FrontApp vs Woven
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
FrontApp
This platform streamlines customer communication for support, sales, and account management teams. It combines help desk efficiency with email familiarity, using automated workflows and real-time collaboration to deliver exceptional service at scale.
- Unified customer communication
- Automated workflows
- Real-time collaboration
- Centralized message routing
- Customer operations visibility
- Team efficiency tools
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Front is a customer operations platform that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer communication by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration behind the scenes. With Front, teams can centralize messages across channels, route them to the right person, and unlock visibility and insights across all of their customer operations. More than 8,000 businesses use Front to drive operational efficiency that prevents churn, improves retention, and propels customer growth.
Woven
This platform streamlines workplace management for franchise businesses. It enhances accountability, consistency, and productivity for deskless employees, simplifying back-office tasks to allow managers to focus on customer service and growth.
- Workplace management platform
- Accountability for deskless workforce
- Consistency and productivity tools
- Streamlined back-office tasks
- Scalable for multi-unit operators
- Focus on customer service
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Woven is the workplace management platform built specifically for franchising. Woven enables multi-unit operators to get the accountability, consistency and productivity out of their deskless workforce, at scale. It streamlines the "administrivial" back office work that bogs down managers and gets in the way of their growth and performance goals. Simply put, Woven helps businesses focus on what is truly important, the customer.
Screenshots
Verdict
The clearest difference is rating: Woven at 4.5 against FrontApp's 3.3. Woven also leads on monetization model (free vs ad-supported) and ratings volume (1.8K vs 185). FrontApp's advantage is review sentiment (35% vs 23%) and iOS requirement (15.6 vs 17.4). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Woven holds the better App Store score, 4.5 against 3.3. That said, the two scores are not equally well evidenced: Woven has 1.8K ratings behind it against 185, so its average is the more settled of the two. Written reviews complicate that: 35% of FrontApp's written reviews are positive against 23% of Woven's, so the app with the better star average is not the one people write more warmly about.
FrontApp ships an update every 3 weeks, Woven fortnightly. The most recent releases landed on September 23, 2026 and September 24, 2026 respectively.
| Parameter | FrontApp | Woven |
|---|---|---|
| Price | Free | Free |
| Rating | 3.3 (185 ratings) | 4.5 (1.8K ratings) — better |
| Positive reviews | 34.8% of reviews — better | 22.7% of reviews |
| Number of ratings | 185 | 1.8K — better |
| Update frequency | Every 3 weeks | Fortnightly — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Ad-supported | Free — better |
| Devices | iPhone, iPad, iPod — better | iPhone, iPad |
| Requires iOS | 15.6 — better | 17.4 |
| Further details — not scored | ||
| Size | 80 MB | 90 MB |
| Age rating | 4+ | 17+ |
| Developer | FrontApp, Inc. | Woven Brands, LLC |
Customer experience
FrontApp
Woven
User reviews
FrontApp
From 185 App Store ratingsWhat we love
- 👥 Excellent for shared team inboxes
- 🎯 Streamlined email collaboration
- ⚡ Desktop and web versions are solid
- 🔄 Useful commenting and tagging features
- 💬 Great for internal team communication
Room to improve
- 🐢 Slow app performance and loading times
- 🐛 Frequent crashes and freezing
- 📱 Mobile app significantly behind desktop version
- 💰 Expensive pricing with unexpected increases
- 🔐 Login issues (Google and Microsoft auth)
Woven
From 1.8K App Store ratingsWhat we love
- 💬 Easy communication
- 🤝 Great for teamwork
- 🆒 Visually appealing
- 🤖 Helpful customer support
Room to improve
- 🐛 Frequent crashes and bugs
- 📢 Unreliable notifications
- 🕰️ Slow performance
- 🔁 Unnecessary updates
- 🤯 Confusing user interface
Bugs and requests
FrontApp
Reported bugs
17 issues- App crashes frequently on launch and during use
- Emails fail to send or send blank messages
- Login redirects don't complete (Google auth)
- App freezes requiring phone restart
- Unable to mark emails as read
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- Cannot attach images to emails
- Cannot delete or close draft emails
- Inbox fails to load or refresh automatically
- Email body content doesn't load
- Keyboard jumps and disappears when typing comments
- Comment box loses focus with physical keyboard
- App closes when switching to other apps
- Swipe gestures display blank white screens
- Send button requires multiple taps to work
- Tags cannot be removed from emails
- App logs out users unexpectedly
- Performance degradation after updates
Requested features
15 requests- Dark mode for mobile app
- Ability to manage other users' status on mobile
- Calendar integration on mobile
- Push notifications for untagged emails
- Language filtering on mobile
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- Draft generation/AI features on mobile
- Knowledge base access on mobile
- Scheduling links option
- Multi-email selection with swipe gestures
- Tag and template creation/editing on mobile
- Better email truncation handling
- Session persistence when switching apps
- Apple Watch compatibility
- App widgets for mobile
- Advanced search functionality
Woven
Reported bugs
4 issues- Notifications not working properly
- Unread message indicators not clearing
- Inconsistent app behavior across devices
- Scheduling features not functioning as expected
Requested features
4 requests- Customizable notification settings
- Ability to view schedules for the whole month
- Integration with calendar apps
- Improved message management
In-app purchases
FrontApp
No in-app purchases
Woven
No in-app purchases
