Check the validity of tickets and activate your multi-journey pass or your Stibm ticket through Tap&Go. CUSTOMIZE YOUR HOMEPAGE The customizable homepage will give you only the information you really need: favourite lines, trains and stations. From your profile select the vertical or horizontal view of favourites in the homepage. PROMOTIONS Check promotion of the day with Discovery Train or the Subscribers promotions. Special prices for many events around Lombardy. Contact us: Do you have any report about the app or any suggestion to give us? We’ll love to hear from you! You can easily reach us at apphelpdesk@trenord.it
BIT
Rent emission-free electric scooters for convenient and fun urban travel. Save money compared to other services while contributing to a cleaner environment. Simply download, register, find a scooter, and ride to your destination.
- Emission-free vehicles
- Cost savings
- Easy to use
- QR code scanning for rental
- Flexible parking options
- Environmental contribution
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Download the app Bit mobility and contribute to clean up the environment! Using one of our emission-free vehicles, you can also save money compared to other sharing or public services and all in a easy and funny way. How it works: -Download the BIT Application. -Create you account by providing all the required data. -Find a vehicle and scan the QRcode. -Travel and reach your destination. -Park wherever you want, following certain rules. -End the rental. Become one of us! Travelling smart.. For more information and to find out in which cities where we are present, visit our website www.bitmobility.it
Screenshots
Verdict
The clearest difference is rating: Trenord at 4.5 against BIT's 1.8. Trenord also leads on monetization model (free vs free with in-app purchases) and ratings volume (826 vs 66). BIT's advantage is update cadence (weekly vs monthly). On price, review sentiment, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Trenord holds the better App Store score, 4.5 against 1.8. That said, the two scores are not equally well evidenced: Trenord has 826 ratings behind it against 66, so its average is the more settled of the two. Written reviews complicate that: 21% of Trenord's written reviews are positive against 23% of BIT's, so the app with the better star average is not the one people write more warmly about.
Trenord ships an update monthly, BIT weekly. The most recent releases landed on September 21, 2026 and September 23, 2026 respectively.
| Parameter | Trenord | BIT |
|---|---|---|
| Price | Free | Free |
| Rating | 4.5 (826 ratings) — better | 1.8 (66 ratings) |
| Positive reviews | 21.4% of reviews | 23.4% of reviews — better |
| Number of ratings | 826 — better | 66 |
| Update frequency | Monthly | Weekly — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free — better | Free with in-app purchases |
| Devices | iPhone, iPod | iPhone, iPad, iPod — better |
| Requires iOS | 15.0 — better | 15.1 |
| Further details — not scored | ||
| Size | 65 MB | 135 MB |
| Age rating | 4+ | 4+ |
| Developer | Trenord | Bit Mobility |
Customer experience
Trenord
BIT
User reviews
Trenord
From 826 App Store ratingsWhat we love
- 👍 Easy to navigate
- 🚀 Convenient ticket purchasing
- ✨ Nice user experience
Room to improve
- 🐛 Buggy and unreliable
- 🤖 Poor translation and localization
- 🔒 Difficult registration process for non-Italians
- 💳 Payment issues and lack of payment options
- 🤔 Confusing and unintuitive interface
BIT
From 66 App Store ratingsWhat we love
- 👍 Works fine for some users
- 💰 Great price for rides
- 🚀 Quick sign-up with Apple/Apple Pay
- 👍 Works well for Canadians in Italy
- 👍 Great fun riding
Room to improve
- 🐛 App is glitchy and won't load
- 🐛 Slow to load
- 🐛 Hard to add funds and sign up
- 🐛 Difficult to close out rentals
- 🐛 Overcharges users
Bugs and requests
Trenord
Reported bugs
4 issues- Tickets not showing up in the app
- Login and password issues
- Incorrect or missing travel information
- Inability to complete transactions
Requested features
4 requests- Add Apple Pay support
- Improve ticket management and accessibility
- Provide better customer support
- Enhance multilingual capabilities
BIT
Reported bugs
130 issues- Camera doesn't focus
- Documents don't upload
- App UI is hard to use
- Loads slowly
- Requires too much information
Show 125 moreShow fewer
- Hard to add funds
- Hard to get signed up
- Difficulty closing out rentals
- App designed to overcharge
- Does not support half of the world's couriers
- Doesn't send OTP
- Takes very long time to load
- Mine took 3 tries to sign up
- App is extremely glitchy
- Will not load properly
- Scooter had mechanical issues
- No trust
- First 15min ride free? Nah, charge 1 EUR for unlock
- Pay as you go? Nah, automatic top-up of a useless app wallet
- Customer support? Nah, app deflection & “go study our articles” in emails
- Report “fraudulent chargeback” to your bank about the app operation
- Kept charging debit card even after leaving country
- Won’t let me open without an SMS code, yet it won’t send me the code
- No way to get help or support
- Will not let me log in to my own account
- Says I already have the phone number in use
- Will make you late, not fit for purpose!!
- Spent 15 minutes setting up and desperately trying to get to work
- Gave up, and just accepted we where going to be even later
- Too hard to sign up
- Requires you to take a picture of yourself
- AI will judge if you match your ID
- Super painful to use
- Takes way too long
- Lost the scooter I was waiting to use
- Spent the whole journey with it blaring out some random Italian phrase at full blast
- Tried to use again the next day. It was exhausting to try and get a scooter to work
- Gave up and was then late for my connecting water bus
- Will not accept Canadian phone number
- Takes entirely too long to set up
- You shouldn't need a DL to rent a scooter
- Any other rentable scooter takes seconds to start up
- Impossible to rent
- Was here for the sale. GP event was unable to move the scooters are pointless
- Doesn’t work don’t event try
- No clear description of what the requirements are
- Setup repeatedly fails with obtuse reasons
- Won’t even let me sign up
- Tried to get around Florence for the past day and a half this app won’t even let me register my information
- Tried multiple different emails and trying to use a different phone number nothing will work
- Took ages to set up an account
- Was charged €20 for 61 minutes in Florence - avoid!
- Constant bugs
- Updates to fix bugs create more bugs
- No faulty scooter button
- Jumped on a slow/faulty scooter
- My partners scooter was fast and mine wasn’t
- Tried to find a button. To alert faulty scooter and swap for different one- there isn’t
- Had to pay €2+ time spent on partner scooter to swap
- The second scooter was also faulty so has to swap back on to first scooter- another €2
- Now spent at least $6 on swapping FAULTY scooters and there is no refund button
- Ridiculous
- Needed too much information
- Why does it need my social security number that is absurd
- Burocracia extrema para fazer o cadastro
- Pedem um milhão de informações inclusive fotos de documentos que ficam pendentes de avaliação e não libera o equipamento na hora!
- Os concorrentes são muito mais simples de se utilizar!
- None of the screens work
- Every error message you could get keeps popping up
- It was a waste of time to enter in all my information and documents just to have this not work at all
- App worked great, and bike was super cheap
- The app should definitely display the cost you’ve accrued during your ride
- Can’t sign up
- The reviews are unfortunately right, can’t sign up
- Won’t allow UK license
- Was really excited to use these on our holiday but wasted so much time trying to get it set up to finally realise it won’t accept any UK documentation
- Too many questions
- You have to jump through so many hoops to get started
- Gave up and downloaded Dott instead which takes seconds to get started on
- Can’t get refund
- App asked to charge first and only then disclosed that you must be a citizen of the EU to access the bikes
- What’s worse is that you were able to skip this process before only for it to be required later
- Can’t get refund
- Does not work
- The app doesn’t work, most likely a scam to get your info
- Do not waste your time
- Can’t use with the US phone number
- It allows to enter a number prefix +1 but the confirmation sms never arrives
- Completely useless
- Too complicated to sign up and full of bugs
- Horrible
- Won’t let me sign up
- Can’t receive text confirmation code
- A terrible, and I mean truly terrible, app!
- Sign up flow is an absolute disaster
- I wasted 20 minutes of my nice vacation trying to receive a verification SMS, when it was the app’s fault all along
- Waste of life
- App won’t let you create account
- Only one person on the phone with no customer service
- Call a taxi or walk or use any other scooter app
- Absolutely waste of time
- Can’t confirm acct with system
- Horrible app…will not even allow for account verification
- Takes all personal info, accepts ph#, email , and name (everything they need to spam you) but will not allow creation of account and usage
- Get Byrd, Lime, or Link instead and save yourself the headache!
- HORRIBLE - Don’t use this app
- Worst micro mobility app that I’ve ever used
- Ridiculously horrible sign up process, buggy
- Their phone stand didn’t even hold my phone properly
- My iPhone 11 Pro fell out of the holder in the middle of the ride and I smashed the entire screen
- For your own sake, don’t use this app - you’re better off walking than using this garbage
- Bad
- Impossible to complete set up
- Didn’t receive sms confirmation code and no way to ask to resend
- No choice but to delete
- Terrible app
- Customer service
- A real shame that their customer service let them down big time
- Scooters were great but they wouldn’t give me my money back for unused money in my wallet
- Difficile da trovare... e scala tanti soldi anche se la usi 10 minuti
- Difficile da trovare e scala tanti soldi anche se lo usi poco
- L’ho usato 30 minuti e mi ha segnato 3 ore
- Top Quality
- Amazing service, cheap prices, good scooter s
- These things are amazing and bit is the best one so far
- Highly recommended
- Faster to walk
- Was looking forward to riding the scooter so downloaded the app
- The app description is in English so great should be easy to setup
- But no the app is only in Italian with no english language option so couldn’t sign up nor use the scooter
Requested features
9 requests- Display cost accrued during ride
- Add more courier support
- Improve AI for ID matching
- Add a button to report faulty scooters
- Provide a refund option for faulty scooters
Show 4 moreShow fewer
- Allow users to choose lower initial charge
- Offer more flexible payment options (e.g., pay as you go)
- Improve customer support response time
- Add English language option to the app
In-app purchases
Trenord
No in-app purchases
BIT
No in-app purchases
