The Customer Factor vs Workflow CRM
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
The Customer Factor
Manage appointments, estimates, and invoices with ease. Navigate between jobs using integrated map services. Capture signatures, photos, and process payments directly within the app.
- Appointment scheduling and editing
- Integrated map navigation
- Estimate and invoice creation
- Signature capture
- Photo upload and capture
- Credit card processing
- Time tracking and clock in/out
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This app is for users of The Customer Factor who are looking for an easy way to schedule, view, and edit appointments. Each appointment is connected to google maps and apple maps making navigation from appointment to appointment a breeze. You can also create/email/print estimates and invoices and mark invoices as paid. We're always adding new features to the app. Some recent feature releases include a signature feature where you can capture signatures, a photo feature giving you a way to easily take photos from within the app or upload photos from your phone, a completely searchable database, credit card processing, an "I'm on the way" text messaging feature, discount options, ability to email general emails (with or w/o attachments) to your prospects and customers and much more. Plus we have a time tracking feature and a clock in/clock out feature available!
Workflow CRM
Streamline your business operations by consolidating customer management, estimates, and job scheduling into a single, intuitive application. Eliminate the need for scattered spreadsheets and notes.
- Customer base management
- Estimate creation
- Job scheduling
- All-in-one business tool
- Easy to use interface
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Stop using multiple tools, spreadsheets, or notes to manage your business. Workflow is an easy-to-use app that allows you to easily manage your customer base, create estimates, schedule jobs, and more… all in one place.
Screenshots
Verdict
The clearest difference is review sentiment: Workflow CRM at 100% against The Customer Factor's 48%. Workflow CRM also leads on rating (5.0 vs 3.5) and iOS requirement (13.0 vs 15.0). The Customer Factor's advantage is ratings volume (71 vs 2) and update cadence (every 3 weeks vs every 2 months). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Workflow CRM holds the better App Store score, 5.0 against 3.5. That said, the two scores are not equally well evidenced: The Customer Factor has 71 ratings behind it against 2, so its average is the more settled of the two. Written reviews point the same way: 48% of The Customer Factor's written reviews are positive against 100% of Workflow CRM's.
The Customer Factor ships an update every 3 weeks, Workflow CRM every 2 months. The most recent releases landed on September 19, 2026 and July 17, 2026 respectively.
| Parameter | The Customer Factor | Workflow CRM |
|---|---|---|
| Price | Free | Free |
| Rating | 3.5 (71 ratings) | 5.0 (2 ratings) — better |
| Positive reviews | 48.5% of reviews | 100.0% of reviews — better |
| Number of ratings | 71 — better | 2 |
| Update frequency | Every 3 weeks — better | Every 2 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 15.0 | 13.0 — better |
| Further details — not scored | ||
| Size | 107 MB | 6 MB |
| Age rating | 4+ | 4+ |
| Developer | The Customer Factor LLC | Workflow Limited Liability Company |
Customer experience
The Customer Factor
Workflow CRM
In-app purchases
The Customer Factor
No in-app purchases
Workflow CRM
No in-app purchases
Questions
Is The Customer Factor free?
Is Workflow CRM free?
Which has better reviews, The Customer Factor or Workflow CRM?
Do The Customer Factor or Workflow CRM have ads?
Which is updated more often, The Customer Factor or Workflow CRM?
Other comparisons
